Ratings based on 4,116 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Northampton UK

Large First Class Hotel

Posted Mar 23, 2017
Pros: Cleanliness. free use of a smart phone from the room. Especially impressed with the free calls back home to UK.
Cons: Staff, whilst very professional, were impersonable. Understandable in such a busy hotel, I suppose.
Large, clean, modern top-notch hotel close to Raffles and Bugis Street. All facilities available including swimming pool, gym, spa, café, restaurant and bar, although the bar was a disappointment. Staff very professional. Hotel was busy with airline staff, business people and tourists.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

cancellation policy

Posted Mar 22, 2017
Pros: Location
Cons: cancellation policy give 24hr change
Location: great
Although an amazing hotel they are not flexible with cancellation policies, after realising my booking for two nights I only needed 1 night I immediately called the hotel they would not budge. Fortunately Expedia went that extra mile and solved the issue.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Very large city hotel

Posted Mar 21, 2017
Pros: The hotel is next to the famous Raffles Hotel in the centre of the city.
Cons: A clear definition of what the price includes in every premier club room.
Location: There is a shopping mall opposite the hotel and the metro is about 4-5 minutes walk away
We stayed in a premier club room which I would recommend. The room was on a high floor but the view from the bedroom window was disappointing and not what we had expected. The Club Lounge, at the top of the building, has good views and a balcony. It offers a good breakfast for the club room price but it doesn't include refreshments all day (as was publicised although you may be able to get coffee and tea). Cocktails are available in the evening until 8.00pm and includes snacks
Comment from Hotel Management
Mar 23, 2017 by KC Sim, Hotel Management
Dear Mary, Thank you for choosing to stay at Carlton Hotel Singapore and for sharing your recent stay experience with us. It is great to read of your compliments for the hotel’s convenient location, Premier Club room and appreciated the offerings and view from our Premium Club Lounge. Once again, thank you for your positive feedback. We look forward to welcoming you back in the near future. Best Regards, KC Sim Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Central Location

Posted Mar 20, 2017
Good hotel with comfortable rooms. Highly recommend great value for money
3 out of 5
by A verified traveler

Posted Mar 19, 2017
Good location , food average , service poor, very disappointed .Would not return. Would not recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cold Coast

Central & easy transport

Posted Mar 19, 2017
Pros: Central Close to shopping etc.
Cons: all good
Location: Chijmes, shopping , easy cheap ride in taxis to universal studios etc etc
Great hotel , close to everything (Taxis are cheap) I'm not going to dribble on about what to see and what not to , if you can afford Singapore you have a brain If your in Singapore there are so many hotels to choose from , This ticks all the boxes without being over the top
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

I have stayed at the Carlton on a previous holiday

Posted Mar 17, 2017
Pros: Good size rooms. Great staff. Quick check in and out..
Location: We love the food court and supermarket across the road. Raffles is also opposite.
The location is great the hotel is great. Close to transport,shops and easy to navigate. We take the train to and from the airport and it's so easy. This is our second time staying at the Carlton and our base for exploring Singapore
5 out of 5
Recommended
for Everyone
by A verified traveler from Callala Bay, Australia

Great stay second time around

Posted Mar 15, 2017
Again we were super impressed with our stay, as we arrived early we just wanted to drop our bags but we shocked when given a room, all staff we amazing & thank you for the late check out. When we come back we will definitely stay with you again.
Comment from Hotel Management
Mar 20, 2017 by KC Sim, Hotel Management
Dear wendy, Thank you for your continued support and we are delighted to know that you had yet another wonderful stay! It is wonderful to read that you were offered early check in and we have impressed you with the team’s hospitality. We appreciate you encouraging feedback and we look forward to welcoming you back once more! Best Regards, KC Sim Executive Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great hotel in the hearty of Singapore

Posted Mar 14, 2017
Pros: Large rooms with modern facilities!
Enjoyed my three days at the Carlton on Bras Basah with a large comfortable room and views over the Cathedral of the Good Shepherd. Easy to find and close to Raffles Hotel, National Museum, Fort Canning, Clarke Quay and Boat Quay. Easy walking with Hawker food stalls just a few streets away. Top spot!
Comment from Hotel Management
Mar 20, 2017 by KC Sim, Hotel Management
Dear Michael, Thank you for taking the time to share your feedback with us. We are pleased to read that you had a pleasant experience throughout your three-day stay with us and enjoyed our well-appointed rooms with a view, excellent location to most tourist attractions and close proximity to numerous dining option. Once again, thank you for your kind words. We look forward to welcoming you back in the near future. Best Regards, KC Sim Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

A luxury hotel in a great location

Posted Mar 13, 2017
Pros: The swimming pool.
Cons: If the Happy Hour drinks at the pool are advertised as half price .... well then they should be half of the listed price????
Location: Great location as far as getting to many of the attractions. We went to Chimes, Raffles, Orchard Road, Little India and China Town with ease.
The staff that meet you at the door make you feel so welcome. The art works throughout the building a great.
Comment from Hotel Management
Mar 16, 2017 by KC Sim, Hotel Management
Dear Trev, Thank you for sharing your feedback. I am pleased to hear that you liked the hotel and enjoyed the hotel’s convenient location. We would like to clarify that we run a 1-for-1 promotion for selected drinks only during Happy Hour at the pool. Our Happy Hour is not at half price. We hope this clarifies and look forward to seeing you back again soon at Carlton Hotel Singapore. Best regards, KC Sim Executive Assistant Manager