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The Hotel is good, clean and good smelling. The staff at the hotel is very helpful and supportive. Also, it is well connected to public transport.
Pavitra
Stayed 3 nights in Mar 2024
Response from Johnson on Mar 22, 2024
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 Excellent
Karma
Jan 9, 2024
Liked: Cleanliness, amenities
Very nuce
Karma
Stayed 3 nights in Dec 2023
Response from Johnson on Feb 6, 2024
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
8/10 Good
Wen Loung
Dec 27, 2023
Wen Loung
Stayed 1 night in Dec 2023
Response from Johnson on Jan 3, 2024
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
8/10 Good
Yung-Ho
Oct 11, 2023
Yung-Ho
Stayed 6 nights in Oct 2023
Response from Johnson on Nov 1, 2023
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Dear Valued Guest, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
8/10 Good
Zi
Traveled with family
Oct 6, 2023
Liked: Cleanliness, staff & service, room comfort
Zi
Stayed 1 night in Sep 2023
Response from Johnson on Oct 19, 2023
Dear Valued Guest, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Didn’t have hot water for half the stay. The shower drain grate wasn’t attached and kept coming off.
Mitchell
Stayed 3 nights in Oct 2023
Response from Johnson on Oct 5, 2023
Dear Valued Guest, Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope we will get another chance to serve you again in the near future.
The property was small and cramped, the fridge did not work at all and had a very disgusting smell emanating from it. There was also black mould from the ceiling of the toilet, and after showering, the room becomes unbearably humid, as the ventilating duct for the toilet did not run. Overall, it was a below average place to stay.
Jamie
Stayed 1 night in Sep 2023
Response from Johnson on Oct 3, 2023
Dear JamieThank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Harbour Ville Hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the mould and smell problem as mentioned and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
8/10 Good
Pavel
Traveled with family
Sep 20, 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Not a bad place for the money. Just a place to sleep and go out for the day. Really no amenities to spend time on premises. Bus stops very close in both directions, 2 stops away from MRT and a big shopping mall, Vivo City.
Pavel
Stayed 6 nights in Sep 2023
Response from Johnson on Sep 22, 2023
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
We just needed to stay one night before our cruise was leaving. It was the perfect place with amazing bakeries and restaurants within walking distance. The room was just big enough for two. The staff very helpful and friendly. I would stay again for a short stay in Singapore. Thank you!
Sherri
Stayed 1 night in Mar 2023
Response from Jerlyn on Apr 17, 2023
Dear Ms Sherri, Thank you for sharing your experience and we are delighted that you enjoyed your stay with us. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Thank you for staying with us. We appreciate your feedback and looking forward to seeing you again! :)
8/10 Good
Mohamed Razak
Aug 16, 2020
Liked: Cleanliness, staff & service
Mohamed Razak
Stayed 1 night in Aug 2020
Response from Lovely on Aug 30, 2020
Thank you for staying with us. We appreciate your feedback and looking forward to seeing you again! :)
4/10 Poor
Junior
Jun 18, 2020
Junior
Stayed 3 nights in Jun 2020
Response from Lovely on Jul 5, 2020
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Jonathan
Jun 7, 2020
Jonathan
Stayed 6 nights in May 2020
Response from Lovely on Jun 18, 2020
Thank you for staying with us. We appreciate your feedback and looking forward to seeing you again! :)
2/10 Terrible
Verified traveler
May 29, 2020
Disliked: Cleanliness
i got bitten by bed bugs
Bed bugs bed bugs bed bugs
Verified traveler
Stayed 1 night in May 2020
Response from Edison on Jun 4, 2020
Dear Guest, We are truly sorry to learn about your bad experience with us. Would you kindly get in touch with us directly so that we can find out which room that is and have the faults rectify? Kindly accept our apologies.
The room is clean, the service is good, quiet place to stay it convenient from seah inn food hawkers front bus stop is only 3 bus stop to reach the hotel some upset the television can't watched Singapore programme limited channels like foxes cnn abit boring , heard that cos of upgrading hoping next visit will sever better
Lee
Stayed 1 night in Mar 2020
Response from Edison on Mar 17, 2020
Thank you for your feedback, we're glad to hear that you enjoyed your stay with us. Hope to see you again soon! :)
6/10 Okay
Verified traveler
Traveled with family
Mar 11, 2020
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
overall oke its like we stay in someone house. Bathroom clean but the shampoo not so clean. we book this hotel because of the picture look nice with window but when we stay there no window and no sound proof can hear the noisy from outside road. TV channel very very limited only FOX channel oke
Verified traveler
Stayed 1 night in Mar 2020
Response from Edison on Mar 13, 2020
Dear Valued Guest,
We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know and we appreciate your feedback.
Regards,
Kok Leong
6/10 Okay
Verified traveler
Traveled with partner
Mar 9, 2020
Liked: Staff & service, amenities
Just nice for 1 person to stay at standard room if bigger space will be better for the couple.
Well having a toilet in the shower area was interesting. Had to make sure you didn’t wet the paper. Rooms are extremely small. Ok for overnight but not longer. Not ideal for small children,
Jenny
Stayed 4 nights in Mar 2020
Response from Lovely on Mar 9, 2020
Dear Jenny,
Thank you for your feedback! We really appreciate it!
8/10 Good
Verified traveler
Mar 5, 2020
Liked: Staff & service, room comfort
Verified traveler
Stayed 1 night in Feb 2020
Response from Lovely on Mar 5, 2020
Thank you for your stay and review. We really appreciate it! :)
Thank you for your stay and the encouraging review. We really appreciate it!
8/10 Good
Verified traveler
Business traveler
Feb 4, 2020
Staff is not so cheerful
Verified traveler
Stayed 1 night in Jan 2020
Response from Lovely on Feb 5, 2020
Thank you for the feedback!
We are truly sorry and will do better for our guests.
8/10 Good
Verified traveler
Feb 3, 2020
Verified traveler
Stayed 2 nights in Jan 2020
Response from Lovely on Feb 4, 2020
Thank you for your stay and review.
We really appreciate it! :)
8/10 Good
Verified traveler
Jan 31, 2020
Liked: Cleanliness, staff & service
The location is convenient for my purposes. Things I needed to do was within walking distance. It's two bus stops to Vivo/Harbour Front and back. The bathroom was clean and room was made up daily. Downside is the room was a bit small.
Verified traveler
Stayed 5 nights in Jan 2020
Response from Lovely on Feb 4, 2020
Thank you for your stay and review.
We really appreciate it! :)
8/10 Good
AN
Traveled with group
Jan 29, 2020
Liked: Staff & service
No comments. Overall, it is ok. Nothing to elaborate on this because it is ok except the room is small for three occupancy.
Excellent friendly and helpful staff. nice and clean. A bit sparse on amenities.
Verified traveler
Stayed 3 nights in Jan 2020
Response from Shil Nie on Jan 23, 2020
Thank you so much for your very kind words.
It meant a lot to us to know that we have served you well.
We look forward to have you again in the near future.
The main desk has forgot to confirmed our checkin and the room has not been clean over the first day...
apart from that The conditions was ok
Verified traveler
Stayed 3 nights in Jan 2020
Response from Lovely on Jan 17, 2020
We are sorry to learn that you did not have a pleasant experience with us.
Kindly get in touch with us directly in order for us to understand and improve.
This place is so dirty. They must have not cleaned the dust in ages, you could write on the furniture. I also found some dark hair in the shower and the sink.
When i came in the fridge wasn't even turned on. There is also not much in terms of amenities. Basically just soap, body wash and dental kit. You have to go into the hallway for water to a grimey water dispenser.
Walls are stained and the wooden planks near the bed were broken.
The one thing i did appreciate was the fact that there was always someone in reception. Made it a lot easier since i had to leave at 5am.
Verified traveler
Stayed 3 nights in Jan 2020
Response from Shil Nie on Jan 12, 2020
Dear Guest,
We are truly sorry to learn about your bad experience with us.
Would you kindly get in touch with us directly so that we can find out which room that is and have the faults rectify?
Kindly accept our apologies.
6/10 Okay
Verified traveler
Traveled with partner
Jan 5, 2020
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were very friendly and polite. The photos of what to expect of your room are a bit deceiving - the decor is rather tired looking. Our little fridge didn't work - created heat in the wardrobe in which it was situated. We got it replaced, but this was an old rusty thing which we didn't fancy using!! The banging of doors by fellow guests didn't make for a good night's sleep. Neither did the noise of traffic, mainly lorries coming and going from the facility across the road. You get used to the glass door into the en-suite bathroom that has no handle nor lock.... Our 2 week stay here was long enough, but all credit to the staff who did their job well.
Verified traveler
Stayed 12 nights in Dec 2019
Response from Lovely on Jan 6, 2020
Thank you very much for your review and feedback.
We are sorry that we have disappoint in some areas.
We are pleased to share with you that the rooms will be going through some major refurbishments and we hope to welcome you again in our brand new look.
8/10 Good
Verified traveler
Traveled with family
Dec 20, 2019
Liked: Cleanliness, staff & service
The room is tidy and small. Not close to restaurants, need 30 min walk to vivo city. The toilet has no curtain and light shine through.that and very bright in the morning. Cheap hotel and do not mind for a short stay
Verified traveler
Stayed 1 night in Dec 2019
Response from Lovely on Dec 21, 2019
Thanks for staying with us. We appreciate your feedback!