- Liked: Room comfort
- Disliked: Staff & service, property conditions & facilities
Over rated, over priced and a health RISK NO 5STAR
Arrived in September and Most of the activities like water sports, slides, horse riding not operating. Gym equipment broken, out door pools had algea, main dining area food was less than cafeteria food which made us illl. Hotel had broken walkways, paths. Loose tiles and paint peeling as and it was looking a bit run down. HALF THE HOTEL WAS CLOSED. Guest services where apologetic and tried to assist. The hotel manager was one of the most arrogant and dismissive persons I've met. CONSIDERING THAT IN MY JOB I CAN MEET UP TO A THOUSAND PEOPLE PER DAY. Hotel leaks everywhere when raining causing slip hazards., so there is a musty smell. On arrival and departure NO Assistance from baggage concierge. Everything has an extra CHARGE. I TRAVEL REGULARLY and would say Don't waste your money. Would not recommend or stay ever again.