Ratings based on 526 Verified Reviews

4.2 out of 5
78% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Comfortable hotel

Posted Oct 1, 2017
Pros: The beds
Cons: Service
Location: Everything !
Overall great experience, but two inconveniences happened: - upon check-in i was informed that even though i requested a king bed in my booking, it doesn’t mean i was entitled to one, which meant that the only room they had left for me any my partner was one with two beds. Who on earth books a 5* to go with his partner to sleep on two separate beds ? The least they could have done was inform me before charging me. When the checkin team tried to solve it, rather than offfering me an upgrade at no charge, they tried to lure me with an attractive offer to upgrade. Look at this place, taking advantage of an inconvenience by trying to up sell me their rooms. - ended up getting a room with a king bed, but it was a handicap room, the bathroom was half a meter lower than normal. - i needed toothpaste but the reception never anserwered my call or bothered calling me back. On the upside, the hotel is fantastic and the beds are extremely comfortable.
Comment from Hotel Management
Oct 3, 2017 by Adrian Guevara / W Insider, Hotel Management
Hello Fred, Thank you for your comments and the time you've spent to share them with us here at W London. I do understand your disappointment regarding your bed request, however please do notice that this is highlighted in the T&Cs of your reservation. While we will always do our utmost to accommodate your requests and meet your expectations, I regret to know that the options offered by our team were not to your satisfaction. Additionally, I thank you for highlighting your missed toothpaste request, as it is only this way I am able to follow up with the team and understand what went wrong in this case. I am however relieved to hear that overall you enjoyed your property and I do hope we will have the chance to welcoming you back anytime. Thank you for staying with us. Kind regards,
3 out of 5
by A verified traveler

Posted Sep 30, 2017
It was ok. Not like the other W hotels I stay around the world. More substandard version.
Comment from Hotel Management
Oct 3, 2017 by Adrian Guevara / W Insider, Hotel Management
Thank you for sharing your comments with us. I appreciate that our properties worldwide are all unique, and that depending on your needs/expectations, can be a contrast from one to the other. However I do hope that you still had a great time with us and that the level of service was for you up to your expectations from W Hotels Worldwide. Thank you for staying with us. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
Great location for exploring central London. Room on 4th floor not noisy at all even though you're in the middle of all the action. Friendly staff, good security, really spacious rooms really well serviced every day and right next to the tube. Would definitely go back.
Comment from Hotel Management
Oct 3, 2017 by Adrian Guevara / W Insider, Hotel Management
Thank you for your feedback! I am thrilled to know that you had an amazing time with us and that our facilities, location and most important team was up to the standards of W London. Looking forward to your next stay, and best wishes in the meantime!
5 out of 5
Recommended
for Couples
by A verified traveler from washington dc

Excellent location.

Posted Sep 11, 2017
Location, location, location. In the middle of Trafalgar Square and very close to Piccadilly Circus and Regent Street. I was at home with the accommodations I spite of the fact that the hotel was undergoing major renovations and some of the common comfort areas were unavailable. I would return if those projects are fully completed. The staff is professionally qualified, no exceptions.
Comment from Hotel Management
Sep 13, 2017 by Adrian Guevara / W Insider, Hotel Management
Hello Dora, Thanks so much for your fabulous review! I am glad to hear that our stunning location made up for the inconvenience of the refurb works, even happier about your comments regarding the team, which I have now shared with all talents as a reminder of what we do best. Coming for W Lounge's unveiling party? ;) Thank you for staying with us,
3 out of 5
by A verified traveler from UK

Needs updating

Posted Sep 4, 2017
Poor value for price. Small room, shower spewed water into the room every time. I gather they're refurbishing the place - good, but during the time, make sure customers know that this is happening and perhaps offer a discount.
Comment from Hotel Management
Sep 7, 2017 by Adrian Guevara / W Insider, Hotel Management
Thank you for your feedback, and I do appreciate your honesty regarding your disappointment regarding our refurbishment. Please kindly notice that these works are highlighted in the details of your reservation, as well as published online in all booking channels. I do apologise if this information was missed, and I do hope we will have the chance of having you back once our new design for W Lounge has been unveiled. Thank you for staying with us. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Aug 24, 2017
Loved this property! Close to where I wanted to go. Nice staff. Nice rooms. Had the best trip...thanks W!
Comment from Hotel Management
Aug 30, 2017 by Adrian Guevara / W Insider, Hotel Management
Thank you for your comments! Lovely to hear that your trip was ace and we hope to having you back anytime soon! Thank you for staying with us. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Great hotel - very clean and cool design. Staff is awesome and extremely nice. The rooms are chic and nice - perfect for 2 people in the basic room. All appliances in the room are top notch, new and enjoyable. They even give you an amazing umbrella to use throughout your stay and you're in London, so you need that. Location isn't great, very touristy but it is very convenient. Only problem is that they control the AC, so in the middle of the night, you're either burning hot or absolutely freezing.
Comment from Hotel Management
Aug 23, 2017 by Adrian Guevara / W Insider, Hotel Management
Thank you four your amazing comments! We are here for you for whatever you need, whenever you need it. Being that an umbrella, a ride in a helicopter, or... to set the AC to your preferred temperature. Just ask. Thank you for staying with us. All the best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Posted Aug 20, 2017
Wonderful location and close to everything!! The hotel is wonderful and is very comfortable.
Comment from Hotel Management
Aug 23, 2017 by Adrian Guevara / W Insider, Hotel Management
Thanks for your feedback! Always a pleasure to find out that you had a pleasant stay with us here at W London. Please do come back anytime! Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Very comfy hotel

Posted Aug 8, 2017
Bed is very comfy and soft. Room is always tidy as housekeeping is always standing by to clean ur room. Location is perfect! Near to great food outlet and shopping street. Ambiance of the room is nice too!
Comment from Hotel Management
Aug 13, 2017 by Jamie Rowsell W Lead Insider, Hotel Management
Hi Ling Thank you for your wonderful comments! It is great to read that you loved our rooms here at W London Leicester Square and enjoyed our central location. We look forward to welcoming you back soon! Kind regards Jamie Rowsell W Lead Insider
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, good location!

Posted Jul 12, 2017
Just the centre of the city! Very close to China Town and Piccadily Circus!
Comment from Hotel Management
Jul 26, 2017 by Adrian Guevara / W Insider, Hotel Management
Thanks for your comments! Glad to hear you enjoyed our location (we are indeed in walking distance of most attractions and entertainment areas), and we hope to welcome you back in the future. Best wishes,