Standard Room, 1 King Bed, Jetted Tub | Hypo-allergenic bedding, individually decorated, individually furnished
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Reviews of Holiday Inn Express Somerset, an IHG Hotel

2.5 out of 5
Holiday Inn Express Somerset, an IHG Hotel
132 Lewis Dr, Somerset, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 421 out of 770 reviews" "
Rating 8 - Good. 269 out of 770 reviews" "
Rating 6 - Okay. 43 out of 770 reviews" "
Rating 4 - Poor. 21 out of 770 reviews" "
Rating 2 - Terrible. 16 out of 770 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Cathy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay at the Holiday Inn Express. Walking in the door you were hit in the face by the smell of cigarette smoke. Then when I go to check in the rude front desk person checks me in and says,"Oh by the way our elevator is broke down and your room is on the 3rd floor so you will have to walk up three flights of steps." I was travelling with someone that is handicapped and cannot walk up the three flights. This should have been sent out in an email or called. He did but he would cancel my reservation for free if I had to go else where. That was so kind of him. I went next door to the Hampton Inn. Thank goodness there was an available room. The hotel was clean, did not smell of cigarette smoke, and the clerk was wonderful. Do not stay at the Holiday Inn Express.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 16, 2024
We do apologize for any inconveniences caused by an elevator outage. Unfortunately, it was out of our control as we waited on a required part to arrive to the elevator company. Again, we apologize for any inconveniences and thank you for providing your feedback.

6/10 Okay

James

Disliked: Property conditions & facilities
The elevator was out / renovations were ongoing / room not quite done, etc.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 9, 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay with us. We apologize for any inconveniences caused while we go through renovations of the hotel. But again are glad you enjoyed the stay with us. Safe travels.

10/10 Excellent

Cindy A.

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 8, 2024
Thank you for your review. We appreciate your feedback and are glad you had an excellent stay with us. Stop again anytime you are in the area. Safe travels

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here as an quick overnight. My room was clean, the hotel was quiet. The elevator smelled like weed...the hallway smelled like weed. The location can't be beat - right off the PA turnpike, but with that comes the airbrake noise of the trucks. Would I stay here again...probably. It was inexpensive & the room was clean, and that's what truly is important. The weed smell was yuck.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 26, 2024
Thank you for your review. We are glad you enjoyed your stay with us. We apologize for any inconvenience that may have been caused by other guests. Our hotel is 100% smoke free. Stop back again the next time you are in the area.

8/10 Good

Aric

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Under renovation but worked just fine!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 24, 2024
Thank you for your review we appreciate it. We are glad you enjoyed your stay with us. Stop and again and visit us again soon.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dry nice and staff were top notch!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 16, 2024
Thank you for your review we appreciate it. Glad you enjoyed your stay. Safe travels and stop back again when you are in the area again.

10/10 Excellent

Ziheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place to stay during ski season
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 19, 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay. Stop back and visit us again if the weather holds up to enjoy a last weekend of skiing for the season if you are able.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable hotel just off the Interstate. Good restaurant nearby. Recommended.
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 12, 2024
Thank you for the review. We appreciate and value your business. Glad you enjoyed your stay with and had a great meal too. Safe travels and stop by again next time you are in the area.

10/10 Excellent

Tracy

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Friendly Staff
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 5, 2024
Thank you for your review. We appreciate you taking the time to provide us with your feedback. We are glad you enjoyed your stay with us. Safe travels and stop back again next time you are in the area and see us again.

6/10 Okay

Josh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room had broken bathroom sink legs, lights flickered until the one just turned off, the furniture was falling apart and old. We dropped our stuff off went out and came back to a freezing room after we turned it up to 75. I talked to the front desk and he was very kind switching us without any hesitation! The next room was a lot better, I don’t mind a cheap hotel but the price should reflect the quality of the rooms. It’s a bit overpriced but breakfast was fair with very nice cleaning ladies keeping everything stocked and kept up!
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 22, 2024
Thank you for your review we appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 19, 2024
Thank you for your review. We appreciate your feedback and are glad you enjoyed everything during your stay with us. Stop back and visit us again soon. Safe travels

10/10 Excellent

Brianne

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 24, 2023
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay. Safe travels and happy holidays to you and your family.

10/10 Excellent

Christopher, Pittsburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful owner. Property was clean and comfortable, though a little dated and worn. Kind of isolated from activities on the main drag but not necessarily the property's fault.
Response from Front Desk on Nov 16, 2023
Thank you for your review. We appreciate your feedback and are glad your stay was enjoyable. Thank you again.

10/10 Excellent

Jamasb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality and value
Hotel is under renovation, bedroom was clean and comfortable, beds were comfortable, bathroom was clean however had couple rust spots in the tub . Breakfast was perfect great variety and very good quality.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 27, 2023
Thank you for your review. We appreciate the feedback and glad you enjoyed the stay with us. We hope you will come back and visit us again later when the renovations are finished so you can see the completed changes. Safe travels and again thank you for staying with us.

10/10 Excellent

Kathy

Stayed 1 night in Oct 2023
Response from Front Desk on Nov 16, 2023
Thank you for the review. We appreciate your feedback.

8/10 Good

Donna

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Holiday Inn of Somerset
First room we were given appeared to have dirty bed linens. We were given the choice of new sheets or a new room. We chose a new room which seemed clean. Breakfast was fine and the service was good.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 22, 2023
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay with us. Thanks again and safe travels.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Bryce at Front desk was excellent! Professional, friendly, helpful…just Great!
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 19, 2023
Thank you for the review. We are glad everything was great and you enjoyed your stay with us here while you were in town. Stop and visit us again soon,

8/10 Good

Kathryn

Stayed 1 night in Oct 2023
Response from Front Desk on Oct 19, 2023
Thank you for the review. We appreciate the feedback and thanks again for staying with us. Glad you enjoyed everything. Safe travels.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 18, 2023
Thank you for provided your review. We appreciate the feedback and are glad you enjoyed staying with us. Safe travels

8/10 Good

Amy

Traveled with family
Reserved a handicap accessible room. Door into room was narrow, set up of room definitely not wheelchair friendly. No soap at the sink to wash hands in bathroom. Navigating between beds impossible. Room 308, don't stay in this room if you have a wheelchair.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 6, 2023
Thank you for your review. We appreciate your feedback, safe travels and again thank you for staying with us while you were in town.

6/10 Okay

Jack

Disliked: Property conditions & facilities
Okay
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 5, 2023
Thank you for taking the time to provide your review. We appreciate and value your feedback. Thank you for staying with us during your visit to the area.

10/10 Excellent

Jerry

Stayed 1 night in Sep 2023
Response from Front Desk on Sep 26, 2023
Thank you for your review. We do appreciate your feeback and are happy to hear that your stay with us was EXCELLENT. Stop back and visit us again the next time you are in the area.

10/10 Excellent

Jerry

Stayed 1 night in Sep 2023
Response from Front Desk on Oct 16, 2023
Thank you for your review. We appreciate your feedback and are glad you enjoyed staying with us. Stop again and visit us the next time you are in the area.

2/10 Terrible

Barbara

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a cockroach in my room. The bathtub was completely clogged and unusable. Waited 5 hours for tub to be unclogged and no one ever showed up. There was no manager available. I asked to be moved to a different room and was told no other rooms were available. After going back & forth with the front desk attendant and demanding that a manager is contacted, she finally agreed to move me into a different room. Ironically after telling me no other rooms were available, suddenly there was a habitable room for me. Unacceptable! Poor customer service!!! This could have been resolved immediately but instead of accommodating the guest, the guest had to demand a new room and get out of character.
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 30, 2023
We apologize you had an issue with your room during your second night of staying with us. We appreciate your feedback and hope your travels went well otherwise. Again we do apologize for any inconvenience.

10/10 Excellent

Derrel

Liked: Amenities
Easy check in and friendly desk personnel.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 23, 2023
Thank you for taking time to provide us with your review. We do appreciate the feedback. Next time you are in the area stop back and visit us. We are always open and always enjoy the company.

8/10 Good

norman l.

Stayed 2 nights in Sep 2023
Response from Front Desk on Oct 16, 2023
Thank you for your review. We appreciate your feedback. Glad to hear you enjoyed the stay with us. Safe travels and stop and visit us again.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of construction around the property, making hard to determine which parking lot was for which hotel
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 21, 2023
Thank you for your review. We do appreciate your feedback. Thank you for staying with us while you were in the area. Hopefully you will stop back the next time you are in the area again. Safe travels.

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight stop on long journey. Breakfast was outstanding .
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 13, 2023
Thank you for your review. We are glad to hear that you enjoyed staying with us while on your journey. Stop back and visit us again the next time you are in the area.

4/10 Poor

rebecca

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When i asked what the incidental charge was for, the guy explained it really fast so i couldnt hear it. I checked out this morning and still have not received my bill electronically. The entrance is not well marked and comes really fast off the tollway. I actually missed it coming back from the Memorial and got stuck driving 28 miles out and back. The pool was closed for repair. There was like a couple little patches of mold around the tub and a cellar spider on the ceiling. The rubber sheets on the beds or whatever heavy plastic covers they had made me feel dirty although I didnt see any stains (thank goodness). I might have been overtired and overreacting, but i couldnt wait to leave.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 11, 2023
Thank you for your review. Incidentals are any extra charges you may have while at the hotel, like long distance calls or purchasing snacks or drinks and charging them to your room. You had prepaid for your reservations, it looks like you had no charges with us directly here at the hotel, so no bill was generated for you. As for your electronic receipt you will need to contact the site you made your reservation with as you prepaid them in advance of staying with us. We apologize for any inconveniences you had during your stay here in Somerset, PA.

10/10 Excellent

Angelica

Stayed 1 night in Sep 2023
Response from Front Desk on Sep 23, 2023
Thank your review. We appreciate your feedback and are so glad to hear you enjoyed staying with us. Stop back again and visit soon. Safe travels.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bacon
Room was clean, but cold, 67 deg. AC was on and it was only 72 outside, Had to open up the window to try to warm up the room. There was no place to hang even a shirt on a hanger, there is no closet, closet rod or hangers, just an empty alcove with an ironing board. My wife liked the soap, shampoo n'at. Best part.....They had BACON at breeakfast!
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 22, 2023
Thank you for the review. We do appreciate your feedback and are glad you enjoyed staying with us. And yes, we have real BACON.

10/10 Excellent

Amy

Stayed 1 night in Aug 2023
Response from Front Desk on Sep 11, 2023
Thank you for the review. Safe travels

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 13, 2023
Thank you for your review. We are glad you enjoyed staying with us. Stop back again soon and say hello again. Safe travels.

2/10 Terrible

Bryce

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Gross
The floor was not well swept. The room was muggy, dew covering the window, and the bedding was damp. The shower did not drain so had to stand in 5-6 inches of dirty shower water while trying to shower a family of 5… terrible.
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 8, 2023
Thank you for your review. We do apologize you had an issue with your shower drain. Thank you for letting us know. Again, we do apologize and thank you. Safe travels.

8/10 Good

Ali

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on Aug 2, 2023
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk worker was extremely helpful. She directed us to an awesome family owned restaurant.
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 22, 2023
Thank you for the review. We are glad your stay was wonderful, and you enjoyed the dinner recommendations. Safe travels and stop back and visit us again soon.

8/10 Good

byung kweon

Stayed 1 night in Jul 2023
Response from Front Desk on Jul 10, 2023
Thank you for the review. We are so glad you enjoyed the stay with us. Stop back again and visit us the next time you are in the area. Safe travels and thanks again.

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
Little older hotel
Older hotel so we were surprised about the room and bathroom but was very clean and comfortable. Outside looks like a newer hotel
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 7, 2023
Thank you for your review. We are glad you enjoyed the stay with us. Thanks again and safe travels.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 6, 2023
Thank you for the review, we appreciate your feedback and are glad you enjoyed the stay with us. Safe travels and stop back again soon.

10/10 Excellent

Adolfo

Stayed 1 night in Jun 2023
Response from Front Desk on Jul 22, 2023
Thank you for the review. We appreciate your feedback and a glad you enjoyed your stay with us.

10/10 Excellent

Geoffrey

Stayed 1 night in Jul 2023

8/10 Good

THOMAS

Stayed 1 night in Jun 2023
Response from Front Desk on Jun 15, 2023
Thank you for the review. We are glad you enjoyed staying with us. Stop back again soon and safe travels.

4/10 Poor

Elizabeth

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
I booked one day ahead of our stay. One of the main considerations was an indoor pool. Upon arrival, learned pool was closed for maintenance with no accommodations or discount for this amenity not being available.
Stayed 1 night in Jun 2023
Response from Front Desk on Jun 12, 2023
Thank you for the review. We apologize for that unfortunately the pool was closed during your stay with us due to unforeseen circumstances. We do strive to have it open every day and again sorry for the inconvenience that its temporary closure caused during your stay.

10/10 Excellent

Graham, Beaver Falls

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very disappointing that the pool is closed.
Stayed 1 night in Jun 2023
Response from Front Desk on Jun 12, 2023
Thank you for the review. We do apologize that the pool was closed during your stay due to unforeseen circumstances. Sorry again for any inconveniences this may have caused during your stay.

8/10 Good

Zachary

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Front Desk on Jun 6, 2023
Thank you for your review. Glad you enjoyed staying with us and stop back and visit us again soon.

8/10 Good

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Front Desk on May 23, 2023
Thank you for the review we appreciate your feedback and glad that you enjoyed staying with us.

10/10 Excellent

CHRIS, EAST LANSING

Stayed 1 night in May 2023
Response from Front Desk on Jun 9, 2023
Thank you for the review.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay.
Our stay was very nice. The gentleman at the check-in desk was very nice. I missed seeing his name tag, but he was on duty again on Friday evening. Super pleasant person to talk with. The hotel was clean and the breakfast was good. The room was fine, no complaints. The only observation I would have is that the shower head was positioned very low in the shower. It was fine for us because we are shorter (vertically challenged), but someone else may have an issue. I would like to see recycling bins in the lobby/rooms. It would be nice to be able to recycle bottles and cans, etc. Other than that, overall it was a very pleasant stay.
Stayed 2 nights in May 2023
Response from Front Desk on May 14, 2023
Thank you for the feedback. We are so glad you enjoyed staying with us. Stop back again soon.

10/10 Excellent

dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get in/out. Very convenient for a visit to Flight 93. It would be nice if hotel had some directions, or may some brochures? (they are part of the greater tourism business) Breakfast was superb, as expected (this was a repeat visit)
Stayed 1 night in Apr 2023
Response from Front Desk on Apr 24, 2023
Thank you so much for the review. We appreciate your feedback and glad you enjoyed your stay. Information about the Flight 93 National Memorial is available at the front desk upon request.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Front Desk on May 2, 2023
Thank you, we are glad you enjoyed your stay with us. Please stop back and visit us again the next time you are in the area.