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Surrounding near the river is beautiful. Arugula on Avocado toasted is refreshing for breakfast.
I disagree and disappointed for the Parking fee which Expedia didn’t mention when I make reservations.
All good and hopefully, free parking is available. Especially, during the weekend.
Steven
Stayed 1 night in Apr 2024
Response from Guest Services on May 2, 2024
Thank you for your 5 out of 5 review!
6/10 Okay
Constance, Portland
Traveled with partner
Apr 4, 2024
We upgrade to a balcony room, the balcony was covered in a white salt like substance that was easily tracked inside. Housekeeping emptied the garbage changed the towels, but did not make our bed. We went to the restaurant, but they only had one person working the bar and food service we opted not to stay.
Constance
Stayed 2 nights in Apr 2024
Response from Guest Service on May 2, 2024
Thank you for your feedback. We will share with the appropriate teams for training purposes.
Had to pay for parking when we were staying at hotel. Not mentioned before booking
Judy
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
We appreciate you taking the time to give us feedback. Please see parking details & pricing information under Expedia's "Important Information" section on our hotel's Expedia page. Let us know if we can help answer any other questions.
The ladies at the front desk went above and beyond in their customer service with check-in and check out. They upgraded our room and helped with all of my hotel point questions at check out. Beautiful room with bed facing the river. So lovely
Casey
Stayed 1 night in Feb 2024
Response from Roy on Feb 19, 2024
Thank you for your 5 star review, happy to hear you were so warmly welcomed.
Lovely river view with Mt. Hood peeking through the bare branches. At night we watched the parade of Christmas ships from our covered balcony. Very nice paved bicycle/walking path along the river, but parking seemed inordinately expensive for an open, unmanned space.
Dellanne
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your review. We are so happy you enjoyed your view!
I was here last year during construction and the final changes to the property are terrific. Great cafe and a totally revamped fitness center!
Nicole
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your 5 out of 5 review. So glad you were able to come back!
10/10 Excellent
Andrew
Nov 16, 2023
Andrew
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your 10 out of 10 review!
4/10 Poor
Rosalia
Nov 13, 2023
Liked: Property conditions & facilities
Disliked: Staff & service
Poor service.
Poor check in. I paid for a river view and balcony and the front desk tried to take those away. No hot water in the shower. Bar service was sub par. Drinks taken away before finishing. Pressure to leave at 8:30pm despite opening hours posted otherwise. Kitchen was closed early so we couldn’t order food. On check out no offer was given to correct these issues.
Rosalia
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your review. I'm sorry to hear your stay didn't meet expectation. I will be sure to share your feedback with the team for training purposes.
Great staff fast and knowledgable front desk. Good location the breakfast options and server were thoughtful and good. Good walking and running path just out the door. Will stay here again.
I've stayed here a few times - the staff is ALWAYS lovely - friendly, helpful, knowledgeable. The views of the Willamette River from rooms with balcony is wonderful. Now that the Cafe is back open, I tried it for dinner and breakfast - both excellent.