Most of my disappointment relates to COVID-19 steps, which the hotel may not have any control. We visited for four nights at Memorial Day weekend 2021. There was no restaurant or bar. Had to request a cup of coffee from the front desk. Had no housekeeping services. Had to ask for more towels. (Twice ... first time did not deliver.) Parking lot was inconvenient.... a block away, and difficult for handicapped guests to walk.
Check-in was a nightmare—- only one clerk with a line of over a dozen parties waiting.
Design of rooms wax’s inconvenient...no grab bars, super small toilet, small shower, lack of furniture. Masks required everywhere. It was like they weren’t open for business. If they keep any of these Practices after the regulation period, they will fail.