Outdoor pool, sun loungers

Reviews of Beachside Hotel & Suites

3.5 out of 5
Beachside Hotel & Suites
3901 N Atlantic Ave, Cocoa Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 1852 out of 2986 reviews" "
Rating 8 - Good. 679 out of 2986 reviews" "
Rating 6 - Okay. 254 out of 2986 reviews" "
Rating 4 - Poor. 124 out of 2986 reviews" "
Rating 2 - Terrible. 77 out of 2986 reviews" "

8.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little place! My husband and I only stayed for the night, but we really enjoyed the tropical, Tiki vibe of this place. Enjoy a cocktail at the bar on site. Would definitely stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, professional and caring. Very clean, very nice to have wagons, chairs, and umbrellas, bikes provided for the beach! Lazy river pool is unique and nice, it is kept up and clean in and out of the water. Could use a few mor umbrellas around the pool seating area for those who can't stay in the sun all day.
Stayed 2 nights in May 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and well maintained. The beds were comfortable, and AC worked great. We enjoyed the live music and relaxing in the lazy River pool. We didn’t travel with kids, but it is a great place to stay with children as it has a giant beach areas outside the pool gates, outdoor games, and the lazy River. The location was great, as we could walk to shops, restaurants, and the pier.
Stayed 1 night in May 2024

4/10 Poor

terra

Stayed 1 night in Apr 2024
Response from Rena on May 9, 2024
We're sorry to learn that your recent stay with us did not meet your expectations. Your feedback is valuable to us, and we would greatly appreciate any additional details or comments you may have regarding your experience. Our team is committed to addressing any concerns and improving our services for future guests. Please feel free to reach out to us directly with any further feedback you may have. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Cathy

Stayed 1 night in Apr 2024
Response from Rena on May 9, 2024
Thank you for taking the time to rate your recent stay with us. We're delighted to see that you had a positive experience overall. If you have any additional feedback or suggestions on how we can further enhance our services, please don't hesitate to share them with us. We look forward to welcoming you back on your next visit!

6/10 Okay

Jessica

Traveled with partner
Liked: Amenities, property conditions & facilities
Liked this hotel. We stayed for one night before our cruise. Close to everything in the area. The pool is open til 11pm (please keep in mind that it’s heated (in Florida weather)) but still very relaxing. The rooms were nice but did not like the connecting door feature didn’t seem secure if you didn’t have a connecting room. Rooms were ok, decor was nice but dusty. Bathroom is not the cleanest. Just outdated and small. Did not try their breakfast but it is free! Overall good experience and would stay here again.
Stayed 1 night in May 2024
Response from Rena on May 9, 2024
Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you enjoyed our hotel's convenient location and the relaxing pool area. Your comments regarding the rooms, including the connecting door feature and cleanliness, are duly noted, and we apologize for any inconvenience caused. Rest assured, we'll address these areas for improvement to ensure a better experience for our guests. We appreciate your kind words about our decor and complimentary breakfast and are pleased to know that you would consider staying with us again. We look forward to welcoming you back and exceeding your expectations in the future!

6/10 Okay

Bruce

Traveled with partner
Liked: Cleanliness, staff & service
We were traveling as an older couple and this was a much more kid/family friendly. Nothing wrong with that, just more hectic than a couple of old farts were expecting.
Stayed 1 night in May 2024
Response from Mike on May 7, 2024
Thank you for sharing your experience with us. We're sorry to hear that your stay may not have met your expectations. While we strive to create a welcoming atmosphere for guests of all ages, we understand that preferences for a more tranquil experience may vary.Your feedback is important to us, and we appreciate your honesty. We will take your comments into consideration as we continue to improve and make adjustments to better meet the needs of all our guests.If you have any further feedback or if there's anything specific we can do to improve, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future.

8/10 Good

Khang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rena on May 9, 2024
Thank you for taking the time to rate your recent stay with us. We're glad to see that you had a positive experience overall. If you have any additional comments or suggestions on how we can further enhance our services, please don't hesitate to share them with us. We appreciate your feedback and hope to welcome you back again soon!

4/10 Poor

Rebecca

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived 2 days before our cruise so we stayed a total of two nights there The room was very musky the outlet was falling off the wall and The bathtub spout and faucet was Just hanging there You could move it around whenever I went to the front desk I was treated as if it was not a big deal and the only thing I was offered was to move rooms I have two children and we just drove 16 hours. For the price that we paid for the room for two nights You would think that it would be in better condition we were locked out of the room because the slide lock locked itself which they said happens all the time and one of the employees had to come down with a screwdriver and a pair of pliers and pry the door open. Which did not make me feel very safe also you have to wear a wristband to eat breakfast. My husband never put the wristband on the first day like several other people we eat breakfast. Everything was fine The second day they wouldn't let him in the building so he went back to the room put on the wristband and while I waited they let several people in without wristbands when I mentioned it to the woman that told my husband he had to have one on. She said I must not have noticed the other people. It made us feel very segregated
Stayed 1 night in Apr 2024
Response from Rena on May 6, 2024
We are sincerely sorry to hear about the numerous issues you encountered during your stay with us. Your experience does not align with the high standards of service and comfort we aim to provide for our guests, and we apologize for the inconvenience and frustration it caused you and your family.The conditions of your room, including the musky odor, faulty outlet, and issues with the bathtub, are unacceptable, and we understand your disappointment with the response from our front desk staff. Please know that your feedback has been shared with our management team, and we will take immediate steps to address and rectify these issues to prevent similar occurrences in the future.Additionally, we apologize for the inconvenience caused by being locked out of your room and the inconsistency in enforcing the wristband policy. Your concerns regarding safety and fairness are valid, and we assure you that we will review and improve our procedures to ensure a better experience for all guests.We deeply regret that we fell short of your expectations and that your stay with us was marred by these challenges. We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us directly.

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Rena on May 6, 2024
Thank you for your feedback! We're glad to see that you had a nice experience during your stay with us. If there's anything specific you enjoyed about your stay or if you have any suggestions for how we can make future stays even better, please feel free to let us know. We appreciate your support and hope to welcome you back for another pleasant stay in the future!

10/10 Excellent

Estelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a double queen suite. It was clean, great balcony, the staff was fantastic and so friendly, the lazy river was great and short walk to the beach. The only negative was the overwhelmingly uncomfortable pullout bed. Everything else was awesome! I’d come back… without needing the sofa bed!
Stayed 1 night in May 2024
Response from Rena on May 6, 2024
We're thrilled to hear that you had a great stay with us and that you enjoyed many aspects of your visit! It's wonderful to know that you found your suite clean and comfortable, with a great balcony to enjoy. We're also delighted that our staff provided fantastic and friendly service throughout your stay, and that you enjoyed the amenities such as the lazy river and the proximity to the beach.We apologize for any inconvenience caused by the uncomfortable pullout bed in your suite. Your feedback is important to us, and we'll certainly take it into consideration as we strive to improve our accommodations for future guests. We're glad that despite this issue, you would still consider returning to stay with us again, and we would love to welcome you back! Thank you for choosing our hotel, and we look forward to providing you with an even more enjoyable experience on your next visit!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and went above and beyond to assist all questions and needs. Very helpful, willing to help with storing luggage when room was not ready. Gave a detailed detorial. I would highly recommend this location.
Stayed 1 night in May 2024
Response from Rena on May 6, 2024
We're thrilled to hear that you had such a positive experience with our staff! Providing friendly and attentive service is a top priority for us, and we're delighted that our team went above and beyond to assist you with all your questions and needs. It's fantastic to hear that they were helpful and accommodating, even when your room was not ready, and that they provided detailed assistance.Thank you for your recommendation, and we're honored to have earned your trust and confidence. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future! If there's anything specific you enjoyed about your stay or any areas where we can further improve, please feel free to let us know.

8/10 Good

April

Traveled with group
Liked: Cleanliness, staff & service, amenities
The outside activities exceeded my expectations
Stayed 2 nights in May 2024
Response from Rena on May 6, 2024
We're thrilled to hear that the outside activities exceeded your expectations during your stay with us! Providing enjoyable and memorable experiences for our guests is our top priority, and we're delighted that we succeeded in providing activities that enhanced your stay. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another fantastic stay in the future! If there's anything specific you'd like to share about what you enjoyed or any areas where we can improve, please feel free to let us know.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rena on May 9, 2024
Thank you for taking the time to rate your recent stay with us. We're delighted to see that you had a positive experience overall. If you have any additional comments or suggestions on how we can further enhance our services, please don't hesitate to share them with us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Nelson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pre-cruise stay.
Stayed 2 nights in Apr 2024
Response from Rena on May 6, 2024
We're delighted to hear that you had a good pre-cruise stay with us! Ensuring that our guests have a comfortable and enjoyable experience before embarking on their cruise is important to us, and we're glad that we could contribute to the beginning of your journey. If there's anything specific that made your stay memorable or if you have any feedback to share, please feel free to let us know. We appreciate your support and hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Craig

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lazy river pool was nice. Bathroom could be nicer.
Stayed 2 nights in May 2024
Response from Rena on May 6, 2024
We're glad to hear that you enjoyed our lazy river pool! Your feedback regarding the bathroom is important to us, and we apologize if it didn't meet your expectations. We're always looking for ways to improve, so we appreciate your input. If there's anything specific you'd like to share about how we can enhance our bathroom facilities, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

8/10 Good

Tomalene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the size of their rooms and convenient to the stores.
Stayed 1 night in Apr 2024
Response from Rena on May 6, 2024
We're glad to hear that you liked the size of our rooms and found our location convenient for accessing nearby stores. Providing spacious and comfortable accommodations, as well as a convenient location, are important aspects of our guest experience. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there are any specific areas where we can improve to make your next stay even better, please feel free to let us know.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. Free breakfast buffet was a great feature, huge spread of delicious food. Heated lazy river pool was so awesome, you will love it, too. Located perfectly around a ton of good restaurants, lots of great shopping, mini-golf, beach is a 5-min walk away. We literally didn’t drive anywhere. Week-day crowds were family friendly, weekend crowds were more adult. Miss Lue in the office was fantastic, Willie was nice. Actually any staff we encountered were very nice. We really loved this hotel. I don’t think our shower was cleaned after the prev guest: hair on drain and sand on the floor, I wasn’t worried too much about it though, because everything else in the room was very clean, like linens looked great. Hotel grounds were clean too. Comfy beds, lots of pillows. Lots of places to hang towels and bathing suits to dry. You can hear your neighbors through the walls though, and vice-versa. My only real gripes: 1. dirty shower, 2. hard to sleep with noises, 3. fridge was off when we came in, which is practical but it took a long time to cool to an acceptable temp, 4. We had to wear wristbands the entirety of our stay for pool and breakfast access, it was kinda annoying to wear at first but then we got used to them, by the end, we were sad to take them off lol. They even let us stay and use the pool and parking spot after check-out, that was so awesome, I appreciated that a lot! We will absolutely be returning, again, I highly recommend this hotel!
Stayed 2 nights in May 2024
Response from Rena on May 6, 2024
Thank you so much for your detailed and thoughtful review! We're thrilled to hear that you had such a wonderful experience during your stay with us and that you would highly recommend our hotel.We're delighted that you enjoyed our complimentary breakfast buffet and found the selection of delicious food to be impressive. It's fantastic to hear that you loved our heated lazy river pool and that you found our location to be perfect for exploring the area without needing to drive. We're glad that Miss Lue and Willie, along with the rest of our staff, provided excellent service during your stay.We appreciate your feedback regarding the cleanliness of the shower and have addressed this with our housekeeping team to ensure that such oversights are not repeated in the future. It's great to know that you found the rest of the room to be very clean and comfortable, with plenty of amenities to enhance your stay.We apologize for any inconvenience caused by noise from neighbors and for the delay in cooling the fridge. We appreciate your understanding and patience with these issues.We're delighted that you enjoyed your stay so much that you're already planning to return, and we look forward to welcoming you back! Thank you for choosing our hotel, and we can't wait to see you again soon!

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed overnight. Found long, black hairs in both beds & shower drain
Stayed 1 night in Apr 2024
Response from Rena on May 6, 2024
We're truly sorry to hear about the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we apologize for falling short of your expectations in this regard.Please know that we take your feedback seriously, and we will address these concerns with our housekeeping team to ensure that such issues are promptly addressed and resolved. We understand the importance of maintaining high standards of cleanliness, and we will take steps to prevent similar occurrences in the future.We apologize for any inconvenience or discomfort caused by this oversight, and we appreciate you bringing it to our attention. If there's anything else we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out to us directly.We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Joseph, Manchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. Helpful is an understatement. I would recommend this hotel to anyone heading into Cocoa Beach
Stayed 3 nights in Apr 2024
Response from Rena on May 6, 2024
We're thrilled to hear that you had such a positive experience with our staff! Providing helpful and attentive service is a top priority for us, and we're delighted that our team went above and beyond to ensure you had a great stay. Thank you for your recommendation, and we're honored to be your top choice for accommodations in Cocoa Beach. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Clean and cute. Great pool and lazy river for kids. Convenient food options
Stayed 1 night in May 2024
Response from Rena on May 6, 2024
We're delighted to hear that you had such a positive experience during your stay with us! Providing friendly and helpful service, along with clean and comfortable accommodations, is our top priority. We're thrilled that our pool and lazy river were a hit with your kids, and we're glad you found our food options convenient. Your kind words are greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Enery, Lake alfred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the place
Stayed 2 nights in Apr 2024
Response from Rena on May 6, 2024
We're thrilled to hear that you enjoyed your time with us! Providing a positive experience for our guests is our top priority, and we're delighted that we succeeded in making your stay enjoyable. If there's anything specific that made your experience memorable or if you have any feedback to share in the future, please feel free to let us know. We appreciate your support and look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very warm and welcoming. Every area of this fairly large complex was clean and maintained. They're definitely doing something right.
Stayed 1 night in May 2024
Response from Rena on May 6, 2024
We're thrilled to hear that you had such a positive experience during your stay with us! Providing warm and welcoming service is a top priority for our team, and we're delighted that our staff made you feel at home. It's fantastic to know that you found our entire complex to be clean and well-maintained. We appreciate your kind words and are glad that our efforts to provide an enjoyable experience are being noticed. Thank you for your positive feedback, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the vibe and look of hotel very friendly staff!
Stayed 1 night in May 2024
Response from Rena on May 6, 2024
We're thrilled to hear that you loved the vibe and look of our hotel, and that you found our staff to be very friendly! Creating a welcoming atmosphere for our guests is important to us, and we're delighted that you enjoyed your experience with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach, great service and amenities.
Stayed 4 nights in Mar 2024
Response from Rena on May 6, 2024
We're thrilled to hear that you enjoyed our hotel's proximity to the beach, as well as our great service and amenities! Providing convenient access to the beach and ensuring excellent service and amenities are key priorities for us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Maria Jose, Worcester

Traveled with family
5 stars
Stayed 1 night in May 2024
Response from Rena on May 2, 2024
Thank you for the 5-star rating! We appreciate your feedback and are thrilled that you had an excellent experience during your stay with us. If you have any further comments or if there's anything specific you particularly enjoyed about your visit, please feel free to share. We look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Scott, Brooklin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property was a little loud through the day if you want a nap. Great for families and kids oool was clean and live band was great
Stayed 1 night in Apr 2024
Response from Rena on May 2, 2024
Thank you for your positive feedback! We're delighted to hear that you loved our property and enjoyed your stay overall. It's wonderful to know that you found our pool clean and enjoyed the live band. We apologize for any inconvenience caused by noise during the day; we'll certainly take this into consideration and see if there are ways we can improve in this regard. We're glad to hear that our property was great for families and that you had a pleasant experience. If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us!

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool with Lazy River was great. Water was perfect temperature and very relaxing.
Stayed 1 night in May 2024
Response from Rena on May 2, 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our pool with the Lazy River and found the water temperature perfect for a relaxing experience. It's always wonderful to know when our amenities contribute to our guests' enjoyment and comfort. If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us!

10/10 Excellent

Genevieve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice.
Stayed 1 night in Apr 2024
Response from Rena on May 2, 2024
Thank you for your positive feedback! We're glad to hear that you had a nice experience during your stay with us. If there's anything specific you particularly enjoyed or if there are any areas where you feel we can improve, please feel free to let us know. We're here to ensure you have a wonderful experience every time you stay with us!

6/10 Okay

tom

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We went for the beach, very close, wonderful. The room interior was old, worn and no frills.
Stayed 2 nights in Apr 2024
Response from Rena on May 2, 2024
Thank you for sharing your experience. We're pleased to hear that you enjoyed the proximity to the beach. However, we apologize that the room interior did not meet your expectations. We appreciate your feedback regarding the condition of the room, and we will certainly take it into consideration as we strive to improve our accommodations. If there's anything specific you feel we can do to enhance your experience or if you have any other suggestions, please don't hesitate to let us know. We value your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Philip, Jamestown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one gentleman was kinda rude when we checked in. The lady the next morning was really nice. She was very kind and help me pick out items we used at the beach. The pool area was very nice. Breakfast was awesome. It was a nice place to stay.
Stayed 1 night in Apr 2024
Response from Rena on May 2, 2024
Thank you for your feedback! We're glad to hear that overall you had a pleasant experience during your stay with us. However, we apologize for any rudeness you encountered during check-in; this is not reflective of our usual standards of service, and we'll address this with our team to ensure it doesn't happen again. It's great to know that the lady you interacted with the next morning was helpful and kind, and that you enjoyed our pool area and breakfast. We appreciate your understanding, and we hope to welcome you back for an even better experience in the future. If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us!

10/10 Excellent

Douglas, Indian Trail

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel with super friendly staff. Onside bar/restaurant but also several dining options in walking distance. Great for families.
Stayed 1 night in Apr 2024
Response from Rena on May 2, 2024
Thank you for your wonderful feedback! We're delighted to hear that you found our hotel very nice and that our staff was super friendly. It's fantastic to know that you appreciated the onsite bar/restaurant and the dining options within walking distance. We strive to provide a welcoming environment for families, and we're glad to hear that you found our hotel to be great for families. Your satisfaction is our top priority, and we're thrilled that we could provide you with an enjoyable experience. We appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another fantastic stay in the future! If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to ensure you have a wonderful experience every time you stay with us!

10/10 Excellent

Jenifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly, well maintained, convenient to have breakfast included.
Stayed 4 nights in Apr 2024
Response from Rena on May 2, 2024
Thank you for your fantastic feedback! We're thrilled to hear that you found our staff super friendly and that you enjoyed our well-maintained property. It's great to know that you found the convenience of having breakfast included to be a positive aspect of your stay. Your satisfaction is our top priority, and we're delighted that we could provide you with an enjoyable experience. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to ensure you have a wonderful experience every time you stay with us!

10/10 Excellent

Christopher

Liked: Staff & service, property conditions & facilities
Found this place on a whim. Wound up becoming diamond in the rough. I love to stay here because they have a warm, lazy river, Great breakfast at friendly people
Stayed 1 night in Jan 2024
Response from Rena on May 2, 2024
We're delighted to hear that you found our place on a whim and that it turned out to be a diamond in the rough for you! It's fantastic to know that you enjoyed our warm lazy river, great breakfast, and friendly staff. Your positive feedback means a lot to us, and we're thrilled that we could provide you with an enjoyable experience. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to ensure you have a wonderful experience every time you stay with us!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lazy river was great
Stayed 1 night in Apr 2024
Response from Rena on May 2, 2024
Thank you for your feedback! We're pleased to hear that you enjoyed our lazy river during your stay. We appreciate your rating and are glad that you had a positive experience with us. If there's anything specific you feel we can improve to earn that extra star or if there are any other aspects of your stay you'd like to share, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us!

6/10 Okay

Stephanie

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It was okay for the price.. the beds and pillows are old and uncomfortable. Bedding was not clean. Fridge had old grimy food in it. The pool area was great! Kids had fun.
Stayed 1 night in Apr 2024
Response from Rena on Apr 29, 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you encountered during your stay. Your comments are valuable to us, and we will address them with our team to ensure improvements are made. We're glad to hear that you enjoyed the pool area and that the kids had fun. If you have any further concerns or if there's anything else we can do to make it right, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandy “beach” area, lazy river, pool area, walk to the beach.
Stayed 1 night in Apr 2024
Response from Rena on Apr 29, 2024
Thank you for your positive review! We're delighted to hear that you enjoyed our sandy "beach" area, lazy river, pool area, and the convenience of walking to the beach during your stay. Providing enjoyable amenities and a great location is important to us, and we're glad you had a wonderful experience. We hope to welcome you back again soon for another enjoyable visit!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rena on May 2, 2024
Thank you for your rating. We appreciate your feedback. If there's anything specific you enjoyed about your stay or if there are any areas where you feel we can improve, please feel free to share. We're here to ensure you have a great experience every time you stay with us!

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff friendly and helpful, better than any other place I e ever stayed
Stayed 1 night in Apr 2024
Response from Rena on Apr 29, 2024
Thank you for your wonderful review! We're thrilled to hear that you found all of our staff friendly and helpful. Providing exceptional service is our priority, and we're delighted that we exceeded your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another outstanding stay in the future!

10/10 Excellent

Maria

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay, it was a very busy weekend for them but the staff was pleasant and didn’t skip a beat! They were on it, curious the pool was clean and the water was warm. Breakfast was delicious, the room was clean and provided enough towels. We will definitely be back.
Stayed 1 night in Apr 2024
Response from Rena on Apr 29, 2024
Thank you for your glowing review! We're thrilled to hear that you loved everything about your stay with us. It's fantastic that our staff provided excellent service despite a busy weekend, and we're delighted to hear that you found the pool clean, the water warm, and the breakfast delicious. We're also glad that your room was clean and well-stocked with towels. We can't wait to welcome you back for another wonderful stay in the future!

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My little cousins really enjoyed the pool and the lazy river but the adults in our group enjoyed Karaoke 😄
Stayed 1 night in Apr 2024
Response from Rena on Apr 29, 2024
Thank you for your review! We're glad to hear that both the little ones and the adults in your group found activities to enjoy during your stay. It's wonderful that the pool, lazy river, and Karaoke provided entertainment for everyone. We appreciate your feedback and hope to welcome you all back for another enjoyable experience in the future!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again
Stayed 1 night in Apr 2024
Response from Rena on Apr 29, 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. We're looking forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Charlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the beach, shops, and restaurants. Pool and lazy river was perfect for the kids.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rena on Apr 29, 2024
Thank you for the perfect rating! We're glad to see that you had a great experience during your visit. If you have any feedback or comments in the future, feel free to share them with us. We look forward to welcoming you back again soon!

10/10 Excellent

jerrel

Liked: Cleanliness, staff & service, property conditions & facilities
Oo
Stayed 1 night in Mar 2024
Response from Rena on Apr 29, 2024
Thank you for the perfect rating! We're delighted to see that you had a wonderful experience during your visit. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another excellent stay.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lazy river, walking to Cocoa Beach, live entertainment, rooms with pool view all are amazing. I will stay again for sure.
Stayed 1 night in Apr 2024
Response from Rena on Apr 29, 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our lazy river, proximity to Cocoa Beach, live entertainment, and rooms with pool views. It's wonderful to know that you had such a great experience and that you plan to stay with us again in the future. We can't wait to welcome you back for another amazing stay!

10/10 Excellent

Kimberly, Dayton

Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere and amenities were fun and relaxing! Breakfast was plentiful and staff could not have been nicer! Will return!
Stayed 1 night in Apr 2024
Response from Rena on Apr 29, 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed the fun and relaxing atmosphere, as well as the plentiful breakfast during your stay. It's fantastic to know that our staff made your experience even more enjoyable with their friendly service. We can't wait to welcome you back for another great stay in the future!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rena on Apr 29, 2024
Thank you for the perfect rating! We're glad to see that you had a great experience during your visit. If you have any feedback or comments in the future, feel free to share them with us. We look forward to welcoming you back again soon!

8/10 Good

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities
The location of this hotel is excellent! The pool and breakfast were perfect. The front desk staff were friendly, talkative, and funny. Parking was super easy and close to any room you’re assigned. The room was in a bit rougher condition, with the lock for the balcony door barely attached which left the door partially open. There were not enough towels in the room. There was a small amount of peeling paint, damage, and mould. Nothing that was a big deal though. We were only there for one night before our cruise, so none of this was a big deal.
Stayed 1 night in Apr 2024
Response from Rena on Apr 29, 2024
Thank you for your detailed review! We're thrilled to hear that you enjoyed our hotel's excellent location, perfect pool, and breakfast offerings. It's great to know that you found our front desk staff friendly, talkative, and funny, and that parking was convenient for you. We apologize for the issues you experienced with the condition of the room, including the balcony door lock, towel availability, and minor maintenance issues. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We're glad to hear that these issues did not significantly impact your stay, and we hope to have the opportunity to welcome you back for a more seamless experience in the future, perhaps before your next cruise!