Deluxe Room, 1 Queen Bed, Non-Smoking, Kitchenette | Pillowtop beds, individually furnished, desk, laptop workspace

Reviews of Suburban Studios

2 out of 5
Suburban Studios
1993 Reidville Rd, Spartanburg, SC

Reviews

5.6
Rating 10 - Excellent. 4 out of 34 reviews" "
Rating 8 - Good. 9 out of 34 reviews" "
Rating 6 - Okay. 5 out of 34 reviews" "
Rating 4 - Poor. 6 out of 34 reviews" "
Rating 2 - Terrible. 10 out of 34 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Tammy!We're delighted to hear that you had a good stay with us! Your positive feedback means a lot to us. We're always striving to provide our guests with the best possible experience, and it's great to know that we're on the right track. If there's anything specific you enjoyed about your time with us, or any suggestions you have for how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience!

6/10 Okay

Annie

Disliked: Cleanliness, property conditions & facilities, room comfort
Not to satisfied
The room wasn’t clean and the place was very loud and a lot of fussing next door couldn’t get no rest and the price was crazy high. Blood in bathroom and on walls
Stayed 7 nights in Dec 2023
Response from Guest Relations Management on Dec 26, 2023
Dear Annie,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It is disheartening to learn that the cleanliness of your room did not meet our standards, and we deeply regret any disturbance caused by the noise from neighboring guests. Please know that we take such concerns seriously, and we have already taken steps to address and rectify these issues to ensure a more comfortable and pleasant experience for our guests in the future. Your input is invaluable, and we appreciate your honesty. We understand the importance of a restful stay, and we hope to have the opportunity to welcome you back for a more positive experience.

6/10 Okay

Arly

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Like that there was privacy but the cleanliness was a concern
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Nov 8, 2023
Hi Arly,Thank you for sharing your thoughts with us! We're genuinely pleased to know that you appreciated the privacy we offer. Your comfort and satisfaction are of the utmost importance to us. While we're thrilled that you enjoyed the privacy aspect, we're also taking your feedback about cleanliness to heart. Rest assured, we are committed to providing a spotless and welcoming environment for all our guests. We take your comments seriously and will redouble our efforts to ensure every corner of our hotel shines. Your insights help us improve, and we can't wait to welcome you back to a cleaner and even more enjoyable stay in the future!

4/10 Poor

Dawn

Traveled with family
Disliked: Cleanliness
Dead roaches all of the floor and stained sheets.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 29, 2023
Thank you for your input, Dawn. We appreciate you taking the time to provide feedback on your recent stay at our hotel. I'd like you to know that we respond quickly to pest alerts with expert extermination services and treat them on a regular basis to deter pests. We respond to all pest-related claims quickly and professionally. Thank you once more for taking the time to share your experience and draw our attention to this issue.

8/10 Good

Amie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Nov 2020
Response from Manager on Dec 4, 2020
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Paul

Stayed 2 nights in Sep 2020
Response from Manager on Oct 13, 2020
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Manager on Aug 7, 2020
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

6/10 Okay

Joshua

Liked: Property conditions & facilities, room comfort
My stay was ok I was charged twice for the room and am still waiting on my refund ..the rooms were clean ..need better pillows tho
Stayed 1 night in May 2020
Response from GM Lashon on May 5, 2020
We are so sorry for that but your Refund should be back 5 to 7 business days depending on your bank and i will look into the pillows Thanks again for your stay with us

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the road again
Traveling in a pandemic? Well you gotta eat.
Stayed 1 night in Apr 2020
Response from Manager on Apr 21, 2020
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Not bad.
Not a bad hotel, mistook the name for a different one but wasn’t too upset upon arrival. Friendly staff, did however find personal items left from a previous customer.
Stayed 1 night in Mar 2020
Response from Manager on Apr 21, 2020
We can't thank you enough for sharing your feedback with regards to our staff. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Sara, Wellford sc

Liked: Staff & service, amenities, property conditions & facilities
Nice property oh, Lots of city noise other than that no problems
Stayed 3 nights in Mar 2020
Response from GM Lashon on Apr 3, 2020
Thanks so much

2/10 Terrible

Ci

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is in bad condition, rooms are smelly and very dusty. Smelled like cigarettes sheets were stained.
Stayed 1 night in Mar 2020
Response from Lashon GM on Mar 17, 2020
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Kimberley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Lashon GM on Mar 10, 2020
Please come stay with us again Thanks

6/10 Okay

Sarah

Stayed 1 night in Feb 2020
Response from Guest Relations Management on Nov 6, 2023
Dear Sarah,We appreciate you taking the time to provide feedback on your recent stay at our hotel, even though you rated us a 6 out of 10. We're truly sorry to hear that your experience did not meet your expectations, and we would have liked to know more about the specific issues you encountered during your stay so that we could address them and make necessary improvements. Your comfort and satisfaction are of the utmost importance to us, and we hope you consider giving us another chance in the future. Your feedback helps us to serve our guests better, and we'd love the opportunity to make your next stay more enjoyable.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedsheets and towels were dirty (staff gave me a hard time about switching them out because they would have to wash the sheets (didn’t have extra), the rooms are non-smoking, yet the first room I was checked into smelled like an ashtray. The room I ended up with was dirty (microwave, floor, mysterious yellow crusted liquid on the back of the bathroom door!?!?) and I could smell weed walking by the rooms next to the front office. BTW, this is a MOTEL meaning the doors open up to the street, not a Hotel (opens up to an indoor hallway) which is safer if you’re a single female on travel.
Stayed 1 night in Jan 2020
Response from GM Lashon on Jan 27, 2020
Sorry you didn't enjoy your stay i will be looking into what happen to you why you where here. This is a Extended Stay Hotel meaning people stay here weeks at a time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from GM Lashon on Jan 27, 2020
Thanks Please come See Us Again!

4/10 Poor

DeWitt

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
Extremely noisy hotel. No amenities. Felt like a prison. Floors so dirty my feet were black with dirt. Had to wear shoes in room to keep Fetto and socks from being spoiled. Never again.
Stayed 1 night in Dec 2019
Response from GM Lashon on Jan 27, 2020
We are sorry to hear for you had a bad experience staying with us. I will looking into the issues you had Thanks

4/10 Poor

Chaunise

Traveled with family
Disliked: Cleanliness, room comfort
Bring Your Own Towels
Very Dirty. From Sheets To Towels To The Tub.
Stayed 1 night in Dec 2019
Response from GM Lashon on Jan 27, 2020
We are sorry to hear for you had a bad experience staying with us. I will looking into the issues you had Thanks

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Lashon GM on Dec 4, 2019
Thanks for your Feedback Hope to see you again Real soon!

6/10 Okay

Unknown

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed a week housekeeping never came by to bring fresh towels and never came by to pull the trash.
Stayed 3 nights in Nov 2019
Response from Lashon GM on Dec 3, 2019
Sorry for the misunderstanding we're a Extended Stay Hotel and All our guest get service once a week. So if you only stayed a week them that why no one came to clean your room Every Tuesday Everyone that has been here for a Week get there Room Clean. If you would like fresh Towels before then you have to bring them to Front and They will Exchange them for you. Sorry again for the Misunderstanding

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Chris on Nov 23, 2019
Thanks for staying with us! Any feedback you can offer would be greatly appreciated!

2/10 Terrible

Tabitha

Stayed 1 night in Nov 2019
Response from Lashon on Apr 3, 2020
Thanks

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019
Response from C on Nov 12, 2019
Thanks for staying with us! We hope you enjoyed your stay!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody here.... Can't check in...I want my money back asap
Stayed 1 night in Nov 2019
Response from Chris on Nov 20, 2019
Our front desk agents have desk chairs that sit lower than the counter top...so I do apologize if they were "hidden" in a way. They are also responsible for other duties depending on the shifts they are working.

2/10 Terrible

nicole

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe and sketchy
Horrible ! No plug in the bathroom to plug anything in. Seems shady area we had people next us fighting one night for hours and whole place smells like pot. Did not feel safe left early
Stayed 3 nights in Oct 2019
Response from GM Lashon on Oct 23, 2019
Sorry you didn't feel Safe I assure you was safe. The Spartanburg Sheriff offices ride throw hotel every 2 to 3 hours a night for the safety of the staff and guest here at the hotel.

2/10 Terrible

Verified traveler

Stayed 2 nights in Sep 2019
Response from C on Oct 29, 2019
Tell us about your stay. Your feedback will help us improve!

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019
Response from C on Oct 29, 2019
Tell us about your stay. Your feedback will help us improve!

4/10 Poor

holly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
The place was. Very dirty. And the customer service was very slow.
Stayed 1 night in Sep 2019
Response from C on Oct 29, 2019
Tell us about your stay. Your feedback will help us improve!

2/10 Terrible

Juan

Stayed 3 nights in Sep 2019

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from C on Oct 29, 2019
Thanks for staying with us! We hope you enjoyed your visit and would love any feedback about your stay.

4/10 Poor

Verified traveler

Stayed 2 nights in Aug 2019
Response from C on Oct 29, 2019
Tell us about your stay. Your feedback will help us improve!

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
This place was horrible. The first room they gave us smelled like a grandmas house mixed with cigarettes. We went and told the front desk and they moved us to another room. That one just had the old smell. You can smell it in the towels when you wipe and in everything. Later we asked them to clean our room and she said okay they will come tomorrow since it was late at night. Nobody showed up the next day. Apparently they only clean your room once a week and if you need light touch ups like, changing your towels, that will be for an extra cost. Then I had a bug drop down right in front of my face to the floor while I was standing in the bathroom. They also kept declining all of our cards at the front desk, then after entering the card manually it went through. The funny thing is all the cards we slid are now showing pending. Hopefully they won’t charge us four times for our three day stay. I would rather pay the extra couple dollars for a nicer place then stay here!
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveler

Liked: Staff & service
They did a lot of good work around the buildings fresh painting and decorating the entrance.
Stayed 3 nights in Aug 2019