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Room was perfect!! Totally soundproof as well considering my three year old isn’t exactly quiet lol. Would definitely stay here again.! Front desk staff was wonderful, super nice, and great attitudes!
Went for WWE event and the staff here was great. Very nice. Hallways were clean and the dinning options literally are in the parking lot. Great place to stay!
This was our third stay at this location and we’ve had an A experience each time.
Brandie
Stayed 1 night in Mar 2024
6/10 Okay
Ricardo
Mar 3, 2024
Ricardo
Stayed 1 night in Mar 2024
10/10 Excellent
Fredicia
Mar 3, 2024
Liked: Cleanliness, staff & service
It was not set up for in room meals or lighting for makeup and dressing. The full length mirror was ill placed. The coffee maker was too big for the service area and had to be pulled almost off counter to set up and use. Just expected more suitability for long term stay. Otherwise was great
Customer service was top tier. Clerk stated that they dont normally rent to locals due problems in the past. But took care of me and my family due to extreme temperature that caused my family to have no heat and no water due to busted pipes. My family and I were so thankful.
Room was clean and comfortable. Great location for the work assignment I had in Springfield. Surprised that I had to pay for breakfast. The last Candlewood had complimentary breakfast, but I still really enjoyed the stay.
Staff was friendly and helpful.
Our room was clean, spacious, and comfortable. The whole place was well-cared for and looked current.
It was a very good experience.
Prepaid pet friendly as i have several times before. Check in was fine, asked for card incase theres any incidentals as usual (which there were not). The next morning noticed I had a $75 change to my credit card. Mentioned it at check out, thinking i would be told it was just a hold and would be credited back, but the guy said it was the 1 night pet fee....which would have brought my total to $175 for one night which is ridiculous, especially since they dont even have a breakfast included. He asked " didn't they tell you about the pet fee and charging your card when you checked in" I said no, I would have never paid that much to stay at this very average location. He just said oh, ill have to talk to them about that. Illegally charging my credit card without permission, and that's all i got. Will not be staying at an IHG property again
The beds and pillows were so comfortable!! I have a very hard time sleeping in hotels normally, but not at your hotel! Staff was friendly we had a great stay thank you! Will be using Candlewood again in the future
Traveled with family and small children, Traveled with group, Traveled with family
Oct 22, 2023
I booked this room 6 days in advance and i waited 30 mins just to hear that i cant get the room i resevered becasue i am a local. They should tell people that. The lady at the front desk says i dodnt enter my address. That is false i have had expedia for years. I finally 2nated to get back to using it and this happens. I was hurt and discouraged, that was my daughters birthday party room. I have never experienced this and i am highly disappointed.
The room was directly across from the elevator, the sound proofing is so terrible I was wok up at 1am, 2am,4am5am, 5:30, 6am, 6:30,7am and so on, every time someone had a conversation while waiting for the elevator it was so clear I couldn’t hear there entire conversation
I had a terrible nights sleep
Room was great, functional. On site food is always a plus (which you don’t have) but kitchen-equipped room off-sets that. Fitness room pretty good. Laundry facilities great. Room keys a disaster. At least 1-2 trips daily to get room keys reset. I carried two at all times because one was often dysfunctional.
My husband is in a wheelchair. Everything was perfect, the width of the doorways, the roll in shower, the size of the room. We were impressed also with the size of the kitchinette, the refrigerator and was surprised by the stove top, dishwasher, silverware and pots and pans. We literally had everything we needed and more. We could not have been more pleased