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Reviews of Fairfield Inn & Suites by Marriott Springfield North

2.5 out of 5
Fairfield Inn & Suites by Marriott Springfield North
2455 N Glenstone Ave, Springfield, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 436 out of 606 reviews" "
Rating 8 - Good. 123 out of 606 reviews" "
Rating 6 - Okay. 27 out of 606 reviews" "
Rating 4 - Poor. 13 out of 606 reviews" "
Rating 2 - Terrible. 7 out of 606 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again. The staff is knowledgeable and friendly. There are many restaurants nearby. The small pool was nice (didn’t have an unpleasant chlorine smell). The breakfast had good options….waffles!
Stayed 2 nights in May 2024
Response from Joanna Sexton on May 7, 2024
Jan, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. I am glad to see you enjoyed all our amenities while staying with us and enjoyed our waffle station!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jerry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and new. Great breakfast!
Stayed 1 night in May 2024
Response from Joanna Sexton on May 6, 2024
Jerry, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. I am glad to see you enjoyed our breakfast as well! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Joanna Sexton on May 6, 2024
Jan, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re here for just one night but the staff was friendly and helpful and the room is lovely.
Stayed 1 night in Apr 2024
Response from Joanna Sexton on Apr 19, 2024
Judy,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joanna Sexton on Apr 16, 2024
Sammy, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice room and lobby
Stayed 1 night in Apr 2024
Response from Joanna Sexton on Apr 16, 2024
Angie, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ken

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Joanna Sexton on Apr 12, 2024
Dear Ken,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joanna Sexton on Apr 1, 2024
Dear Jessica, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Todd

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. The hotel is very clean, like brand new!
Stayed 1 night in Mar 2024
Response from Joanna Sexton on Mar 28, 2024
Todd, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Angelina

Liked: Amenities, property conditions & facilities
The front desk was very friendly and the room was comfy and clean! Would stay here again!
Stayed 1 night in Mar 2024
Response from Joanna Sexton on Mar 25, 2024
Angelina, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Thank you for all the kind words and praises! I am glad to see our hotel and team created such a memorable experience for you.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jamie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing. And the rooms were clean and nice.
Stayed 1 night in Mar 2024
Response from Joanna Sexton on Mar 25, 2024
Jamie, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Thank you for all the kind words and praises! I am glad to see our hotel and team created such a memorable experience for you.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this property, the smart TVs were amazing, excellent WiFi. Breakfast was good. The pool was small and I wish they had a hot tub. Staff was excellent.
Stayed 1 night in Mar 2024
Response from Joanna Sexton on Mar 25, 2024
Anna,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Thank you for all the kind words and praises! I am glad to see our hotel and team created such a memorable experience for you.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kassady

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk let me pick my floor.
Stayed 1 night in Mar 2024
Response from Joanna Sexton on Mar 11, 2024
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am glad to see you had a wonderful time and we were able to let you choose your floor. We hope to welcome you back the next time you are in the area!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and amenities were above and beyond in comparison to what was listed online.....
Stayed 2 nights in Jan 2024
Response from Joanna Sexton on Jan 29, 2024
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am so happy to hear we exceed your expectations and that you had a wonderful stay! We hope to welcome you back the next time you are in the area.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, efficient staff
Stayed 1 night in Jan 2024
Response from Joanna Sexton on Jan 29, 2024
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am happy to see you had a wonderful time! We hope to welcome you back the next time you are in the area.

8/10 Good

Shawna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checking is was super easy knew they would need a card on file even though paid in full online but was not aware it would charge another $20. Staff was super nice! Got to the room and it was nice and clean until we pulled out the couch bed! Looked almost like previous guest let kids on it with shoes and there was mud and dirt all over the mattress topper! Tried calling the front desk 3 times and got busy tone. Sent my son down to talk to someone and they sent housekeeping up right away and she changed the mattress topper and even made the bed for us! Very nice lady and she was very apologetic! Got settle went to the pool which was rather small. 6 kids were in there and it seemed like a lot! Left after about 45 mins. Loved that everything was so close! Came back and went back to the pool around 9:15 had it all to ourselves. Two kids much better. Other guest had left trash all over the one table and towels all over the floor and there were no more towels to dry off with. Check out isn’t until 12 PM but we will be out by 7 AM so won’t be able to review breakfast but hopefully check out is smooth as well!
Stayed 1 night in Jan 2024
Response from Joanna Sexton on Jan 29, 2024
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! The 20 is just an incidental hold, while the room is paid for in full before your arrival, we do require a personal card to cover the incidentals. I apologize if this was not explained properly during your stay. I am sorry to hear the issues with the mattress topper, I am glad it was resolved quickly! The pool is on the smaller side here, but I am glad you all were able to get time to yourselves in there. It is quite a popular amenity, finding it empty is rare! I am happy to see, that overall, you and your family had a great stay. We hope to welcome you back the next time you are in the area.

10/10 Excellent

Jae

Stayed 3 nights in Jan 2024
Response from Joanna Sexton on Jan 29, 2024
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am glad to see you had a wonderful stay! We hope to welcome you back the next time you are in the area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I SO APPRECIATE the hotel’s attempt to be environmentally aware in the rooms. They could do a bit better with the breakfast (eliminate the individual creamers!) but they are starting. Blake, front desk receptionist, was super nice!
Stayed 1 night in Jan 2024
Response from Joanna Sexton on Jan 29, 2024
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! Thank you for recognizing our environmentally efforts, we are trying! We are working to transition to pump creamers next as well! I will pass along your kind words and praises to Blake, we are very lucky to have him! We hope to welcome you back the next time you are in the area.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Joanna Sexton on Jan 29, 2024
Thank you for taking the time to tell us about your recent stay. I am happy to see you had a wonderful time! We hope to welcome you back the next time you are in area.

10/10 Excellent

Tamara, Lees Summit

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joanna Sexton on Jan 29, 2024
Thank you for taking the time to tell us about your recent stay. I am glad to see you had a wonderful time! We hope to welcome you back the next time you are in the area.

10/10 Excellent

Naiara, Beloit

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Joanna Sexton on Jan 29, 2024
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am glad to see you had a wonderful visit! We hope to welcome you back the next time you are in the area.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joanna Sexton on Jan 29, 2024
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am glad to see you had a wonderful visit! We hope to welcome you back the next time you are in the area.

10/10 Excellent

Monica

Stayed 1 night in Dec 2023
Response from Joanna Sexton on Jan 29, 2024
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am glad to see you had a pleasant visit with us. We hope to welcome you back the next time you are in the area.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff super attentive and sparkling clean.
Stayed 1 night in Dec 2023
Response from Joanna Sexton on Jan 29, 2024
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am glad to see you had a wonderful visit! We hope to welcome you back the next time you are in the area.

10/10 Excellent

Gilberto

Stayed 1 night in Nov 2023
Response from Joanna Sexton on Dec 6, 2023
Thank you for taking the time to tell us about your most recent stay, we sincerely appreciate your feedback! I am happy to see you had a wonderful time during you stay and we hope to welcome you back the next time you are in the area!

8/10 Good

Cuauhtemoc

Traveled with partner
Liked: Cleanliness, staff & service
To close to Main Street to much tragic and noise. Very busy area
Stayed 1 night in Nov 2023
Response from Joanna Sexton on Dec 6, 2023
Thank you for taking the time to tell us about your most recent stay, we sincerely appreciate your feedback! I am happy to see that, overall, you enjoyed your time during you stay. We are on a busier road as we are close to the interstate, unfortunately this does come with some street noise. I do hope you choose to stay with us again in the future.

6/10 Okay

Bonnie, Huntington Beach

Disliked: Staff & service, property conditions & facilities
The shower gel container was empty and the tv in the room could not get the Sunday night football game.
Stayed 1 night in Nov 2023
Response from Joanna Sexton on Dec 6, 2023
Thank you for taking the time to tell us about your most recent stay, we sincerely appreciate your feedback! I am sorry to see your stay did not exceed your expectations. I will address these issues with my engineering team and housekeeping team to ensure these issues are corrected. Thank you for bringing this to our attention. I do hope you consider staying with us again in the future.

8/10 Good

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was supposed to be handicap accessible, but the bed was too high for my wife to get in it. They changed us to a suite but the mattress on the sofa was so thin it was uncomfortable. When we returned on Monday night they gave us a suite. My wife slept on the sofa but it was too soft and she had a hard time getting out of it,
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joanna Sexton on Nov 14, 2023
Thank you so much for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am happy to see you had a wonderful stay! We hope to welcome you back the next time you are in the area.

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joanna Sexton on Nov 14, 2023
Thank you so much for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am happy to see you had a wonderful stay! We hope to welcome you back the next time you are in the area.

10/10 Excellent

Duane

Stayed 2 nights in Nov 2023
Response from Joanna Sexton on Dec 6, 2023
Thank you for taking the time to tell us about your most recent stay, we sincerely appreciate your feedback! I am happy to see you had a wonderful time during you stay and we hope to welcome you back the next time you are in the area!

10/10 Excellent

Christeen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very clea.
Stayed 1 night in Nov 2023
Response from Joanna Sexton on Nov 7, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am happy to see you had a wonderful time! We hope to welcome you back the next time you are in the area.

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean.
Stayed 1 night in Nov 2023
Response from Joanna Sexton on Nov 6, 2023
Thank you so much for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am glad to hear you had a wonderful stay! We hope to welcome you back the next time you are in the area.

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, clear rooms and pool. Very friendly and nice employees. Allowed us to check in earlier , which was amazing with little kids after 10hr drive
Stayed 1 night in Oct 2023
Response from Joanna Sexton on Nov 6, 2023
Thank you so much for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am happy to hear you and your family had such a wonderful stay! We hope to welcome you back the next time you are in the area.

10/10 Excellent

Kerwin

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay
Stayed 1 night in Oct 2023
Response from Joanna Sexton on Oct 16, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am happy to see you had a wonderful time! We hope to welcome you back the next time you are in the area.

10/10 Excellent

Christopher, Raymore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2023
Response from Joanna Sexton on Oct 9, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am happy to see you had a wonderful stay! We hope to welcome you back the next time you are in the area.

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
Horrible Housekeeping Service
We stayed at this hotel for 4 nights recently, terrible housekeeping or should I say non existent. After requesting Housekeeping 3 times which all 3 times I was asked if I had declined housekeeping at check in...which I answered NO! WE had to go to the front desk 2 times to ask for clean towels and toilet paper and also emptied our own trash for the 4 days. The housekeeping staff obviously does not want to do their jobs, I actually flagged two different housekeepers in the hallway (one right outside my room) to please clean our room, I was told "That's not my assignment or room to clean" and the other "Sure" came back each time NOTHING!! They did give me 1 nights credit AFTER I complained at checkout. Unacceptable and expect better from Marriott! They have no problem charging high rates, the least they could do is actually do their jobs!!
Stayed 9 nights in Sep 2023
Response from Joanna Sexton on Oct 4, 2023
Thank you for taking the time to tell us about your recent stay. I very sorry to hear we did not meet your expectations and I am very sorry to hear of the difficulties you experienced while staying with us. This is not the service we pride ourselves in providing. I have already addressed these issues with my teams in order to prevent these mistakes being made again.

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is newly updated and clean. Breakfast was limited and not the best. Our sink and shower were slow to drain.
Stayed 1 night in Sep 2023
Response from Joanna Sexton on Sep 26, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! Our breakfast is a little limited as we have to follow Marriott's standards. I am sorry about the slow drains, I will make sure our engineering team has this fixed. Thank you for brining this to our attention! We hope to welcome you back the next time you are in the area!

10/10 Excellent

Melody

Stayed 1 night in Sep 2023
Response from Joanna Sexton on Sep 12, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback!

10/10 Excellent

James Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Sep 2023
Response from Joanna Sexton on Sep 12, 2023
Thank you for taking the time to tell us about your recent stay. I am glad we could offer a quiet place for you! We hope to welcome you back the next time you are in the area.

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the staff, they were great. I liked that it was convenient to the fairgrounds. What I didnt like about our room was the lack of curtains, no black out curtains in our room just sheer curtains so we had bright lights shining into our room all night. I will stay here again due to that reason. The air-conditioning worked magnificent.
Stayed 1 night in Sep 2023
Response from Joanna Sexton on Sep 12, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! All of our rooms do have black out curtains, I will look into this as it should have had the same curtains. I am happy to see the rest of your stay was wonderful!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Joanna Sexton on Sep 12, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback!

10/10 Excellent

Jamie L.

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility
Stayed 1 night in Aug 2023
Response from Joanna Sexton on Sep 15, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback!

10/10 Excellent

Christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay loved the location!
Response from Joanna Sexton on Sep 15, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Aug 2023
Response from Joanna Sexton on Sep 15, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback!

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joanna Sexton on Sep 15, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback!

10/10 Excellent

Brandon

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Joanna Sexton on Sep 15, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback!

8/10 Good

Marcus

Stayed 1 night in Aug 2023
Response from Joanna Sexton on Sep 15, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback!

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice size and clean. The breakfast was very good as well.
Stayed 1 night in Aug 2023
Response from Joanna Sexton on Sep 15, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback!

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls Trip
Very nice stay!
Stayed 1 night in Aug 2023
Response from Joanna Sexton on Sep 15, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback!