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Reviews of Northfield Inn, Suites & Conference Center

2.5 out of 5
Northfield Inn, Suites & Conference Center
3280 Northfield Dr, Springfield, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 1003 reviews" "
Rating 8 - Good. 196 out of 1003 reviews" "
Rating 6 - Okay. 58 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jack

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2024

8/10 Good

Kay

Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great
Stayed 1 night in May 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tammie

Liked: Staff & service, property conditions & facilities
Everyone was very pleasant and helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

TANISHA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Front desk was great. Thank you!
Stayed 1 night in Apr 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SARAH on Apr 29, 2024
Thank you for the review.

10/10 Excellent

Charles, Hutchinson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and an excellent price.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 26, 2024
Thank you for the perfect review. We appreciate the kind comments.

8/10 Good

Margaret, North Chelmsford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. It was the cleanest hotel I have been in in years, especially the breakfast area, which had plenty of choices. I made sure to compliment the staff. The staff was wonderful, each shift, directing me to dining, loaning me a file folder I had forgotten, and being pleasant etc. I wasn't sure what to expect with an independent, not a known national brand but I would stay here again!
Stayed 2 nights in Apr 2024
Response from Sarah on Apr 28, 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us

10/10 Excellent

Michelle

Traveled with partner
Friendly staff
Stayed 1 night in Apr 2024
Response from Sarah on Apr 26, 2024
Thank you for providing feedback on your recent experience at Northfield Inn. We appreciate the kind comments about our staff. We look forward to welcoming you back again soon.

4/10 Poor

Robert L Griffing

Traveled with group
When we checked in at 4pm, not all of our rooms were ready. Our room when we came up to the door, was opened already.
Stayed 1 night in Apr 2024
Response from SARAH on Apr 26, 2024
We’re so sorry to hear about the long wait time that you experienced. Our goal is to provide fast andefficient service, but sometimes it takes longer than expected. Unfortunately, we had staffing issues that day. We worked as a team to get guests checked in as soon as humanly possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Michelle

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great room, friendly staff
Stayed 1 night in Apr 2024
Response from Sarah on Apr 26, 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

6/10 Okay

Jessica

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had four 8 year olds with me We checked in at about 1 and swam from 2-5. We went back to the room for the night and at 630 the toilet was clogged. I called the front desk and asked for assitance. They dropped off a plunger and noone followed up Needless to say. We did not have a toilet to use the whole night. They had to pee in th the bathtub I approached the front desk the next morning and I got a I am sorry for any inconvenince.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 19, 2024
Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of our front desk team and that you found our service to be below your standards. This has been communicated to the concerned staff.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for an overnight in Springfield. Clean, breakfast was good, staff was friendly.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 19, 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 Terrible

Michael, Lake Zurich

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service
Stayed 1 night in Apr 2024
Response from Sarah on Apr 19, 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff.

10/10 Excellent

Carolyn

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and comfortable. Breakfast was good. Staff at desk both night and day were very nice. This was our second stay.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 28, 2024
Thank you and welcome back! We appreciate the perfect rating and the kind comments.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from SARAH on Apr 28, 2024
Thank you for taking the time to review your stay and the 5-star review!

10/10 Excellent

Kisha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff all around
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely friendly. Very good restaurant attached as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe.
Stayed 1 night in Apr 2024

10/10 Excellent

Lance

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing atmosphere and a quiet nights sleep
Stayed 1 night in Apr 2024

6/10 Okay

John

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The cost is reasonable for the this property because you get what you pay for. Thin walls, worn finishes, low cost furniture. Location is poor, but close to the freeway.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 12, 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Springfield.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the breakfast was good
Stayed 1 night in Apr 2024
Response from Sarah on Apr 12, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's a boost for us every time we hear positive reviews such as this.

10/10 Excellent

Charlie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in Mar 2024
Response from Sarah on Apr 12, 2024
Dear Happy Guest. Thank you for giving us a perfect rating! I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. The food was good.
Stayed 2 nights in Apr 2024
Response from Sarah on Apr 12, 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay overnight during travel.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 29, 2024
Thank you for taking the time to review your stay.

10/10 Excellent

Vickie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area , great staff, and clean .
Stayed 1 night in Apr 2024
Response from Sarah on Apr 29, 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

6/10 Okay

Thomas

Traveled with partner
Liked: Staff & service
Dated property
Stayed 2 nights in Apr 2024
Response from Sarah on Apr 12, 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Springfield.

10/10 Excellent

Helen, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Long hallway, one elevator.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 29, 2024
I am glad to hear that you enjoyed your stay with us and we hope to welcome you back to the hotel soon.

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Breakfast was nice.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 29, 2024
Thank you for the kind comments

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on Apr 29, 2024
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

10/10 Excellent

Abby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was an option to request and infant bed my baby slept good and I got to sleep by myself 😂
Stayed 1 night in Mar 2024
Response from Sarah on Apr 29, 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price but very unfortunate how noisy it is. We did not sleep at all.
Stayed 1 night in Apr 2024
Response from SARAH on Apr 28, 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to hear that the hotel was too noisy to get a good night's sleep. We do hope you give us another chance to make it up to you. Take care.

10/10 Excellent

vasanth kumar

Traveled with family and small children
Liked: Amenities
Clean hotel, well kept rooms and a thumbs-up to their hospitality. Closer to eateries, stop by star 66 cafe
Stayed 1 night in Mar 2024
Response from Sarah on Apr 19, 2024
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Brian D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and was able to get in the room before check in, 2 thumbs up!
Stayed 1 night in Apr 2024
Response from Sarah on Apr 3, 2024
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Comfortable, able to upgrade our room at the last minute. Check in & out very easy. Breakfast was good! Highly recommend this place!
Stayed 1 night in Apr 2024
Response from Sarah on Apr 3, 2024
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Great breakfast. Lots of room. Friendly staff. Great place to stay with families. We didn't have time to use the pool, but it looked great!
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Dear Traveler. Thank you for your review and for choosing our hotel.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth and easy. Room clean and ready for us.
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Ericka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Clean and staff was very friendly.
Stayed 2 nights in Mar 2024
Response from Sarah on Apr 3, 2024
Thank you for the perfect rating

10/10 Excellent

Jennifer, JOLIET

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Our room was recently renovated and everything seemed brand new. The entire building was very clean. It was quiet at night. The included breakfast was fresh, hot and a lot of choices. The pool area and pool was very clean. The staff was polite and friendly.
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel.

10/10 Excellent

Mark

Business traveler
Liked: Property conditions & facilities
First time at this hotel and I wasn’t disappointed. Friendly staff, clean throughout the hotel and comfortable rooms. Refreshing place to spend the night while traveling through Illinois.
Stayed 1 night in Mar 2024
Response from Sarah on Mar 28, 2024
Wow! Thank you for the perfect rating. We work hard to provide top-tier hospitality and a clean environment, and we are delighted that you noticed. We hope if you are traveling through Illinois in the future that you will stay with us again. Take care.

6/10 Okay

Amanda

Stayed 1 night in Mar 2024
Response from SARAH on Apr 3, 2024
Thank you the review

4/10 Poor

Shannon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was broken chips and dirty cup on the floor. Wrapper on desk and hair on the bed. Black stuff on one towel. Very noisy. Would not go back.
Stayed 1 night in Mar 2024
Response from Tony GM on Mar 25, 2024
I hope this note finds well. We have sent your feedback to the personnel concerned and I will personally follow up with this myself. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

8/10 Good

Megen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except we were at the end of the halll by the side entrance/exit. We heard the door slamming & people coming in & out all night. Sounded like they were coming into our room. Kept me up all night! Everything was pretty clean & staff was friendly.
Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a good rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. So sorry about the door situation, if you do return please let us know that you would like a room away from the door and we will do our best to accomodate. Hope to see you again soon. Take care!

8/10 Good

jason

Stayed 1 night in Mar 2024
Response from Sarah on Apr 29, 2024
Thank you for the review

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place. A little worn in the corners, but clean otherwise. The fan in my room kept me up for quite awhile until I figured 3how to turn it down.
Stayed 1 night in Mar 2024
Response from Sarah on Mar 20, 2024
Thank you for taking a moment to share your experience at Northfield Inn. Our team is so glad to hear that you enjoyed our cleanliness and overall experience. We look forward to seeing you again soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah on Mar 18, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Northfield Inn & Suites.

10/10 Excellent

Regina

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Clean greT service Sara in particilar very helpful logistically great
Stayed 3 nights in Mar 2024
Response from Sarah on Mar 18, 2024
With so many great places to choose from, it’s an honor that you decided to give us a try, and itsounds like we made a great first impression. I am so delighted to hear that I was able to be of service to you. We look forward to seeing you again soon.