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Excellent hotel with good staff. Noisy late into the night and early morning currently because of harbour contractor activity at the front of the hotel.
Excellent breakfast.
Verified traveler
Stayed 1 night in Jan 2024
Response from Heather Roberts, Duty Manager on Jan 20, 2024
Thank you for your lovely feedback, apologies for the noise from the working Harbour. We would love to welcome you back to the hotel again in the future.Kind Regards, Heather RobertsDuty Manager
Great location with a fantastics view of the harbour. Room was clean and spacious. Friendly and informative check in. We were given a free Gin and Tonic on arrival.
Breakfast was tasty and had a good variety
Alison
Stayed 2 nights in Jan 2024
Response from Heather Roberts, Duty Manager on Jan 20, 2024
Thank you for your lovely feedback, we would love to welcome you back to the hotel again in the future. Kind Regards, Heather RobertsDuty Manager
No food other than breakfast available for guests who were not on the Christmas package. We would not have booked if we had known. The down hill walk to town on dark winter nights for food should be avoided.
Christine
Stayed 1 night in Dec 2023
Response from Heather Roberts, Duty Manager on Jan 7, 2024
Thank you for your feedback. Apologies that upon booking you were not made aware of the dining options being unavailable. I can completely appreciate that this was disappointing to yourselves and I will ensure these comments are passed back to senior management.Kind Regards, Heather RobertsDuty Manager
Stunning hotel, amazing staff and service, been wanting to stay here for years and it didn't disappoint. The little extras made the stay even better. We also had dinner in the hotel restaurant and it was delicious. Will definitely be back again.
roger
Stayed 1 night in Dec 2023
Response from Heather Roberts, Duty Manager on Dec 5, 2023
Thank you for such lovely feedback, we're so glad you enjoyed your stay with us. We would love to welcome you back to the hotel again in the future. Kind Regards, Heather RobertsDuty Manager
Hotel is in a great location and overall a lovely hotel. Only downside was breakfast service appreciate it’s a busy service but manager in charge was more interested in telling people off constantly telling them she has a process to follow…took almost 1 hour to get our hot food because she is the only person allowed to seat people and also take orders….other than that fab hotel. Nice touch with g&t in your room
RAYMOND
Stayed 1 night in Nov 2023
Response from Martin on Nov 12, 2023
Good afternoon,Thank you for your feedback and I am sorry to hear you encountered some delays at breakfast. We certainly do have a system for breakfast that allows us to manage breakfast correctly and minimise delay times. Unfortunately there can be pinch points during breakfast that can cause longer waiting times than we would like so I am sorry this happened on this occasion. We hope to see you again soon.
Excellent location close to town, refurbished grand hotel with views over the estuary. Nice autumn getaway, room cosy up in the roof. Excellent breakfast. Lovely helpful staff.
Rachel
Stayed 2 nights in Nov 2023
Response from Martin on Nov 8, 2023
Thank you for this lovely review. We hope to see you again soon.
Excellent location, safe parking, clean with good facilities. Staff were friendly and welcoming. Only small issue was the WiFi not working but was quickly resolved after staff were told. And also the room was not quite ready for our arrival at 3.40pm. Check in was 3pm. However the overall stay was excellent. Will definitely book with them again.
Sonia
Stayed 1 night in Oct 2023
Response from Martin on Nov 8, 2023
Thank you for this positive review. We hope to welcome you back again soon.
8/10 Good
Nalini
Oct 6, 2023
Nalini
Stayed 4 nights in Oct 2023
Response from Heather Roberts, Duty Manager on Dec 14, 2023
Thank you for your lovely feedback, we would love to welcome you back to the hotel in the future. Kind Regards, Heather RobertsDuty Manager
The restaurant waiting staff were great and the room staff were prompt and did a good job too. Hotel may look a little severe from the outside but don’t judge a book by its cover. It’s lovely and we would stay again
Nicola
Stayed 2 nights in Oct 2023
Response from Heather Roberts, Duty Manager on Oct 9, 2023
Thank you for your wonderful feedback, we would love to welcome you back to the hotel again in the future.Kind Regards, Heather RobertsDuty Manager
We had a great stay in the Harbour Hotel, lovely interiors with fantastic views of the harbour from the room. The staff were extremely friendly as well. We’ll definitely be coming back
Matthew
Stayed 2 nights in Sep 2023
Response from Martin Lobb on Oct 21, 2023
Thank you very much for your kind feedback. We hope to see you again soon.