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Reviews of Napa River Inn

4 out of 5
Napa River Inn
500 Main St, Napa, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 762 out of 1001 reviews" "
Rating 8 - Good. 173 out of 1001 reviews" "
Rating 6 - Okay. 43 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Lori, San jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lori

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the heart of everything. Could walk to pretty much everything in Napa
Stayed 4 nights in Apr 2024

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and conveniently located.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Leigh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went on a girls trip to Napa Valley. This hotel was in the perfect spot for walking to local restaurants, shopping and tours. Hotel staff were very nice and helpful. I would highly recommend this hotel.
Stayed 4 nights in Apr 2024
Response from Kyli G on Apr 25, 2024
We are delighted to see that we were able to provide a great stay at the Inn. Our ideal location in downtown Napa is unbeatable! We look forward to your return and appreciate your feedback.Cheers!

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Apr 2024

10/10 Excellent

Francesco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in I inadvertently left my sunglasses on the check in counter. Would have been nice if clerk had been more alert and have let me know or inquired. But all good, next day wife went check-in counter and there they were. Other than that all good.
Stayed 3 nights in Apr 2024
Response from Kyli G on Apr 20, 2024
Thank you for your feedback. We apologize for not getting back to you sooner about your missing glasses. We enjoyed having you and look forward to your return.

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room with fireplace balcony and river view. We we given a coupon to leave on our door handle and a box of pastry brought to our door at the time we requested. Nice touch. My husband usually doesn’t eat sweets but each day he was delighted to discover what was in the box. Steps from Iron Chef Morimoto’s restaurants
Stayed 2 nights in Apr 2024
Response from Kyli G on Apr 19, 2024
Thank you for letting us know about your most recent experience with us. It looks like you truly enjoyed your self with us and the staff will be happy to hear they were able to facilitate that. Our freshly baked pastries are a great way to start a day in valley. Thank you and have a wonderful day!

10/10 Excellent

Rosa, Hayward

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay with no issues
Stayed 1 night in Apr 2024
Response from Amie Ridling on Apr 16, 2024
Hi Rosa,Thank you so much for your feedback, we appreciate it and look forward to your return to the Inn.Cheers!

8/10 Good

Monica

Liked: Amenities
Pastries and water were great
Stayed 1 night in Apr 2024
Response from Amie Ridling on Apr 16, 2024
Hi Monica,Thank you for letting us know about your stay. We are happy to see that you enjoyed your time with us. The freshly baked goodies from Sweetie Pie's are always a huge hit. We look forward to your next visit to the Napa Valley and thank you again for your feedback.Cheers!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location and stay!!
Stayed 1 night in Mar 2024
Response from Amie Ridling on Apr 16, 2024
Hi Donna,Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!

10/10 Excellent

Corbet

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 1 night in Apr 2024
Response from James on Apr 10, 2024
Hi Corbet, Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!

10/10 Excellent

Nicolas D

Stayed 1 night in Mar 2024

10/10 Excellent

Daniel, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Will stay here again
Stayed 3 nights in Apr 2024
Response from James on Apr 7, 2024
Hi Daniel,Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!James BasconFront Office Manager

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Great location. Friendly staff
Stayed 3 nights in Apr 2024
Response from James on Apr 6, 2024
Hi Lisa, We are so happy to hear that you truly enjoyed your time with us. Like you, we also appreciate the Napa River Inn and it's Beautiful location. Our service is really what sets us apart and our staff takes great pride in knowing they helped our guests with a great experience. Thank you and we look forward to your return. Cheers!

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable to restaurants and wine train, very clean, professional staff
Stayed 2 nights in Apr 2024
Response from James on Apr 5, 2024
Hi Ronald,Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!

10/10 Excellent

Mithilesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent from check in to check out
Stayed 2 nights in Mar 2024
Response from James on Apr 5, 2024
Hi Mithilesh,Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!

10/10 Excellent

F, West Bloomfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room with patio, plenty of food options, walk to town center
Stayed 2 nights in Apr 2024
Response from James on Apr 5, 2024
Hi Mr. Lambkin,Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!

10/10 Excellent

Babak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location, cleanness of facility, Staff friendliness, historical location, parking, I liked. We had two room One was really good size one was small specially when we put a roll in bed. Bathrooms in both room were not private enough.
Stayed 2 nights in Mar 2024
Response from James on Apr 4, 2024
Hi Babak, Thank you for letting us know about your recent stay. We are so happy to hear that you enjoyed your time with us. We do love our location and feel so lucky to be here. Our service is really what sets us apart and our staff takes great pride in knowing they helped our guests with a great experience. I see you stayed in our Embarcadero building; we also have the Plaza and Historic building on property. Some more options to look into. We enjoyed having you and look forward to your return. Cheers!

10/10 Excellent

myra

Traveled with partner, Traveled with pets
Our room was perfect for my husband, (our labradoodle), Odie, and myself. Clean, big and updated. The front desk staff was courteous and friendly. They had a welcome basket for our pup filled w/treats, blankets and water bowl. Just a lovely stay.
Stayed 1 night in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hi Myra,Thank you for the lovely review. We are so happy to hear that you, your husband and Odie enjoyed your time with us. We love meeting our guests furry family members. Our service is really what sets us apart and our staff takes great pride in knowing they helped our guests with a great experience. Thank you and we look forward to your return.Cheers!

10/10 Excellent

Mason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As old fashioned and vintage it looks, it’s very modern inside. The quality of the room, coffee, internet, complementary breakfast options, room service and of course great customer experience from the entire staff.
Stayed 2 nights in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hi Mason,Thank you for the lovely review. We are so happy to hear that you truly enjoyed your time with us. Our service is really what sets us apart and our staff takes great pride in knowing they helped our guests with a great experience. Thank you and we look forward to your return.Cheers!

10/10 Excellent

Camille

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a quaint lovely hotel in the heart of downtown Napa. The rooms are very nice, bed is comfortable. Water pressure out of the shower is a little low. Love the added touch of the Sweet Shoppe morning pastries. Only issue found was the early morning wake up call from the trucks in the morning. Loud noise at 6:30 am. Might not be so bad on the river side. But the side we were on, restaurant side not so good. Would consider this place again next year when we return.
Stayed 4 nights in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hi Camille,We are delighted to see that we were able to provide a great stay at the Inn. Our ideal location in downtown Napa is unbeatable, minus the fact that we have downtown noise. Yes, please try a river facing room. We look forward to your return and appreciate your feedback.Cheers!

10/10 Excellent

Jeannine, Poughkeepsie

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hi Jeanninie,Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hi Jon,Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!

10/10 Excellent

Melissa

Traveled with group
Location is prime! Walking distance to all major restaurants, tasting rooms, coffee houses and boutiques. Picturesque views along the river and lots of charm to be offered downtown. Staff extremely polite and helpful where it counts. Parking was plentiful and easy to find.
Stayed 2 nights in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hi Melissa,Thank you for letting us know about your recent stay. We are so happy to hear that you truly enjoyed your time with us. We do love our location and feel so lucky to be here. Our service is really what sets us apart and our staff takes great pride in knowing they helped our guests with a great experience. Thank you and we look forward to your return.Cheers!

6/10 Okay

annette

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hi Annette,Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from Amie Ridling on Apr 16, 2024
Hi Sarah,Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overpriced for 2 double beds, not 2 queen beds. We had 3 people in the room and it was a tight squeeze.
Stayed 2 nights in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hi Donna,Thank you for your feedback. I agree, double beds are so small for adults. I wish we had room for 2 queen beds. We enjoyed having you and look forward to your return. Cheers!

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hi Tyler,Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel right in the mix. Great location!
Stayed 1 night in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hi Alisha,We are delighted to see that we were able to provide a great stay at the Inn. Our ideal location in downtown Napa is unbeatable! We look forward to your return and appreciate your feedback.Cheers!

10/10 Excellent

Abbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. They let us check in early and printed my Spa gift card for me.
Stayed 1 night in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hi Abbie,Thank you for the lovely review. We are so happy to hear that you truly enjoyed your time with us. Our service is really what sets us apart and our staff takes great pride in knowing they helped our guests with a great experience. Thank you and we look forward to your return.Cheers!

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular stay.
Stayed 2 nights in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hi Ana,Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hi Marsha,Thank you for your review. We hope to have you return soon.Cheers!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute location. Furniture in the room is a little dated but very clean and comfy bed and linens. Although very old school, the A/C and heater worked perfectly. Nice amenities in the shower with good pressure.
Stayed 1 night in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hello Pamela,Thank you for your feedback. We are so glad you enjoyed your room and our amenities. Looking forward to your return.Cheers!

10/10 Excellent

Carmela, arleta

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 3 nights in Jan 2024
Response from Amie Ridling on Apr 3, 2024
Hello Carmela,Thank you for your feedback. We do love to have your furry family members visit us at the Inn.Looking forward to your return.Cheers!

10/10 Excellent

Stacy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had it all, without getting into a car!!!
Stayed 3 nights in Mar 2024
Response from Amie Ridling on Apr 3, 2024
Hello Stacy,Thank you for your feedback. We are so lucky to be in such a great, walk able location and are glad you enjoyed your stay.Looking forward to your return.Cheers!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with everything close by. Amazing staff at the hotel and the restaurants.
Stayed 3 nights in Feb 2024
Response from Amie Ridling on Apr 3, 2024
Hello Robert,Thank you for your feedback. We are so lucky to be in such a great location and are glad you enjoyed our staff, hotel and the many choices in restaurants.Looking forward to your return.Cheers!

10/10 Excellent

Virginia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older hotel, but well maintained and up to date. The rooms are spacious and comfortable. The staff is very helpful and friendly. The location is perfect. The river walk allows access to many restaurants and takes you to the Ox Bow market area with a very short walk. We observed river otters while we sat on a bench by the hotel. Great experience at The Napa River Inn.
Stayed 2 nights in Feb 2024
Response from Amie Ridling on Apr 3, 2024
Hello Virginia,Thank you for your fantastic review. We are so lucky to be in such a great location. The river otters aren't always here and I am so glad you were able to experience them. Looking forward to your return.Cheers!

10/10 Excellent

David, Bakersfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific property. Great location, above-average amenities, and world-class staff. 5/5
Stayed 5 nights in Feb 2024
Response from Amie Ridling on Apr 3, 2024
Hello David,Thank you for your feedback. We are so lucky to be in such a great location and are glad you enjoyed your stay. Our staff will be so excited to see your compliments.Looking forward to your return.Cheers!

10/10 Excellent

Angela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area of town. Clean rooms with friendly staff.
Stayed 3 nights in Feb 2024
Response from Amie Ridling on Apr 3, 2024
Hello Angela,Thank you for your feedback. We are so lucky to be in such a great location and are glad you enjoyed your room and our staff.Looking forward to your return.Cheers!

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Amie Ridling on Apr 3, 2024
Hi Christine,Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!

8/10 Good

Hiroshi

Stayed 1 night in Feb 2024
Response from Amie Ridling on Apr 3, 2024
Hi Hiroshi,Thank you for your feedback. We enjoyed having you and look forward to your return. Cheers!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the location of the hotel and the friendly helpful service of staff.
Stayed 2 nights in Feb 2024
Response from Amie Ridling on Feb 19, 2024
Hi James,Thank you for your review. We are glad you enjoyed your stay, our location and our staff. They truly are an asset. We look forward to your return.Cheers!

6/10 Okay

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint would be that the people in the room next to us blasted their music for hours in the night. We had to call and complain. Seems the walls are very thin.
Stayed 2 nights in Feb 2024
Response from Amie Ridling on Feb 19, 2024
Hi Donna,Thank you for your review. We are glad you enjoyed your stay, minus your noisy neighbors. I hope that calling the front desk took care of the matter. We look forward to your return.Cheers!

10/10 Excellent

Janis, BLACKBURN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room close to all facilities & restaurants
Stayed 2 nights in Feb 2024
Response from Amie Ridling on Feb 19, 2024
Hi Janis,Thank you for your review. We are glad you enjoyed your stay and look forward to your return.Cheers!

10/10 Excellent

tracy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable to main street where restaurants and bars were yet far enough that seemed quieter (except for morning garbage trucks). Love the courtyard landscaping and the small shops/cocktail bar and restaurants which added to the quaintness of the location. Free parking big plus.
Stayed 2 nights in Jan 2024
Response from Amie Ridling on Feb 19, 2024
Hi Tracy,Thank you for your review. We are glad you enjoyed your stay and our property. We are so lucky to have so many options right here on property. We look forward to your return.Cheers!

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Amie Ridling on Feb 19, 2024
Hi Stephen,Thank you for your review. We are glad you enjoyed your stay and look forward to your return.Cheers!

10/10 Excellent

Wan-Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amie Ridling on Feb 19, 2024
Hi Wan-Yu,Thank you for your review. We are glad you enjoyed your stay and look forward to your return.Cheers!