Staff is not helpful and discourteous, even over the phone. "Tough luck" attitude. Shuttle service from the airport was over an hour wait. The shuttles to other area hotels were no more than 15mins apart...in the rain. Who wears a tank top with tattoos from ears down the entire length of her arms and across her chest, at the front desk? I already knew that I was not going to be helped with my check in. Thank goodness my trip was handled better once I stepped out: the Uber was there quickly to bring me to a more accommodating hotel with above-and-beyond service from the front desk. I will NEVER consider this place to stay next time I have to come here. We have a large convention coming here in late July. This place will NOT be listed as recommended place to stay, and we will personally provide transportation to our domestic and international guests to the other hotels closer to the venue.