Owner/manager Ann(e) is outstanding. We were actually booked in another Orient Bay accommodation, which turned out to be full of problems. We were able to book alternative accommodation at Ann(e)'s Palm Court Hotel in Orient Bay. The facility is flawlessly run – from the room furnishings, the beds, the cleanliness, the pool, breakfast, and most importantly the owner/manager. We had to leave our prior [bad] accommodation at 11am, and even though normal check-in time at Palm Court is not until 4pm, Ann(e) graciously permitted us to check in at 11am. This allowed us to fully enjoy our transition day, and NOT have to throw away any of our perishable groceries. We go to St. Martin every year, and we will definitely be staying next year with the Palm Court Hotel in Orient Bay.