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Reviews of Fairfield Inn by Marriott Fort Leonard Wood St. Robert

2.5 out of 5
Fairfield Inn by Marriott Fort Leonard Wood St. Robert
131 St Robert Blvd, St. Robert, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 162 out of 270 reviews" "
Rating 8 - Good. 81 out of 270 reviews" "
Rating 6 - Okay. 15 out of 270 reviews" "
Rating 4 - Poor. 7 out of 270 reviews" "
Rating 2 - Terrible. 5 out of 270 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamahara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and employees were super nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to our place to visit. We had a small problem with the bathroom door
Stayed 1 night in Mar 2024

10/10 Excellent

Erica J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
Very happy and impressed with our stay. The room was terrific and the bed was very comfortable. Clean The staff was also above par and truly wanted to be helpful and enjoy our stay! We will be back soon!
Stayed 2 nights in Jan 2024

10/10 Excellent

Shayla

Business traveler
Liked: Cleanliness, amenities
Clean
Stayed 1 night in Nov 2023

6/10 Okay

Tennli

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

David

Stayed 1 night in Oct 2023

10/10 Excellent

Melissia

Traveled with family
Liked: Amenities
Very clean. Staff is friendly. Close walk to good food.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lori

Stayed 1 night in Sep 2023

10/10 Excellent

Xin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was great to stay there.
Stayed 1 night in Aug 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
My family of 4 stayed overnight as we passed through on a road trip. The hotel was perfect! Checked in at 10:15 pm after a long day of driving. Small lobby & breakfast area was updated and clean. Room was extremely clean and smelled fresh! Carpet, furniture, bathroom, etc were all updated. I usually never walk on hotel carpet without shoes, but I felt comfortable to do so here and my feet stayed clean. Bedding was clean with a comfy duvet. Bed was fairly firm, but not rock hard. 5 places to plug in chargers on night stand and desk. The bathroom was spotless! Instead of a tub/shower it was a walk in shower with glass sliding doors (I thought, how do they keep them so clean!) 4 bath towels, 3 hand towels and wash rags. Air conditioning worked well to keep the room nice and cool. We didn’t use the indoor pool, but it looked clean. Breakfast was good and had lots of options. See pics. Scrambled eggs, egg bites or quiche (?), sausage, oatmeal, make your own waffles, yogurt, fruit, bagels, muffins, english muffins, gluten free muffins & bagels, regular & chocolate milk, orange, apple, & cranberry juices, & coffee. There was an awesome assortment of toppings you could put on the oatmeal or yogurt. They had all the regular breakfast condiments plus Nutella, peanut butter, honey, sugar free syrup, and even salsa for the eggs. The coffee area had a variety of creamers and sugars, hot water with a few tea options, and hot chocolate packets. I highly recommend this hotel!
Eggs
Sausage
Toppings for oatmeal or yogurt
Gluten free muffins & bagels
Stayed 1 night in Aug 2023

10/10 Excellent

Tiffany

Stayed 2 nights in Apr 2023

10/10 Excellent

JOSSIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Anali

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
CS great! Room was clean, they have a small are too buy water and essentials like toothbrush pads etc. Walmart is only 5 mins away, there are a lot of restaurants and a winery 30 mins away in St James. I stayed here one night with my son who graduated the army. If you are visiting to go to a Ft Leonard wood grad make sure to check their direct website for family day and graduation day, also join their FB group. The base is near St Roberts entrance from this Hotel and ( another one I stayed) about 12-15 min drive, line to get in can get long but it moves so give yourself enough time for that and if you care to get a good seat arrive early and bundle up good bc it’s very cold or have your family stay in the car if you have little ones or elderly on family day they let you in right at the hour and on graduation day 15 min early and they will bring more chairs out if needed. Both days you’ll get your soldier outside and on family day not sure if all companies allow soldiers to leave base but if they do they can only go out so far… they’ll give you instructions before they release them to their families oh and make sure your DL or ID have the star and that all adults have it. And if you’re not a US citizen ( not sure residents) you have to go a day before to the visitor center with your identification papers. Everything is on the FAQ on their website and be ready to probably fly back with a duffel bag full of your soldiers stuff.
Stayed 1 night in Dec 2022

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, comfortable and warm. The staff was very nice and helpful. Made us feel very welcomed.
Stayed 2 nights in Nov 2022

8/10 Good

Jessica, Okawville

Traveled with partner
Liked: Staff & service, amenities
Staff were all very friendly and helpful. The toilet had the water shut off for some unknown reason worked fine once back on. The tub had stains on the bottom that looked like cleaner that wasn’t wiped up properly.
Stayed 1 night in Nov 2022

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff that we had contact with were exceedingly friendly and helpful! The room was very nice and very clean. We would definitely stay here again.
Stayed 1 night in Nov 2022

10/10 Excellent

ANA, Plantation

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

ANA, Plantation

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Nothing fancy
Nothing fancy clean and beds were comfortable. The room did not have USB outlets so that indicates age of motel. Just a little odd.
Stayed 1 night in Jul 2022

10/10 Excellent

Brad

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Overall a very nice hotel. Found long brown hair in the bathroom and bed when we checked in. We slept in the other bed which was fine.
Stayed 2 nights in Jun 2022

10/10 Excellent

john

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very fresh and clean. The staff was friendly and always willing to help.
Stayed 1 night in Apr 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here-you’ll like it.
Too was clean and quiet. The staff was great.
Stayed 1 night in Apr 2022

10/10 Excellent

Anthony

Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Time
Wonderful stay, Wonderful service.
Stayed 2 nights in Mar 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was so warm and welcoming.
Stayed 3 nights in Feb 2022
Response from Samantha Davila on Feb 23, 2022
Dear Mark, Thank you for the wonderful review. We always appreciate the feedback and we hope you will stay with us again if your travels bring you back to the area.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made accommodations for my son who is military and needed a room last minute. Much appreciated
Stayed 1 night in Jan 2022
Response from Samantha Davila on Jan 24, 2022
Dear Stephanie, Thank you for reviewing our hotel. We are so pleased to know that we were able to accommodate your sons needs during his recent stay.

10/10 Excellent

Randall C Baird

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2022
Response from Samantha Davila on Jan 24, 2022
Dear Randall C Baird, Thank you for reviewing our hotel. We are pleased to know that you had a great stay.

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible room
Horrible stay. First of all the staff was having a meeting in the middle of hallway right near check in desk and the place is so small so they should have picked another spot for a meeting. I said excuse me and they didn’t move or acknowledge me. Very rude! The room was so dirty. I will never stay again. Shower curtains were dirty and stained and the two comforters on both beds were dirty and stained. No sink in bathroom instead it’s outside Of bathroom and especially with covid precautions now it’s just so unsanitary to not have a sink in bathroom. We ran out of toilet paper just leave enough so we don’t have to deal with that. Not enough towels. And several plugs were unreal when we used the hair straightener or curling iron it kept coming out of the socket. So inconvenient and very dirty. For the price I paid this should have been super clean and tidy! I will never go again!!!!
Stayed 2 nights in Dec 2021
Response from Samantha Davila on Dec 17, 2021
Dear Lori, Please accept our sincere apologies for the issues your encountered during your recent stay with us. We strive to provide a service that makes our guests want to return and provide a room that is clean and reflects our highest quality standards. Unfortunately, we have fallen short of this goal. I can understand how frustrating this experience must have been for you. We have shared your review with our staff to improve moving forward. We hope you will give us another opportunity to better serve you if your travels bring you back to the area.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service
Very good breakfast. Helpful and friendly staff. Very nice hotel. Was not impressed with room upkeep tho. Trash was not emptied and towels were not replaced. Used ones were not picked up. Coffee misc was not replaced.
Stayed 3 nights in Nov 2021
Response from Samantha Davila on Dec 17, 2021
Dear Pamela, Thank you for reviewing our hotel. We are pleased to know that you enjoyed our breakfast and encountered our wonderful staff. Please accept our apologies for not meeting expectation with our cleaning service and items not being replaced during your stay. We have shared your review with our team to improve our service moving forward. We hope if your travels bring you back the the area you will give us another opportunity to better serve you.

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast every day was a plus. Very convenient location if visiting Fort Leonard Wood. Walmart and restaurants were very close. Staff was very friendly. I enjoyed the Christmas decorations.
Stayed 3 nights in Nov 2021
Response from Samantha Davila on Dec 17, 2021
Dear Tami, Thank you for the wonderful review. We are so pleased to know that you enjoyed our hot breakfast, convenient location, staff and our beautiful Christmas decorations. We hope you will stay with us again in the near future.

8/10 Good

Brandi Lyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly. Breakfast was good. Pool was small and hot tub permanently closed. Rooms were good but thin walls and ceilings so you could hear everything and everyone.
Stayed 2 nights in Nov 2021
Response from Samantha Davila on Dec 17, 2021
Dear Brandi Lyn, Thank you for reviewing our hotel. We are so glad you enjoyed our breakfast and encountered our friendly staff who promise to make our guest feel welcome. Please accept our apologies for not meeting expectation with our small pool, hot tub permanently being shut down and thin walls. We have shared your review to our staff to better improve our service. We hope you will consider staying us again if your travels bring you to the area.

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Grandparents weekend with 2 littles. Per the kids, we MUST have an indoor pool. Let me tell ya, that pool was perfect!! The temp was absolutely prefect to walk right in and just relax. Even the 3 year old so ohhhhhh as he got in. The beds were super comfortable, the shower was hot and strong. Front desk was so nice, easy check in, easy check out. Fairfield, we will continue to use your line of hotels!!
Stayed 2 nights in Oct 2021
Response from Samantha Davila on Nov 1, 2021
We are so pleased to know that you all enjoyed our indoor pool, comfortable beds, shower and nice front desk staff. We hope you will stay with us again if your travels bring you back to the area and we are so glad to know that you will continue to travel with our line of hotels.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The unpleasant night clerk
When we arrived to the room it appeared to be very nice, the room didn't have but one roll of tissue and not enough towels or soap and the back of the toilet had not been cleaned, I requested more, and did not receive them. The next night I requested for my room to be cleaned the front desk clerk was going to let the housekeepers know. Later that evening the room still had not been cleaned. I called the front desk again and told the night clerk and she had an attitude. Did not want to bring up clean linen, then reach into the dirty linen to put it back on my bed. I asked for more coffee for the room and she told me that I had to go down to the lobby to make my own coffee, she didn't want to give me any for my room. For that i was not very happy. The breakfast was very good and the waitress was very sweet and pleasant, she made the hotel a FIVE STAR by herself.
Stayed 2 nights in Oct 2021
Response from Samantha Davila on Oct 31, 2021
Please accept our sincere apology for not meeting your expectation during your recent stay with us regarding the many issues you experienced. We strive to provide our guests the highest quality standards however, we have fallen short of this goal during your recent stay. We have shared your feedback with the appropriate management team to ensure we correct these issues moving forward. We appreciate your feedback and we hope you will give us another opportunity to better serve you in the near future. We are pleased to know that our breakfast attendant and breakfast was good and you enjoyed.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people, comfortable bed/pillows, good shower pressure, hot breakfast.
Stayed 1 night in Oct 2021
Response from Samantha Davila on Oct 31, 2021
Thank you for taking the time to review our hotel. We always appreciate the feedback to share with our team on our performance. We hope if your travels bring you back to the area you will stay with us.

10/10 Excellent

Heriberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!
It was great! The room was clean. They cared about my husband’s needs and were very accommodating. Breakfast was awesome! Location was great, close to everything. We were able to walk to shopping centers, and to nearby restaurants. Great experience! A+
Sunset
Stayed 2 nights in Oct 2021
Response from Samantha Davila on Oct 31, 2021
Thank you for the wonderful review. We are so pleased to know you enjoyed your stay with us. We hope you will come lodge at our hotel if your travels bring you back to the area.

10/10 Excellent

Angela

Stayed 1 night in Oct 2021

10/10 Excellent

dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Well maintained
Stayed 1 night in Sep 2021
Response from Samantha Davila Perez on Oct 6, 2021
Dear Dana, Thank you for reviewing our hotel. We are pleased to know you enjoyed your stay.

6/10 Okay

Tyrone

Stayed 2 nights in Sep 2021

10/10 Excellent

Ramon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service & friendly service 👍
Stayed 1 night in Sep 2021
Response from Samantha Davila Perez on Sep 23, 2021
Dear Ramon, Thank you for reviewing our hotel. We appreciate the feedback.

2/10 Terrible

Hyon chong

Stayed 1 night in Sep 2021

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, convenient to get to Ft. Leonward Wood
Stayed 2 nights in Sep 2021
Response from Samantha Davila Perez on Sep 13, 2021
Dear Elizabeth, Thank you for the wonderful review. We appreciate the feedback.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and friendly staff
Stayed 1 night in Aug 2021
Response from Samantha Davila on Aug 23, 2021
Thank you for taking the time to review our hotel. We are so pleased to know you enjoyed out wonderful staff who strive to provide the highest quality standards during our guests stay. We hope you will stay with us again if your travels bring you back to the area.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and friendly. They were able to accommodate all of our request and did it with ease and a smile.
Stayed 3 nights in Aug 2021
Response from Samantha Davila on Aug 23, 2021
Thank you for reviewing our hotel. We are so glad to know that we were able to accommodate all your requests and did it with ease and a smile. We strive to make all our guest feel welcome and provide a service that makes them want to return. We hope to see you again in the near future.

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t really seem Marriott quality
It is ok but not what I expect from a Marriott property. For instance, the toilet was a small, round one like at a Motel 6. Not a big deal but not as nice as I expect from Marriott. Other than that it was just ok.
Stayed 2 nights in Aug 2021
Response from Samantha Davila on Aug 23, 2021
Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations with our toilets we provide in our guestrooms. We hope you will give us another opportunity to better serve you if your travels bring you back to the area.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay for Family
The room was clean and in excellent condition except the bathroom TP holder and grip bar in the shower were very loose and unsecure. Staff was friendly and helpful. Grounds were clean and offered miniature golf, grilling, indoor pool. Full breakfast. Comfortable bed.
Stayed 1 night in Aug 2021
Response from Samantha Davila on Aug 16, 2021
Dear Jennifer, Thank you for your time rating our hotel a 10 ranking. We are so pleased to know our hotel meet your expectations. Please accept our sincere apologies for the TP holder and grip bar being loose and unsecure. We have informed the proper department to fix these issues moving forward. We hope you will stay with us again if your travels bring you back to the area. Thank you for staying with us.