In-room safe, desk, iron/ironing board, free WiFi

Reviews of Clarion Pointe Staunton East

2.5 out of 5
Clarion Pointe Staunton East
200 Frontier Dr, Staunton, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 1005 reviews" "
Rating 8 - Good. 345 out of 1005 reviews" "
Rating 6 - Okay. 96 out of 1005 reviews" "
Rating 4 - Poor. 42 out of 1005 reviews" "
Rating 2 - Terrible. 15 out of 1005 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Christy

Traveled with family
Disliked: Amenities
We chose this property since we had a great experience at another one. We wanted a getaway but not to far from home and I was told, well you live less than 40 miles from this city so we don't like to book people like that because we don't want trouble. So, the manager is probably going to keep an eye on you. Nothing says enjoy your stay like we are paying specific attention to you. If I could have gotten a full refund i would have, but I booked through Expedia so I wasnt sure I could. The coffee machine that was supposed to be working 24 hours accordingly to the front desk was out of order at 10am on Saturday. Room was clean. I won't let this location sour my experience with other hotels of the same brand, but will not recommend this property.
Stayed 2 nights in May 2024

10/10 Excellent

Natella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tesla supercharger not far away. Quiet, clean, convenient. Good shower.
Stayed 1 night in May 2024
Response from General Manager on May 26, 2024
Dear Natella,Thank you for staying at Clarion Pointe Staunton East! We're glad to hear that you found our location convenient and quiet and that you enjoyed our relaxing shower. We look forward to welcoming you back to Clarion Pointe Staunton East for another pleasant stay!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in May 2024
Response from General Manager on May 26, 2024
Dear Stephen,Thank you for your review and for giving us a perfect rating. We're thrilled our fantastic location was a highlight of your visit, and we hope you took full advantage of the convenience it affords our guests! It was a pleasure having you here, and we hope you return soon.

2/10 Terrible

Linda, Billings

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
So nice!
Stayed 1 night in May 2024
Response from General Manager on May 26, 2024
Dear Linda,Thank you for taking the time to share your feedback. We're happy to hear that you had a good overall experience. However, we regret your rating does not reflect the positive visit you had. Nonetheless, your satisfaction is our priority, and we hope to welcome you back for an even better time.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed multiple times.. always consistent...
Stayed 1 night in May 2024
Response from General Manager on May 19, 2024
Dear Francis,Thank you for providing your wonderful review of Clarion Pointe Staunton East. We truly appreciate your continued loyalty. Knowing we consistently deliver a positive experience for you is what we strive for. We look forward to welcoming you back again soon!

6/10 Okay

james

Liked: Staff & service
Disliked: Property conditions & facilities
This is an older hotel and it shows. The public areas are clean and reasonably updated. Breakfast was just OK. The room is themselves at least the one we stayed in is in major need of an update. Carpets were stained and dirty walls have numerous stains on them and have not been painted in a long time. There are marks in the bathroom and along the walls that need a proper spackling. It looks like somebody just kind of shoved caulk where it needed to be spackled. On the plus side Thank you the staff was very nice and professional. Helpful and always that we requested. The location is good. Hopefully they can update and get back on track.
Stayed 2 nights in May 2024
Response from General Manager on May 15, 2024
Dear James,Thank you for sharing your feedback with us. We're glad our location was convenient. However, we sincerely apologize for aspects of your stay that showed room for improvement. Your comments will help us as we continue updating our property, and we'll ensure that our accommodations are thoroughly cleaned before occupancy. Having said that, it's good to hear that our common areas and courteous assistance were satisfactory. Your input is valued, and we hope for an opportunity to make your next visit a better one.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Grace, KING OF PRUSSIA

Disliked: Cleanliness, property conditions & facilities
my bath tub didn't drain, i was too tired to ask for a room change
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Dear Grace,Thank you for choosing to stay with us and for sharing your experience. We're disappointed to learn about the inconvenience you had regarding the bathtub drainage. Your comfort is important to us, and we regret that we were unable to address this during your stay. Rest assured, we will relay your comments to our maintenance team to ensure improvements are made swiftly. We appreciate your feedback and hope you'll consider giving us another chance to change your perceptions in the future.

8/10 Good

Por

Traveled with partner
Liked: Cleanliness, staff & service
We were sleeping and the ceiling light fell out. Carpeting was questionable in some spots, kind of sticky to my socks. Otherwise it was a decent hotel.
Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Por,Thank you for providing feedback on your recent stay. We're concerned about the issue with the ceiling light and the condition of the carpeting in some areas. We apologize for any inconvenience caused and assure you that we will address these maintenance issues promptly. Despite these challenges, we hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean and quiet place and it is a hotel we will stay at again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Larry,Thanks for your feedback. We are glad that the convenience and cleanliness of the Clarion Pointe Staunton East had such an impact on you and your stay. We hope to welcome you back for another great stay!

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't catch his name, but your daytime desk person when we checked in April 20th was helpful above and beyond the line of duty. We talked about area attractions and the facility across the street, and he was tremendously informative and very friendly. It was a pleasure meeting him, you all have an excellent employee.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Larry,Thank you for all of your kind comments and for choosing to stay at Clarion Pointe Staunton East. Providing an enjoyable experience is our goal and what we strive for. We will pass along your compliments to our staff! We look forward to hosting you again soon.

2/10 Terrible

Joseph

Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Malika

Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clarion was cozy and comfortable and the staff was great - excellent recommendations for restaurants in a small town.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Laura,Thanks for the five stars! We're so happy you enjoyed our comfortable and cozy accommodations, as well as the warm hospitality from our team. We'll pass on your compliments, and hope you'll visit us again soon!

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, amenities
Staff was fine. Breakfast was fine. Location was ok. Bathroom was not - shower curtain rod sagged, hot and cold were reversed, shampoo dispenser was almost impossible to squeeze hard enough to use.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Kevin,Thank you for being our guest and taking the time to share your valuable feedback. While we are happy you enjoyed our wonderful staff, delicious breakfast, and great location, we are sorry you had concerns about the bathroom. Please know that our team is always ready to provide assistance and address any issues that may arise. That said, we will be sure to review our high standards with our team and look forward to impressing you further on future visits.

6/10 Okay

Judy

Traveled with partner
Disliked: Amenities
The property was clean but the room was very small and not well lighted. The breakfast was poor. The eggs and sausage were cold and it had very little to offer.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Judy,Thank you for your review. We value your feedback and the time you've taken to share. While we're pleased the high standards of cleanliness we adhere to were a highlight of your visit, we are saddened that the same cannot be said about our accommodations and breakfast offerings. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use your comments to guide our efforts. We would be honored to have another chance to welcome you back to change your perceptions in the future.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Heather

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room itself was nice/clean. The bed was comfortable. However the bathrooms in both rooms I stayed in seemed like they STOPPED updating them. The finish was not nice & the one bathroom had a spackle unfinshed area by the toilet very noticable. In both they had spakle that was not finished where it looks like the lighting was changed out (which also is NOT very good).The fan stays on FOREVER not sure why! I think it turns off but I had to close the door so I would not hear it at bedtime. There is NO WAY TO TURN IT OFF!! We didnt even stay for breakfast there wasnt much to chose from & the coffee machine was not working.We couldnt find anyone to help us so we went out to McDonalds around the corner!!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Heather,Thank you for sharing your feedback with us. We sincerely apologize for a stay that showed room for improvement. Our maintenance team will check your bathroom fan and ensure that all work in your bathroom is completed. We'll also work to make sure we're adequately staffed to assist guests at breakfast. However, it's nice to know your accommodations were clean. We value your comments and hope for an opportunity to make your next visit a better one.

8/10 Good

Patricia

Traveled with family
Liked: Staff & service
Friendly staff
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Patricia,Thank you so much for taking the time to share your thoughts on your recent visit. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you return soon.

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Tiffany,Thank you for choosing Clarion Pointe Staunton East and for sharing your kind review. We are delighted you enjoyed your stay and hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Michael, Liverpool

Traveled with partner
Liked: Staff & service, property conditions & facilities
Room coffee could be improved. But I’ve never had great room coffee. Excellent king mattress. Slept very well.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Michael,Thank you for reviewing your recent stay! We're thrilled you were comfortable during your time with us, and we appreciate you mentioning our comfortable beds. It was truly a pleasure having you here, and we hope you return soon!

8/10 Good

Johan

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Had a very enjoyable stay. Friendly staff. Good spot to stay for a few days.
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Johan,Thank you for taking a moment to share your experience at Clarion Pointe Staunton East. Our team will be thrilled to know that they played a pivotal role in your stay with us, and overall, we're glad you had a fantastic time. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

8/10 Good

Luanne

Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Very nice view and close to downtown and shopping .
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Robert,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. It would be our pleasure to share another exceptional view with you in the future, so come and see us again at Clarion Pointe Staunton East!

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was incredibly comfortable and I enjoyed the room. I did not like the way the TV was set up. I would have preferred to access the channel guide first instead having to go through all of the news channels.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
It warms our hearts to hear that you had a great time with us overall and that our comfortable beds were perfect for your needs. We'll be sure to keep your feedback in mind regarding the TV, and we hope to see you again soon.

10/10 Excellent

Diane

Stayed 1 night in Feb 2024

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Ok for a travel break.
Upon our arrival, the night staff was not very friendly, but a quick check in. Room had a slight odor, little counter space in the bathroom, breakfast was very limited but, there are basics if you need a quick bite. Coffee was acceptable. The beautiful morning view saved the day. Beds were small but we slept well.
Thankfully, the view was fantastic.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you so much for the review. We're sorry to hear about any disappointment regarding the service, the accommodations, or the amenities you received during your visit. Providing our guests with an amazing experience is always our goal, so we will be sure to discuss all of your comments internally and make improvements where necessary. Please consider joining us again soon.

8/10 Good

Susi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Adria

Stayed 1 night in Feb 2024

8/10 Good

Sandra

Liked: Staff & service
Nice stay for one night
Stayed 1 night in Dec 2023
Response from General Manager on Feb 18, 2024
Dear Sandra,Thank you for choosing to stay at Clarion Pointe Staunton East! We're glad you had a nice experience, and if your travels bring you back this way, we'd love to have the opportunity to host you again.

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities
Rooms were not huge but adequate and very clean. Breakfast was sparse and just ok. No coffee in carafe at 9 am so I settled for decaf (😝). It was cold. Otherwise our room, bed and shower was very clean. Thank you!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Janice,Thank you for choosing Clarion Pointe Staunton East. We're glad your room, bed, and shower were clean and met your expectations. However, we regret that the breakfast and coffee experience did not fully meet your needs. Your comments are valuable as we strive to improve our offerings and service. We look forward to welcoming you back and providing a more satisfying experience on your next stay.

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Judy, Millsboro

Liked: Staff & service
The sheets were extremely soft and the beds were comfortable!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Judy,Providing a clean and comfortable bed is one of the most important things we can do, and we're glad that yours fit the bill. Your five-star rating is greatly appreciated, and we can't wait to welcome you again to Clarion Pointe Staunton East for another excellent experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Harold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

dennis o

Easy
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Dennis,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay, and we hope you return soon.

10/10 Excellent

Jody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 2 yrs in a row & find the hotel in great condition, friendly staff and convenient location.
Response from General Manager on Feb 4, 2024
Dear Jody,It was truly a pleasure to welcome you back to Clarion Pointe Staunton East; we consider returning guests to be the biggest compliment! We're thrilled to hear we were able to deliver another positive experience and that you appreciated the friendly hospitality our team provided as well as our great location. Thank you for your lovely review, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Scott F

Liked: Cleanliness, staff & service, amenities
Clean, quiet, comfortable, good price.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Scott,Thank you for taking a moment to share your experience at Clarion Pointe Staunton East. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Receiving recognition for our peaceful atmosphere and impeccable accommodations is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable, and the breakfast was good. I really liked the 24hr coffee machine with a variety of coffees. The only negative thing was the first-floor suite had a stain on the sofa, but we were easily moved to another suite with no problem. It was very convenient to shopping and site seeing.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Judith,Thank you for choosing to stay with us at Clarion Pointe Staunton East. Our goal is to provide every guest with comfortable accommodations, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of our delicious breakfast and convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

2/10 Terrible

Nathaniel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All I can say is don’t get a room here
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Nathaniel,Thank you for your feedback. We're concerned about your dissatisfaction and would appreciate more details to understand and address the issues you faced. Our aim is always to provide our guests with a pleasant and comfortable experience, and your insights are crucial for us to improve. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Lisa,Thank you for choosing Clarion Pointe Staunton East! We're glad you enjoyed your visit, and we look forward to hosting you again during your next trip.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Royston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Leslie

Stayed 2 nights in Jan 2024

6/10 Okay

Carey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Sandra, Shrewsbury

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, nice staff, good food, very good experinece
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Sandra,It's always a pleasure to hear that our guests have had such an enjoyable experience! We're especially happy to learn that you appreciated the excellent service our team provided, as well as the opportunity to try some of the delicious food available. Thank you for your positive rating, and we hope to welcome you back the next time you're in the area.