Steinach Vacations from $951

Staffs are nice. Not enough amenities . I had to kill cockroach

Great location, clean room. The a/c didn’t work very well.

Overall, the hotel was wonderful, clean and roomy. We had plenty of space for our two adults and one child in the family lofted room. The staff wasn’t around much, and it felt like we were the only guests there. But when we did interact with the staff, they were very friendly kind of gave an Airbnb type feeling. Some concerns as Americans was the lack of air-conditioning, no fridge in the room and nowhere to get ice. Someone traveling in our party needed to keep medication cold and ice was very expensive to buy from the gas stations daily as the other option was to leave with the staff in their fridge, but the front desk was rarely manned in the mornings and at night. Additionally, because of the heat, our windows were open most evenings and there is a church close and the bell goes off very frequently. Which cause issues with sleeping. The restaurant on site was not open Friday or Saturday nights, which was a little disappointing when you get back from a day of traveling and can’t grab a bite there in the hotel. Even with those minor issues, I would recommend this hotel to other travelers

Quaint German Hotel. Great restaurant. We had a fantastic dinner the night of check-in. Unfortunately, we did not stay as we encountered what looked like cockroaches in our room and when we approached the front desk were told "they are not cockroaches" "they are wood bugs from the garden". In this day and age with the internet giving identification capabilities instantly I read "cockroach" and was on the way out. The girl at the front desk then gave me a room in the front of the Hotel w/o a "Garden Room" window. This room had been smoked in and with my asthmatic condition I could not stay especially when I found the same bugs under my nightstand. Come to find out (when I got back stateside) these are Ectobius vittiventris. the Amber Wood Cockroach, Amber Forest Cockroach, or Garden Cockroach. Which are not a storage pest, and completely harmless to humans as they feed only on decomposing plant. Without window screens and no A/C they will be there. I went back the next morning (after finding a great clean bugless hotel at midnight a short drive away) asking for a refund and was summarily dismissed and denied. I did not stay in the Hotel nor eat the "great breakfast" I paid for. Had the management (very combatant) not been insistent the bugs were not cockroaches; and better informed me, I would have stayed and not lost close to a thousand dollars!