All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for taking the time to leave us a great score Miriam. we hope to welcome you back in the future.Kind regards
8/10 Good
Sophie
Business traveler
Jan 28, 2024
Liked: Cleanliness, staff & service, room comfort
Great for what I needed
I was staying for a 2 day business stay so this made the perfect hub for me. Staff were helpful, polite and friendly, the room was fine for its purpose, bed was comfy, room is spacious. Hot water takes an absolute age to come through to the point I nearly gave up, Netflix didn’t work but other channels did (the remote has a Netflix button which I thought was a nice touch but it wouldn’t connect so Freeview it was!).
Would I stay again? Yes I would, it was what I needed at a great price.
Sophie
Stayed 2 nights in Jan 2024
Response from Ashley on Jan 30, 2024
Good morning Sophie, thank- you for your feedback we are glad you enjoyed your stay with us and are even more glad that you will come back to us hopefully in the near future. we will get the hot water issue looked into and also the Netflix sorry for the inconvenience. Kind regards
Easy check in, dinner was available at an early time (whick was nice as i hadnt eaten all day).
Large room, comfy bed.
Room was cold when i went in, window open, but soon closed & a call to reception got the heat going.
Breakfast was nice with good selection. Bit of a bargain for the price i think.
Dinner menu was a little limited, but as its Dec. can understand they were limiting selections.
keith
Stayed 1 night in Dec 2023
Response from Richmond Park Hotel on Dec 31, 2023
Good morning, thankyou so much for your positive feedback, it is much appreciated. We hope to welcome you back in the future.
8/10 Good
Theresa
Dec 2, 2023
Theresa
Stayed 4 nights in Nov 2023
Response from Richmond Park Hotel on Jan 8, 2024
Hi Theresa, Thank you for taking the time to leave your review on your recent stay with us. We hope to welcome you back soon. kind regards Ashley
A disappointing experience. Staff shortages, apparently. But the room wasn't that clean and we had to ask for loo rolls. We won't be returning here.
Alexander
Stayed 3 nights in Nov 2023
Response from Richmond Park Hotel on Dec 4, 2023
Hi Alexander,Firstly, I would like to thank you for taking the time to leave your feedback. We appreciate both the positive and the negative as this helps us grow as a hotel.I sincerely apologise the cleanliness wasn't up to our usual standards during your stay. I will ensure to pass this on to management and the relevant departments.If you wish to discuss this further, please do not hesitate to contact us directly.Kind regardsChloe
Stay here for one night my room was clean and comfortable. Only complaint I would have is there was a strong smell and the room was quite cold. Everything else is fine. Food was fantastic service was brilliant I would stay here again
mark
Stayed 1 night in Nov 2023
Response from Richmond Park Hotel on Nov 30, 2023
Hi Mark, Thank you for taking the time to leave your review on your recent stay with us. We are so glad you enjoyed the room and the restaurant and hope to welcome you back in the future!
Hi Craig,Thank you for taking the time to leave your review on your recent stay with us, we really appreciate it!We hope to welcome you again in the future!Kind regardsChloe
Hi Tim,Thank you for taking the time to leave your positive review on your recent stay with us, we really appreciate this!We hope to see you again in the future!Kind regardsChloe
The place very , all round , staffs very friendly, foods was fantastic, staffs remember us as it seconds time we been there , . We will definitely go back again if we not happy with room they willing to moved another room ,
Angie
Stayed 4 nights in Oct 2023
Response from Richmond Park Hotel on Oct 24, 2023
Hi Angie,Thank you for taking the time to leave your positive feedback on your most recent stay with us, we really appreciate it! It was lovely seeing you both again and we hope to welcome you again soon!Kind regardsChloe
Hi Jill,Thank you for leaving your positive review on your stay with us, we really appreciate this!We hope to welcome you again in the near future!Kind regardsChloe
Feels like an older property that has been kept up fairly well. Comfortable room and convenient to the airport.
Lorane
Stayed 1 night in Oct 2023
Response from Richmond Park Hotel on Oct 16, 2023
Hi Lorane,Thank you for taking the time to leave your positive review on your stay with us, we really appreciate it!We hope to see you again in the future.Kind regardsChloe
10/10 Excellent
Terence
Oct 15, 2023
Terence
Stayed 1 night in Oct 2023
Response from Richmond Park Hotel on Oct 16, 2023
Hi Terence,Thank you for taking the time to leave your positive review on your stay with us, we really appreciate it!We hope to see you again in the future.Kind regardsChloe
8/10 Good
Angela
Oct 13, 2023
Angela
Stayed 3 nights in Oct 2023
Response from Richmond Park Hotel on Oct 15, 2023
Hi Angela,Thank you for taking the time to leave your feedback, we really appreciate it!We hope to see you again in future!
Loved the stay in Richmond Park Hotel. The staff was super helpful. The restaurant cooper kiln has some amazing food options. A must try would be the kebab dish.
Really appreciate the hospitality of Ashley & Chloe to make our stay wonderful.
Would definitely recommend.
Sandeep
Stayed 4 nights in Oct 2023
Response from Richmond Park Hotel on Oct 13, 2023
Good evening,Thank you very much for taking the time to leave your positive review, we really appreciate it!We will hopefully see you again in future!
Hi Jayne,Thanks for your positive feedback, we really appreciate this!We hope to see you again in the future!Kind regardsChloe
2/10 Terrible
Stephen
Business traveler
Sep 22, 2023
Liked: Cleanliness
Disliked: Staff & service, room comfort
Horrendous stay
Beds too small for an adult. Had a twin room. Terrible nights sleep each night. Bathroom soaps not reolaced. Water not replaced. Breakfast poor and service shocking. Took over half an hour each morning for breakfast to arrive (plus another 10 mins to be served!!). Shocking and wont be back!
Stephen
Stayed 3 nights in Sep 2023
Response from Richmond Park Hotel on Sep 23, 2023
Hi Stephen,Thank you for taking the time to give us your feedback, we appreciate both the positive and negative.I apologise you had a disappointing stay with us and I have passed this on to our general manager, Rob, who will discuss this with the relevant departments.If you wish to discuss this further, please contact us directly.Kind regardsChloe
10/10 Excellent
Angie
Sep 18, 2023
Angie
Stayed 1 night in Sep 2023
Response from Richmond Park Hotel on Sep 20, 2023
Hi Angie,Thank for you taking the time to leave your positive feedback!We are so glad you enjoyed your stay, and hope to to see you again!Kind regardsChloe
The bed was awful, it had obviously had some heavy duty people bouncing about on it and in the process had made the mattress very unconformable. Maybe the rooms inside the hotel are better furnished but the little cottage style ones are very dated. The window lock was hanging off, so I didn't risk leaving anything in the room, the maid obviously entered the room during my stay as the rubbish bin was emptied but the bed was not made for me - which is a first !
The hotel restaurant food was lovely, very good quality and presentation, however the area was infested with fruit flies - I had them landing in food and drinks and couldn't wait to get out of there. (boiling water and bleach down the plug holes get rid of the issue - try it... rather than saying the same happened a whilst back and its the weather)
Jon
Stayed 2 nights in Sep 2023
Response from Richmond Park Hotel on Sep 15, 2023
Hi Jon,Thank you for taking the time to leave your feedback, we appreciate receiving both the positive and negative.I apologise you had a few issues during your stay with us and I have passed this on to our General Manager, who will speak to the relevant departments.If there is anything else I can do in the meantime, or you wish to discuss this further, please contact us directly.Kind regardsChloe
10/10 Excellent
Julia
Sep 14, 2023
Liked: Property conditions & facilities
Julia
Stayed 5 nights in Sep 2023
Response from Richmond Park Hotel on Sep 15, 2023
Hi Julia,Thank you for leaving your positive feedback, we really appreciate this and hope to see you again in the future!Kind regardsChloe
8/10 Good
Christopher
Sep 6, 2023
Christopher
Stayed 1 night in Sep 2023
Response from Richmond Park Hotel on Sep 15, 2023
Hi David,Thank you for leaving a review on your stay with us. We appreciate all feedback, both positive and negative.If you would like to discuss anything further, please contact us directly!We hope to welcome you again in the future!Kind regardsChloe
10/10 Excellent
CAROL, Waynetown
Sep 3, 2023
CAROL
Stayed 1 night in Sep 2023
Response from Richmond Park Hotel on Sep 24, 2023
Hi Carol,Thank you for taking the time to leave your positive review, we really appreciate this!We hope to see you again in the near future!Kind regardsChloe
6/10 Okay
David
Aug 30, 2023
Liked: Staff & service
David
Stayed 1 night in Aug 2023
Response from Richmond Park Hotel on Sep 15, 2023
Hi David,Thank you for leaving a review on your stay with us. We appreciate all feedback, both positive and negative.If you would like to discuss anything further, please contact us directly!Kind regardsChloe
The hotel was nice and quiet lovely location ….staff were very friendly
Alan
Stayed 2 nights in Aug 2023
Response from Richmond Park Hotel on Aug 31, 2023
Good Afternoon, Thank you for taking the time to leave your positive feedback. We are glad you enjoyed your stay with us & hope to see you again in future!
Good Afternoon, Thank you for taking the time to leave your positive feedback. We are glad you enjoyed your stay with us & hope to see you again in future!
2/10 Terrible
Kannan
Aug 4, 2023
Kannan
Stayed 2 nights in Aug 2023
Response from Richmond Park Hotel on Aug 17, 2023
Hi Kannan,Thank you for taking the time to leave your feedback on your stay with us. We appreciate all feedback, positive and negative. I apologise you did not enjoy your stay with us. Please contact us directly if you wish to discuss your issues further.Kind regardsRPH
10/10 Excellent
Trevor
Aug 4, 2023
Trevor
Stayed 5 nights in Jul 2023
Response from Richmond Park Hotel on Aug 12, 2023
Good morning,Thank you for taking the time to leave your positive feedback. We are glad you enjoyed your stay with us.Kind regards
Hi John,Thank you for taking the time to leave your feedback.We are glad you enjoyed your stay with us, and we hope to see you again.Kind regardsChloe
8/10 Good
Darren
Jul 26, 2023
Darren
Stayed 1 night in Jul 2023
Response from Richmond Park Hotel on Jul 29, 2023
Hi Darren,Thank you for taking the time to leave your feedback.We are glad you enjoyed your stay with us, and we hope to see you again.Kind regardsChloe
Hi there,Thank you for taking the time to leave your feedback.We hope to welcome you again in the near future!Kind regardsChloe
6/10 Okay
Allan
Traveled with partner
Jul 19, 2023
The breakfast is excellent.
There's a petrol station and Tesco supermarket nearby.
As with 8 years ago, they didn't repair things in the room when I reported them. 8 years ago a blind was broken, this time the toilet seat was very loose and no plug for the wash basin.
The mattress was extremely soft but very comfortable.
Allan
Stayed 4 nights in Jul 2023
Response from Richmond Park Hotel on Jul 21, 2023
Hi Allan,Thank you for taking the time to leave your feedback, both negative and positive.We are glad you enjoyed your stay with us, especially the breakfast. I have passed on the issues with the room, and we will deal with them right away.We hope to welcome you again in the near future!Kind regardsChloe
Very pleased with our stay, room was comfortable and quite. Staff very helpful and friendly, brunch at the hotel is also enjoyable and enough to keep you going. The hotel receptionist is friendly and helpful.
Philip
Stayed 4 nights in Jul 2023
Response from Richmond Park Hotel on Jul 21, 2023
Hi Philip,Thank you for taking the time to leave your positive feedback! We hope we can welcome you back in the near future.Kind regardsRichmond Park Hotel
Hi Allan,Thank you for taking the time to leave your feedback.We are glad you enjoyed your stay with us, and hope to welcome you again in the future.Kind regardsChloe
The bar & restaurant were great. The staff in them were very friendly.
However the hotel staff didn’t seem bothered & the people servicing the room didn’t seem to bother
Verified traveler
Stayed 3 nights in Jul 2023
Response from Richmond Park Hotel on Jul 21, 2023
Hi there,Thank you for taking the time to leave your feedback, both negative and positive.We are glad you enjoyed your stay with us, especially the bar and restaurant.I have passed on your comments to the relevant management, and we will deal with them right away.We hope to welcome you again in the near future!Kind regardsRichmond Park Hotel
Overall my stay was ok. Except from our bed mattress how was horrible (I ask to change the room was impossible,hotel was all booked) they add me a duvet on top. After 6 night my partner complaints about back pain. Another thing is, noise made by Oder occupies when they closing the door, absolutely they make me jump from bed how was all the time slammed the door.
Restaurant is absolutely amazing and food affordable and delicious.all staff member very friendly.
Rodica
Stayed 6 nights in Jul 2023
Response from Richmond Park Hotel on Jul 21, 2023
Hi Rodica,Thank you for taking the time to leave your feedback, both negative and positive.We are glad you enjoyed our restaurant, and I will pass on your positive comments regarding our staff!I apologise about the issues you had with the mattress being uncomfortable. We are currently working on refurbishing and renewing all of our mattresses, so we hope that this does not put you off returning. We hope to welcome you again in the near future!Kind regardsChloe
10/10 Excellent
A
Jul 5, 2023
A
Stayed 1 night in Jul 2023
Response from Richmond Park Hotel on Jul 21, 2023
Hi Allan,Thank you for taking the time to leave your feedback!We are glad you enjoyed your stay with us and hope to welcome you again in the near future!Kind regardsChloe
6/10 Okay
Verified traveler
Jul 1, 2023
Liked: Cleanliness, room comfort
Mostly good but couple of issues
Room nice. Bit of water damage on ceiling at bay window. Tap fixings for bath loose also. Little remedial things.
Wasn’t able to park in car park as was closed, wasn’t made aware was closed beforehand.
Restaurant was brilliant. Had dinner & breakfast here. When checking out, was informed that was extra charge for breakfast, despite having booked and paid to include breakfast. More communication needed between restaurant/reception/hotels.com
Overall good. If these issues were resolved would stay here again.
Verified traveler
Stayed 1 night in Jun 2023
Response from Richmond Park Hotel on Jul 21, 2023
Hi there,Thank you for taking the time to leave your feedback, both negative and positive.We are glad you enjoyed your stay with us, despite having a few issues. These have been have passed on.We apologise about the issues in the room and lack of communication between departments and also not informing you of our carpark closure on this day. We had sent out emails/messages to all bookings in regards to this, but it looks like on this occasion we had missed you, which was our mistake, and I apologise again about this.We take all feedback very seriously, and will resolve these issues immediately. We hope to welcome you again in the near future!Kind regardsChloe
The staff were lovely. The food was very good. The room was comfortable and clean.
Simone
Stayed 1 night in Jun 2023
Response from Richmond Park Hotel on Jul 21, 2023
Hi Simone,Thank you for taking the time to leave your feedback!We hope to welcome you again in the near future. Kind regardsRichmond Park Hotel
2/10 Terrible
Sherry
Traveled with partner
Jun 26, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: clean, easy access to dining, convenient location, very friendly and helpful staff (except the manager)
Cons: The bed was the worst ever with springs sticking out, very small rooms so no room for luggage, shower head was broken, dirty sticky cutlery in the room, no air conditioning.
Sherry
Stayed 3 nights in Jun 2023
Response from Richmond Park Hotel on Jul 21, 2023
Hi Sherry,Firstly I would like to thank you for leaving your feedback, both positive and negative.I would like to apologise for the issues you had with your stay. We are currently working on refurbishing and renewing all of our mattresses, so we hope that this does not put you off returning.I have passed on all of your issues to the relevant departments, and we will deal with them right away.Kind regardsChloe
Window wouldn't stay open in middle of a heatwave, Only 1 mug in the room, requested an extra one at reception and was told it would be sorted but never was.
Adrian
Stayed 1 night in Jun 2023
Response from Richmond Park Hotel on Jul 21, 2023
Hi Adrian,Thank you for taking the time to leave your feedback.I would like to apologise for the issues you had with the room, and I have passed these on to the relevant staff.Kind regardsChloe
Hi Sharon,Thank you for taking the time to leave your feedback, and we are glad that you enjoyed your stay with us!We hope to welcome you again in the near future. Kind regardsRichmond Park Hotel
4/10 Poor
Julie
Traveled with family
Jun 23, 2023
Disliked: Staff & service
Double booked the rooms and nothing available no help offered to find anything else
Julie
Stayed 2 nights in Jun 2023
8/10 Good
Jacqueline
Jun 19, 2023
Jacqueline
Stayed 1 night in Jun 2023
Response from Richmond Park Hotel on Jul 21, 2023
Hi Jacqueline,Thank you for taking the time to leave your feedback, and we are glad that you enjoyed your stay with us!We hope to welcome you again in the near future. Kind regardsRichmond Park Hotel
6/10 Okay
diana
Jun 16, 2023
diana
Stayed 1 night in Jun 2023
Response from Richmond Park Hotel on Jul 21, 2023
Hi there,Thank you for taking the time to leave your feedback and hope to welcome you again in the near future!Kind regardsChloe