Comfort Quadruple Room | Free WiFi, bed sheets
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Reviews of The Stroud Hotel

3 out of 5
The Stroud Hotel
Station Rd, Stroud, England

Reviews

6.4
Rating 10 - Excellent. 2 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 3 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

8.4/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Looks over substance
This is a pretty hotel with gorgeous new decor, and the staff are really nice but clearly they have a lot of new business issues that made the overall experience exhausting. For example, the cleaning process left a little to be desired - after my first night I came back, walking past open cupboards full of bin bags and random tubs of cleaning supplies to find the door to my room unlocked (with all my valuables out because there is no safe in the rooms), no towels and grubby footprints on the bathroom floor. The convenient amenities just aren’t there which was disappointing. Another example of purchasing a pretty coffee appliance but providing no milk or fridge. Whilst I understand that yes I could’ve walked to the bar… did I want to do that in my PJs once I’d settled.. not really. An idea concocted by someone who’d never stayed in a hotel maybe? The hotel is a pretty choice if you are visiting Stroud and will sleep there and nothing else - the beds are very comfy provided you get a room away from the bar so you can sleep and if it’s not too hot out (there is no aircon). But if you are planning on spending more time there, as I did, trying to work with patchy wifi and bar music belting in my room until midnight, I would go elsewhere until they’ve matured as a business. I may have felt differently if there was more transparency to customers on arrival about the challenges, and they provided ear plugs/alternate arrangements for those working or with families.
Stayed 2 nights in May 2024
Response from Ellie Crabb - Reception and Revenue Manager on May 15, 2024
Thank you for your feedback, I'm sorry for the problems you experienced during your stay.I have fed your comments back into the team and we are working towards resolving these issues as quickly as possible.Kind regardsEllie

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Edyta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024
Response from Ellie on Apr 26, 2024
Dear Edyta,Thank you for your review.I hope you stay with us again and we keep improving.Kind regards

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely recently refurbished room, big bed, modern bathroom.
Stayed 1 night in Apr 2024
Response from Ellie on Apr 22, 2024
Thanks Robin - we're glad you enjoyed your stay!Please come back again soon!

4/10 Poor

Molly

Liked: Cleanliness
Disliked: Room comfort
Poor stay and such a shame
Booked this as a last min treat when visiting family. We had several missed calls asking what time we would be checking in. Were advised that the reception team leave at 8pm, but the keys would be left behind the bar, however check-in is advertised as until 10pm. No issues collecting the keys were given a friendly welcome. Once shown to the room which was finished to a lovely modern standard we soon realised our bedside lighting didn’t work, this was due to having no lightbulbs in!!!! We then discovered there was also no bin in the room or bathroom. Another down side was whilst there was a pantry on each floor with a fridge for milk, they were unable to provide a small fridge for the room to store medication. We didn’t feel happy to store such items in a shared fridge with other guests. We slept well but then unfortunately had no hot water in the morning for showers. I discussed this with the team who said they restarted the boiler however we still had non by the time we left. I dislike complaining but did feed this all back to the hotel who apologised and said they would take my email and see what they could do to resolve issues. However have heard nothing. Very disappointed, we decided to support a new and local business and know there can be teething problems, but to not even have hot water was poor. Feel we would have had a better and less stressful stay at the local premier inn. Such a shame as there’s a lot of potential to be good!
Stayed 1 night in Apr 2024
Response from Ellie on Apr 16, 2024
Dear Molly,Thank you for your feedback.I'm so sorry to hear that we failed to meet, let alone exceed your expectations.As you so graciously say, you decided to support a new local business and understand teething problems, for which we are grateful, but I can understand your disappointment.I will be following up on all your points at the hotel and hope we can tempt you to give us another chance next time you are in the area.Kind regardsEllie CrabbReception and Revenue Manager

2/10 Terrible

Riehanna

Traveled with partner
Disliked: Staff & service, amenities
First impression, the hotel is amazing, rooms are beautiful. Very soho house vibes. Just don’t stay here if you want a peaceful getaway or a good nights sleep. The sound from the function room, restaurant and nearby Wetherspoons pub all travel through the walls and there is really nothing you can do to save your sanity. The fire doors continually are slammed open and shut with guests coming and going. You feel as if you are being waterboarded with the constant noise at peak times when the hotel is busy. I’ve never had such a bad sleep at a hotel of its supposed calibre. We did complain and we were room moved to right on top of the function room where the sound from the PA downstairs was a clear as day in my new room. The building is old but clearly they’ve not invested in any sound proofing within their sound system in their public areas. They don’t have milk in the rooms for your tea/coffee station and the ask you to go to a pantry located conveniently on your floor. Our pantry was out of order and instead of delivering milk up to our room. They said walk down two flights and collect some milk from the restaurant. My suggestion is to save your money and stay at the local premier inn. It’s a shame, my husband and I come to Stroud often for weekends with our extended family - it would have been a perfect spot for us to return to each trip.
Stayed 3 nights in Mar 2024
Response from Ellie on Apr 13, 2024
Dear Riehanna,Thank you for your feedback.I'm sorry to hear you had such a disappointing stay with us.As a newly renovated and recently opened property there are still some issues to resolve which we were not aware of.We are looking into soundproofing for certain bedrooms which we are now aware are particularly noisy.I know once you made us aware of the noise issues you experienced we moved you, and upgraded you, offering complimentary breakfast as a small apology for your discomfort.The pantry will be stocked with fresh milk, and meanwhile our team should have offered to bring some up for you, my apologies that you were asked to come down and get it.Riehanna, once again my apologies that your stay did not meet your expectations.Next time you are coming to Stroud please be in touch and we will make sure you are well looked after.Best wishesEllieReception and Revenue Manager

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a nice town.
Nice place, recently decorated. Nice pub attached, serving a very good, plentiful breakfast & good food for the evening. Service was good. Noise travels a bit from downstairs but they are looking into rectifying this problem & it didn’t affect our stay.
Stayed 2 nights in Apr 2024
Response from Ellie on Apr 4, 2024
Hi Kevin,We are so pleased you enjoyed your stay.We hope to see you all again.Best wishesAll at The Stroud