Lobby
Check availability

Reviews of Sundre Motor Inn

2 out of 5
Sundre Motor Inn
101-3rd St. SW, Sundre, AB

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 149 reviews" "
Rating 8 - Good. 61 out of 149 reviews" "
Rating 6 - Okay. 38 out of 149 reviews" "
Rating 4 - Poor. 13 out of 149 reviews" "
Rating 2 - Terrible. 7 out of 149 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Terry

Traveled with partner
Liked: Staff & service
The staff were very pleasant.
Stayed 1 night in Feb 2024
Response from M.S. on Feb 19, 2024
Thank you for your review.We'll keep trying to upgrade everything.Looking forward to serving you again in the near future.

8/10 Good

Lorine, HUXLEY

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from M.S. on Feb 9, 2024
Thank you for your review.We'll keep trying to upgrade everything.Looking forward to serving you again in the near future.

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property very old and not updated at all. Shower was pathetic and never staff around
Stayed 2 nights in Jan 2024
Response from M.S. on Feb 9, 2024
Thank you for your review.We'll keep trying to upgrade everything.

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was dated but clean. The only issue I had was that the shower didn't spray well or have pressure. Otherwise, the stay was fine.
Stayed 2 nights in Dec 2023
Response from M.S. on Jan 31, 2024
Appreciate your review.We'll keep trying to upgrade everything.Looking forward to serving you again in the near future.

8/10 Good

Jeff

Stayed 1 night in Dec 2023
Response from M.S. on Feb 19, 2024
Appreciate your review.Looking forward to serving you again in the near future.

2/10 Terrible

Casandra

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!
Unfortunately upon checking in it was a terrible experience. The room had a foam mattress, no lighting, duct tape on the chair. The atmosphere was so awful I didn’t even end up staying. The staff and everyone around did not make me feel safe. When asking for a full refund they told me they would only refund me one night and not both that I was originally booked in for. I would think that given the disgusting experience and me not staying there at all you would refund me the full amount. This place is likely equivalent to a meth camp!
Stayed 2 nights in Nov 2023
Response from Front desk manager, SMI on Dec 2, 2023
We do not see any record of you stayed at our place but I assume that your husband was here.We would love to help your husband if he talked to us rather than just leave here without telling us. As he did not even return the room key, we didn't think he checked out. We use Sealy mattress and goose-down duvets so we could have explained him. And we are located at the heart of Sundre and we are renowned as friendly and kind staff who are local and have been with us for years.But we still issued a refund for the second night although we did not have to according to the policy as your husband checked out the next morning by actually returning the room key on the second day.If there's next time, we will try even harder to meet your expectations. Thank you again for taking your precious time to write a review for us.

10/10 Excellent

Dale

Traveled with partner
Disliked: Staff & service
The room was clean, the building was kind of out dated
Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2023

8/10 Good

Les

Seen that the restaurant was closed and for rent.
Stayed 1 night in Oct 2023

10/10 Excellent

jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities
great staff,easy check in and good location
Stayed 1 night in Sep 2023

6/10 Okay

Zoltan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Garry

Stayed 1 night in Aug 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
It's quiet, comfortable, clean and staff are very friendly.
Stayed 1 night in Aug 2023

6/10 Okay

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from M.S. on Aug 9, 2023
Thank you for your review.We'll keep trying to upgrade everything.Looking forward to serving you again.

8/10 Good

phillip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, check-in was quick, average motel for a great price.
Stayed 2 nights in Jul 2023
Response from M.S. on Aug 9, 2023
The management and the staffs of Sundre Motor Inn appreciate your review.We'll keep trying to upgrade everything.Looking forward to serving you again in the near future.

8/10 Good

Emilie

Stayed 1 night in Jul 2023

6/10 Okay

Marjorie J. and Victor, Lloydminster

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Liked that it was fog friendly. Would have like security chain and dead lock on our door.
Stayed 2 nights in Jun 2023

4/10 Poor

Jack

Traveled with group
This motel presents as if it is going to shut down next month. It smells. The lobby ceiling is falling down. It has a Bates motel felt out.
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Stayed 1 night in Jun 2023

6/10 Okay

Vicky

Traveled with partner
Disliked: Property conditions & facilities
Room was very clean. Beds comfortable but room was very dated.
Stayed 1 night in Jun 2023

10/10 Excellent

Robbie

Stayed 1 night in Jun 2023

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There were no top sheets on the beds; just a duvet and cover.not sure how often the duvet covers are. Washed/changed. No smoke detector. Restaurant has been closed. This is an old facility in serious Ned of upgrading. Price was reasonable.
Stayed 2 nights in Jun 2023
Response from M.S. on Jun 19, 2023
Thank you for your review.We'll keep trying to upgrade.Thank you for staying at Sundre Motor Inn.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great motel, 80$ was really reasonable for summer season around calgary ! Will go again!
Stayed 1 night in Jun 2023
Response from M.S. on Jun 7, 2023
Appreciate your review.Looking forward to serving you again.

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from M.S. on May 22, 2023
Thank you for your review.We'll keep trying to improve our service.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Scented air in room
Stayed 1 night in May 2023
Response from M.S. on May 21, 2023
Thank you very much.Looking forward to serving you again in the near future.

10/10 Excellent

john

Stayed 1 night in Mar 2023
Response from Moon on Mar 22, 2023
Thank you for staying st Sundre Motor Inn.Appreciate your business and your review.Looking forward to serving you again.

4/10 Poor

Tammy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very old and could desperately use some updating
Stayed 1 night in Mar 2023
Response from Moon on Mar 5, 2023
Thank you for staying at Sundre Motor Inn.We are keep up grading part by part every year andit's going to be better sooner or later.Thank you for your review.

8/10 Good

MARCEL

Liked: Cleanliness, room comfort
all that you need no extra
Stayed 6 nights in Oct 2022
Response from Moon on Oct 29, 2022
Thank you for your review.We'll keep trying to upgrade everything.Appreciate for your business.

6/10 Okay

Cory

Stayed 1 night in Oct 2022

2/10 Terrible

Mario

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

MARCEL

Stayed 1 night in Sep 2022
Response from Moon on Sep 30, 2022
Appreciate for your review.Looking forward to serving you again in the near future.

10/10 Excellent

Gil

Stayed 1 night in Aug 2022

8/10 Good

Ian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price. We had no issues. It was a great stay
Stayed 2 nights in Aug 2022
Response from Moon on Aug 25, 2022
Appreciate for your review.We'll keep trying to upgrade our facilities and service.Looking forward to serving you again.Thank you very much.

6/10 Okay

JAMES, EDMONTON

Traveled with partner
Disliked: Amenities, property conditions & facilities
We expected more for the price. The Inn was connected to a bar and the bartender checked us in, The outside of the building looked run down and not inviting. Fortunately, the room was not too bad, It was clean and the bed was comfortable. We have stayed in nicer places for less.
Stayed 1 night in Aug 2022
Response from Moon on Aug 23, 2022
Thank you for your review.We'll keep trying to upgrade our facilities.

8/10 Good

Kelsie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and the room and bathroom were clean.
Stayed 1 night in Aug 2022
Response from Moon on Aug 23, 2022
Appreciate for your review.We are keeping try to upgrade.Looking forward to serving you again.

2/10 Terrible

Sandra

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in was so friendly!! The room was very clean, the bed was comfortable and the toilet paper was plush. We would stay here again.
Stayed 1 night in Aug 2022
Response from Moon on Aug 8, 2022
The staffs and management of the Sundre Motor Inn appreciate your review. We'll keep trying to upgrade our facilities and service. Thank you very much and looking forward to serving you again.

4/10 Poor

Wanda

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Debra

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Chih-Tan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wildlife all over
Stayed 1 night in Jun 2022
Response from Moon on Jun 27, 2022
Appreciate for your review. We'll keep trying to upgrade everything. Looking forward to serving you again.

8/10 Good

Joanne

Liked: Cleanliness, staff & service
Older property with 2 double beds. Matresses are very comfortable and property was very clean.
Stayed 3 nights in Jun 2022
Response from Sundre Motor Inn Front Desk on Jun 16, 2022
Thank you for staying at Sundre Motor Inn. We hope to serve you again in the near future! :)

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all was great but Keurig was malfunctioning.
Stayed 2 nights in Jun 2022

8/10 Good

Jerika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I was followed back to the hotel by a really creepy guy, the hotel staff made sure of my safety and made sure that I would be alright. The rooms were really clean and the beds were super comfy.
Stayed 1 night in May 2022
Response from Moon on May 10, 2022
Thank you for staying at Sundre Motor Inn, and appreciate your review.

10/10 Excellent

Leslie

Traveled with group
Liked: Staff & service, property conditions & facilities
It was adequate
Stayed 1 night in Apr 2022
Response from Moon on May 2, 2022
Appreciate for your review & I'm grateful for your business. Looking forward to serving you again in the near future.

10/10 Excellent

Henry

Stayed 3 nights in Feb 2022

8/10 Good

Heather

Traveled with group
Liked: Staff & service
Friends for craft market
The place was quiet and although the beds were a little uncomfortable the stay overall was good
Stayed 3 nights in Feb 2022
Response from Moon on Feb 22, 2022
Thank you for your review. We'll keep trying to upgrade. Looking forward to serving you again in the near future.

6/10 Okay

Lynn

Business traveler
Liked: Cleanliness, staff & service
The heater in the room was incredibly loud. It kept me awake all night.
Stayed 2 nights in Jan 2022
Response from Moon on Feb 8, 2022
I am very sorry about any inconvenience . I will fix it as soon as possible. Thank you for your comment.

4/10 Poor

ALIA

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was kind. There’s a fridge & microwave in each room. The hallway to the main floor rooms has a terrible sewer smell, even through your mask. The sheets on the bed had many stains and the pillowcases had drool marks on them and had not been changed since the last guests. They also had a sign to use the slippers & remove your shoes in the room but there were no slippers there. Unfortunately we checked in, went out & arrived back very late so we were too tired to ask for things to be changed. But with dirty/stained sheets, especially during Covid times, we would NOT stay there again.
Stayed 1 night in Dec 2021
Response from Moon on Dec 29, 2021
Please accept my sincere apology. I've warned the housekeeping girl who cleaned that room and she will be terminated if things happen again. We'll keep trying to upgrade everything. Sorry again for any inconvenience.

8/10 Good

Darrian

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from Moon on Dec 28, 2021
Thank you for your review.