Sunninghill Vacations from $881

Well, at 2 o’clock in the morning over the intercom, we were instructed to vacate our rooms and exit the hotel, not to use the elevators. I panicked. The announcement lasted at least five minutes then by the time I got to the hallway, there was no one in the hall. I didn’t smell smoke. I called reception and they said that everything was OK. Now you think that they would have gone back onto the intercom and said to go back to your rooms but they didn’t. I lost an entire rest of the night sleep I couldn’t sleep. There was no water in my room. I called three times to get water and by the time I got it I was checking out. The room has dust on the floor, some types of pillow feathers or something that somebody really needs to mop the floor.

Staff was very accommodating - helped us find a safe, reliable, and affordable tour. Was communicative through Expedia responding quickly while traveling there. I would recommend any of my friends/family to stay here.

Phone didn't work at times. Front desk didn't pickup at times and when you then had to go down to communicate an issue, most times they would seem offended until guest relations had to attempt to help and even that had its inconsistencies. Night shift seemed genuinely interested in helping out. Shower didn't drain properly, room had to be changed twice to get good drain. Very old couch. They didn't really seem too surprised and maintenance said half the rooms where like that. Chairs in pool area dusty so couldn't wait there during cleaning, you'd have to wait in an already crowded lobby. Dryer in room didn't work, maintenance confirmed that's how it worked. Housekeeping would forget stuff sometimes and when I tried to remind them of missing items or a missing area that wasn't cleaned, like the toilet or missing towels, it would almost seem like one was being overbearing. Even though housekeeping head seemed apologetic, sometimes cleaner would seem offended. Had to write the list of items on a paper and stick on door before I got consistent service. Restaurant waitress told a lie and didn't deliver an order that was paid. 3 out of the 5 times I ordered burger at night, bun was wet. When I complained in the morning to their head, first time she sounded like I was bothering her, second time, different person sounded better. No standards. It was a very stressful stay. I tried to give them a chance every week but overall was a very stressful stay. Never again.

Beautiful property, clean room, courteous staff and great buffet breakfast. Would stay again.

If you need a place to stay at the airport, this is a great option. It’s cheap but good value for money