Surabaya Independent Hotels & Suites

This is such a beautiful hotel. It's a huge hotel but with the extensive passageways and courtyards it's easy to think you're the only one there. Really worth the stay (and the staff are extremely accomodating and courteous)

The hotel is perfect for the price. The staff was nice and helpful, and the breakfast buffet in the morning was tasty. Lots of mosquitoes in the hotel. I didn't expect that. The bed sheets can use some TLC. There were dark stains in some of them. I appreciate that they have a clean water station to fill up your water bottle. The halls are noisy and echo in every direction because of the hard floor and wall surfaces. Overall, the stay was ok.

Comfort room, not far from the city center, sufficient basic facilities, friendly hotel staffs, enjoy staying in this hotel

Generally is good in term of cleanliness and comfortability because its a new hotel BUT the room SOUNDPROOF VERY POOR. We can hear toilet flushing noise, water sound from water tap all from top and/or next door, as well as people talking at neighbour room. Seem short of staff because call to operator and reception many time and no one pickup calls BUT staff is friendly.

Tv in English & v comfortable bed. Bathroom could have been cleaner & drains in sink/shower clogged. No employees speak much English. Lounge/bar desolate,smokey,& with no beer or espressos,etc. breakfast is all meat w 1 rice dish. Taxis easy to find by hotel

Me and my friends stayed one night at the Family Guest House in Surabaya which is located a 10 minutes taxi drive from the Train Station. The staff was friendly and helpful. The included breakfast was pleasing.

The location is just perfect in the heart of Surabaya business district. Surprisingly, my room got upgraded into higher class. All the staff are very helpful and cheerful. The breakfast menu is fine, you can have local/traditional food & western food as well. The internet connection is fast, both in room and in lobby.

Near airport, Easily to find food nearby. Room cleanest very good. Price reasonable. The view of the ground floor very nice with fast foods stall and coffee bar

The Plaza hotel is well positioned for those that would like to be in a comfortable setting, near a mall (a minutes walk to 2 in this case) and good value for money. The staff are very helpful and pleasant to deal with, offering a new room immediately when I mentioned a problem with my first. I didn't expect that, although as it couldn't be resolved during my stay I appreciated them doing what they could. The gym and swimming pool are off site, a couple of minutes walk which isn't so bad, although the facilities are a bit below par. Altogether I would stay there again, happy with the personable service, level of comfort, location and pricing.

Hotel was clean and nicely-designed. Location was quite decent, easy to access many major places. Room was clean and neat. Traffic noise might get a little loud on lower floors, facing the main road. Staff was helpful and tried their best to help with directions, etc. Overall quite decent, although breakfast wasn't super.