Desk, laptop workspace, blackout drapes, free cribs/infant beds

Reviews of Super 8 by Wyndham Susanville

2 out of 5
Super 8 by Wyndham Susanville
2975 Johnstonville Road, Susanville, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 373 out of 1002 reviews" "
Rating 8 - Good. 351 out of 1002 reviews" "
Rating 6 - Okay. 174 out of 1002 reviews" "
Rating 4 - Poor. 75 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Armin

Traveled with group
The area was industrial, crowded . Breakfast was sub standard. Unfortunately the power went out for 1/2 the night which made the experience even less appealing.
Stayed 1 night in Apr 2024
Response from cybercme on May 2, 2024
Greetings Armin. Sorry we failed to meet your expectations this trip. The power outage was unfortunate for all of us and appreciate your understanding for things beyond our control.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from cybercme on Apr 30, 2024
Thanks for the 5-star stamp of approval, Kevin.Your business is much appreciated and we wish you safe travels till we have the pleasure of your return to us again. :-)

10/10 Excellent

Stephanie J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & helpful Staff!
Stayed 1 night in Apr 2024
Response from cybercme on Apr 28, 2024
Thanks and a hat tip for your rating and comments, Stephanie!You and your business are much appreciated and we hope to have you with us again in the future.

10/10 Excellent

Georgette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed by the cleanliness of the room! Excellent!
Stayed 1 night in Apr 2024
Response from cybercme on Apr 28, 2024
Thanks and a hit-tip for the 5-star rating, Georgette.Safe and enjoyable travels be yours wherever you may go. Hope to have you back with us again in the future.

10/10 Excellent

Kathleen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean & easy-peasy baby!
Stayed 2 nights in Apr 2024
Response from cybercme on Apr 25, 2024
Hey, hey - Kathleen.Many thanks for the 5 rating and feedback.Safe travels be yours till we have the pleasure of your return to us in the future! :-)

8/10 Good

Vincent, Vancouver

Traveled with partner
Liked: Cleanliness
Ok value for what we needed. A place to sleep while traveling
Stayed 1 night in Apr 2024
Response from cybercme on Apr 23, 2024
Thank you for sending feedback Vincent.We hope you'll be with us next time you visit our coastal California town!

10/10 Excellent

Scott

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff at check in .very helpful
Stayed 1 night in Apr 2024
Response from cybercme on Apr 22, 2024
Greetings, Scott.Thank you for choosing Super 8 Wyndham, Susanville on your recent visit through our town.Your business is greatly appreciated and we thank you also for taking a minute to send back a review and 5-star rating.Peace be yours till we see you again.

6/10 Okay

Judy

Disliked: Property conditions & facilities
No decaf No tv channels or usage directions Difficult to open room door No hair conditioner - said they only had shampoo
Stayed 1 night in Apr 2024
Response from cybercme on Apr 22, 2024
Hi, Judy. We regret you didn't give our front desk a call to let us know you were having issues or needed something. We're staffed 24-hours a day to provide award-winning guest service. We hope you'll give us a chance to demonstrate this next time you visit our area.

2/10 Terrible

peter

Liked: Staff & service
Disliked: Property conditions & facilities
The place was full of loud drinking people who showed little consideration for their neighbours
Stayed 1 night in Apr 2024
Response from cybercme on Apr 21, 2024
Greetings, Peter.We regret we didn't hear from you regarding this issue.Our staff is very adept at quelling any disturbance from neighboring guests who become so comfortable they forget they are not alone.Thank you for staying with us nonetheless. We hope you'll try us again in future and give us that opportunity to demonstrate our award-winning guest service.

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice service.
Stayed 1 night in Apr 2024
Response from cybercme on Apr 19, 2024
Hi, Emily.Thank for choosing Super 8 Susanville and taking a minute to let us know how we did.We hope to have the pleasure of having you with us next time you visit Lassen County, California!

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service
This property is located very conveniently for those traveling through the area. We also loved that we could walk to the nearby restaurant for dinner, which was very good and very well priced. The front desk person was friendly and helpful. The bed was comfortable and the room was quiet. The hotel decor and furnishings are somewhat dated. We would stay here again.
Stayed 1 night in Apr 2024
Response from cybercme on Apr 10, 2024
Thank you for the kind comments, Carol!We appreciate your business and taking a minute to send back a 5-star rating.We'd love to have you with us each time you visit our part of Northern California and wish you travel mercies till we see you again.

10/10 Excellent

Betsy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff. Extra pillows available, all the little extras were there.
Stayed 1 night in Apr 2024
Response from cybercme on Apr 10, 2024
Hello Betsy.Thank you for staying with us and sending back a 5-star rating and review.We hope to have another chance to earn your repeat business if you should travel our way in the future!

10/10 Excellent

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 3 nights in Apr 2024
Response from cybercme on Apr 7, 2024
Hi, Guadalupe.Glad you had a great stay! Thank you for sending back a 5-star nod of approval.We hope you'll be with us each time you visit our coastal California town!

10/10 Excellent

MICHAEL, Winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick, easy, and very pleasant. The stairs to the upper floor are a bit dated with worn out carpet. Room very nice with what seems to be an upgraded bathroom/shower...lots of room. Good overnight stop and reasonably priced.
Stayed 1 night in Apr 2024
Response from cybercme on Apr 7, 2024
Greetings, Michael.Thank for choosing Super 8 Susanville and taking a minute to let us know how we did.We hope to have the pleasure of having you with us next time you visit Lassen County, California!

10/10 Excellent

Nick

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the uniqueness of this particular location is that it is surround by any amenities, easy access to the motel, and safe.
Stayed 7 nights in Mar 2024
Response from cybercme on Apr 1, 2024
HI, Nick.Please know how much we appreciate your business and your rating after your stay.We'd love to have you back with us each time your visit our part of Northern California!

2/10 Terrible

Josie

Traveled with family
Liked: Staff & service
Disliked: Amenities
My room was prepaid when i arrived it was cancelled?
Stayed 1 night in Mar 2024
Response from cybercme on Apr 2, 2024
Hi Josey, I’m sorry for the human error that caused the cancellation of your prepaid reservation. We’re glad we were able however to get you accommodations and we hope you’ll forgive this oversight and stay with us next time you travel our way.

10/10 Excellent

emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from cybercme on Mar 30, 2024
Howdy, Emily.Thank you for your feedback. You 5-star rating is most appreciated. Safe travels be your wherever the road may lead! :-)

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from cybercme on Mar 30, 2024
Thank you for choosing us, Wayne. We appreciate you taking a minute to send back a rating and we hope that you’ll be with us next time you travel our way.

10/10 Excellent

Beverly

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, friendly staff!
Stayed 1 night in Mar 2024
Response from cybercme on Mar 27, 2024
Many thanks, Beverly! We'll always do our best to keep you coming back and hope we get another chance to have you with us next time you venture our waySafe travels be yours till then. :-)

10/10 Excellent

Jacky

Stayed 1 night in Mar 2024
Response from cybercme on Apr 14, 2024
Hi, Jacky.It is a joy to have you join our online conversation! May this and all future trips be safe, and thanks again for taking the time to share your experience.

6/10 Okay

McKenna

Stayed 2 nights in Mar 2024
Response from cybercme on Mar 25, 2024
Thank you for rating us after your stay, McKennaYour business is much appreciated and we hope to get the chance to do even better next time you travel our way.

10/10 Excellent

Aissar

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly
Stayed 1 night in Mar 2024
Response from cybercme on Mar 23, 2024
Thank you for the high marks after your stay, Aissar.Please know your business is much appreciated and we hope you'll choose us again next time you travel our way!

8/10 Good

Jeffrey, Independence

Liked: Cleanliness, staff & service, property conditions & facilities
Busy but quiet. Slept well.
Stayed 1 night in Mar 2024
Response from cybercme on Mar 20, 2024
Many thanks, Jeffery!We appreciate your business and taking a minute to send back a rating for our service and accommodations.We hope to have you back each time your travel our way.

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our motel room was Very Clean. The area outside of it swept and clean. Even the walk ways were clean of stains and gum. It didn’t smell like a hotel and smelled clean. The service was kind and helpful. There was a microwave and fridge in the room. Great location. We walked to restaurants. Walmart is across the street. Breakfast is minimal. But coffee is hot! Would definitely return.
Stayed 1 night in Mar 2024
Response from cybercme on Apr 12, 2024
Howdy, Joyce.It's a blessing to know we've earned your repeat business!Thank you for taking a minute to share your experience with us. We hope to have you back each time you venture our way.

10/10 Excellent

Ka-Rinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff Always Been Kind When I Have Stayed Here, Also The AC/Heater Functions :)
Stayed 2 nights in Jan 2024
Response from cybercme on Mar 18, 2024
Thank you for the 5-star feedback, Ka-Rinn.Great to have you with us again and we hope for your safe return back to us next trip!

10/10 Excellent

Vickie R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean rooms, helpful staff, great customer service. It's our "go to" in Susanville
Stayed 3 nights in Mar 2024
Response from cybercme on Mar 17, 2024
Greetings, Vickie.We appreciate you taking a minute to send back a 5-Star rating!We hope to be your go-to hotel each time you visit our part of Northern California and wish you travel mercies till we see you again!

10/10 Excellent

LARRY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, desk clerk accommodated our request to be on the ground floor. Breakfast less than at most chain motels
Stayed 1 night in Mar 2024
Response from cybercme on Mar 15, 2024
Thank you, Larry.We'll always do our best to keep you coming back and hope we get another chance to have you with us next time you venture our way!

10/10 Excellent

Faye

Stayed 1 night in Mar 2024
Response from cybercme on Mar 13, 2024
Many thanks, Faye! We'll always do our best to keep you coming back and hope we get another chance to have you with us next time you venture our way!Safe travels be yours till then. :-)

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from cybercme on Mar 11, 2024
Thanks for choosing Super 8 Susanville, Helen.We appreciate your business and hope we'll have the pleasure of your return next time you travel our way.

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay.
Stayed 2 nights in Feb 2024
Response from cybercme on Feb 28, 2024
Thank you for staying with us, Annette.We appreciate your rating today and hope we'll have the pleasure of your return next time you travel our way! :-)

10/10 Excellent

Bryan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I really thought the staff was great and made check in a breeze. Overall the room was clean and in good shape. Some mold on the ceiling of the bathroom is the only thing that needs attention. Got a great night's sleep.
Stayed 1 night in Feb 2024
Response from cybercme on Feb 16, 2024
Many thanks for the review, Bryan!We hope to have you back with us again each time you travel our way and wish you travel mercies till we see you again.

10/10 Excellent

Art

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a decent hotel, clean and close to restaurants, etc.
Stayed 1 night in Feb 2024
Response from cybercme on Feb 13, 2024
Thanks, Art.We'll always do our best to keep you coming back and hope we get another chance to have you with us next time you venture our way!

6/10 Okay

ed

Stayed 1 night in Jan 2024
Response from cybercme on Mar 20, 2024
Thank you for rating us after your stay, Ed.Your business is much appreciated and we hope to get the chance to do even better next time you travel our way.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from cybercme on Jan 26, 2024
Thank you for the high marks after your stay, William.Please know your business is much appreciated and we hope to be your go-to hotel next time you travel our way.

4/10 Poor

Chris

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from cybercme on Jan 24, 2024
HI, Chris.Please know how much we appreciate your business and your rating after your stay.We'd love to have you back with us each time your visit our part of Northern California!

6/10 Okay

Tomas

Stayed 11 nights in Jan 2024
Response from cybercme on Jan 14, 2024
Hey, Tomas.We're sorry to learn we didn't quite pass muster during your recent visit.It is our hope we'll have another opportunity to win your business next time your travel our way.

10/10 Excellent

Sadie

Traveled with pets
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from cybercme on Jan 8, 2024
We would like to thank you for taking the time to to let us know how we did, Sadie.Guest feedback is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future!

6/10 Okay

William

Mattress was way too soft.
Stayed 1 night in Dec 2023
Response from cybercme on Dec 31, 2023
Hey, William.Sorry you didn't find our mattresses to your liking. We aim for middle ground. All our bedding is the same and, like the three bears, some find them too soft, too firm and just right - solely based on what each guest has at home.We do appreciate the chance to be of service and hope you'll consider being with us again next time you travel our way.

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, property conditions & facilities
no shower wand-no soap in dispensers-heat lamp out-room heater makes too much noise. Room 217
Stayed 1 night in Dec 2023
Response from cybercme on Dec 25, 2023
Hi, Robert. Thank you for choosing us on your recent visit to Lassen County portion of California.Please don't hesitate to call our front desk if you need anything or find an issue we can solve while you are here. Learning after the fact is not as helpful and robs us the opportunity to demonstrate our complete commitment to our comfort and satisfaction.We hope to be your go-to hotel each time you travel our way and wish you safe travels until your return! :-)

10/10 Excellent

Ciara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from cybercme on Dec 25, 2023
Hi, Ciara. Thank you for choosing us on your recent visit to Lassen County portion of California.We hope to be your go-to hotel each time you travel our way and wish you safe travels until your return! :-)

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again.
Stayed 1 night in Nov 2023
Response from cybercme on Dec 5, 2023
Thank you for the high marks after your stay, Holly.Please know your business is much appreciated and we look forward to being your go-to hotel next time you travel our way. :-)

10/10 Excellent

Patricia, Apache Junction

Liked: Cleanliness, staff & service
Room was clean, comfortable and quiet, I’m a tub person, tub very old and worn out finish, needs replacing or refinishing
Stayed 1 night in Dec 2023
Response from cybercme on Dec 5, 2023
Hi, Patricia.We're glad to have you with us and apologize we didn't quite measure up with regard to the bathroom. I've passed your note on to our General Manger and we hope you'll give us another try next time you visit our part of California.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from cybercme on Dec 5, 2023
Thank you for staying with us!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Parking lot wouldn't allow us space for pulling a trailer.
Stayed 1 night in Nov 2023
Response from cybercme on Nov 30, 2023
Thanks for the 5-star stamp of approval, Sharon!We do our best to accommodate large vehicles and vehicles towing on our main lot without inconveniencing other guests. Thank you for understanding and your willingness to work with us on that issue.We appreciate you choosing Super 8 Susanville and hope we'll have the pleasure of your safe return next time you travel our way!

10/10 Excellent

Fredna

Stayed 1 night in Nov 2023
Response from cybercme on Dec 25, 2023
Hi, Fredna. Thank you for choosing us on your recent visit to Lassen County portion of California.We hope to be your go-to hotel each time you travel our way and wish you safe travels until your return! :-)

4/10 Poor

Marisa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very average motel. Room was run down and has been poorly patched up. Stairs were very dirty and slanted. Three people were smoking marshy an outside on some chairs in front of one of the rooms. Parking was limited. Breakfast was pretty poor. Very small selection - nutrition grain bar, yougurt, oatmeal. Cereal. The milk was warm and the hot water was Luke warm at best. The small refrigerator holding the yogurt and juice needed to be defrosted. The little juice containers are what you wound be served in a pre-school. One of the morning attendants was smoking outside and coughing and the other was doing grade school word mazes.
Stayed 1 night in Nov 2023
Response from cybercme on Nov 28, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Susanville, Marisa.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that our free continental breakfast didn't satisfy. We have a couple of full-menu restaurants nearby that we can recommend for you if you' re looking for something more hearty to start your day.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Valeria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was quiet and peaceful no noise from neighbors its clean plus i love how they have bigger bottles of shampoo, body wash, conditioner.
Stayed 1 night in Nov 2023
Response from cybercme on Nov 28, 2023
Great to learn we were able to make your stay wonderful!WE appreciate letting us know and we hope we've earned your return visit next time you travel our way!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from cybercme on Nov 28, 2023
Greetings, Curtis!We appreciate you taking a minute to send up a review for us.We hope we've earned your repeat stay whenever you travel our way and wish you safe travels until then. :-)

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Would try somewhere else next time.
There are not many choices in Susanville. Could hear the snoring guest from the room above mine.
Stayed 1 night in Nov 2023
Response from cybercme on Nov 23, 2023
Hey, Robert. We apologize another guest's medical situation dampened an otherwise good stay.We hope to get another chance to better serve you in the future.

8/10 Good

Keith

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Long weekend getaway
Not many choices to stay at in Susanville. This was nicer than the run-down motels nearby. Appears remodeled not too long ago and they were painting outside while I was here. Room was clean, king bed was comfortable and the hot water and heater worked well, as it was cold outside!
Stayed 2 nights in Nov 2023
Response from cybercme on Nov 14, 2023
Thank you for staying with us, Keith.We appreciate your business and taking a minute to send back a review for us as well.Travel safe and we hope to have you back again next trip our way!