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Amazing with great food (I think I got room service every night) and all the staff is beyond cool and nice. Please stop by the bakery and start your day with a croissant and get a cake for dinner later - you won’t regret it.
Jesus
Stayed 3 nights in May 2024
Response from Maria (Duty Manager) on May 20, 2024
Dear Jesus,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Great hotel to stay in Suva for:
Easy access to city, museum, parliament etc.
Clean rooms and comfortable beds.
The breakfast and dinner meals are delicious.
The have a lovely little bakery and coffee shop on site.
The spa is a must. I had a very relaxing massage there.
The staff are very friendly.
One thing I must comment on is there needs to be a little more effort with efficiency especially in the dining area in the evenings. Other then that I have enjoyed my stay once more and I highly recommend GPH.
emma
Stayed 1 night in May 2024
Response from Maria (Duty Manager) on May 18, 2024
Dear Emma,Thank you so much for your kind review. We are delighted positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to welcoming you back on your next visit to Suva.
Neah was amazing she was friendly and proficient during our check in process
I would recommend this hotel
shalendra
Stayed 1 night in May 2024
Response from Maria (Duty Manager) on May 18, 2024
Dear Shalendra,Thank you so much for your five-star review. We are delighted positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to welcoming you back on your next visit to Suva.
I liked everything about this property except when they chose to turn the hot water on when some “important” person checked in. Then, after that person checked out the water went back cold. I was there three days taking cold showers, before the German guest.
Jennifer
Stayed 5 nights in May 2024
Response from Maria (Duty Manager) on May 13, 2024
Dear Jennifer,Thank you so much for your five-star review. We are delighted positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to welcoming you back on your next visit to Suva.
Nice hospitality, friendly staff, close to the town area, very convenient.
Asha
Stayed 3 nights in Apr 2024
Response from Maria (Duty Manager) on May 3, 2024
Dear Asha,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
The hotel setting was amazing and beautiful. the rooms. Exceptionally clean beds were very comfortable and the staff bent over backwards to be helpful and accommodating.. well worth the money.
Richard
Stayed 3 nights in Apr 2024
Response from Maria (Duty Manager) on Apr 24, 2024
Dear Richard,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Response from Maria (Duty Manager) on Apr 24, 2024
Dear Andrew,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Lovely hotel. Nice pool. Beautiful lobby and atrium. The restaurant was delish. Very happy with our stay here.
Jairo
Stayed 1 night in Mar 2024
Response from Maria (Duty Manager) on Apr 18, 2024
Dear Jairo, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Response from Maria (Duty Manager) on Apr 16, 2024
Dear Sami, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Music from pool bar was very annoying. Far too much bass
Jennifer
Stayed 3 nights in Feb 2024
Response from Maria (Duty Manager) on Apr 12, 2024
Dear Jennifer, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Response from Maria (Duty Manager) on Apr 12, 2024
Dear Sailesh,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Dear Hitesh,Thank you so much for your five-star review. We are delighted positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to welcoming you back on your next visit to Suva.
Our stay at GPH was outstanding. The staff were genuinely lovely, warm and friendly. The rooms were well kept and spacious. Highly recommended.
Vineet
Stayed 2 nights in Mar 2024
Response from Maria (Loyalty Ambassador) on Mar 19, 2024
Dear Vineet, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Response from Maria (Loyalty Ambassador) on Mar 12, 2024
Dear Saras,I was delighted to read how much you and your wife enjoyed your stay with us!Many thanks for taking the time to pass on your feedback. I am happy to hear that you had an amazing stay and both our products and services were to your liking. We look forward to welcoming you back to Grand Pacific Hotel in the not too distant future.
Response from Maria (Loyalty Ambassador) on Feb 13, 2024
Dear Natalie,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
8/10 Good
Jun
Feb 7, 2024
Jun
Stayed 1 night in Feb 2024
Response from Maria (Loyalty Ambassador) on Feb 9, 2024
Dear Jun, Thank you for your 4 star review. The team at the Grand Pacific Hotel appreciates your rating.
6/10 Okay
arun
Feb 5, 2024
Ok
arun
Stayed 5 nights in Jan 2024
Response from Maria (Loyalty Ambassador) on Feb 6, 2024
Dear Arun,Thank you for sharing your recent experience at the Grand Pacific Hotel.Clearly, we fell short of your expectations, and I would like to extend my sincere apologies for the undoubted disappointment that resulted. All of us at the Grand Pacific Hotel are very proud of the services and facilitates that we strive to offer our guests.I do hope that we will have the opportunity of welcoming you back to the Grand Old Lady.
Response from Maria (Loyalty Ambassador) on Feb 6, 2024
Dear Jo-Anne, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Response from Maria (Loyalty Ambassador) on Feb 6, 2024
Dear Ismaila,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
4/10 Poor
shabnam
Jan 24, 2024
Liked: Cleanliness
Disliked: Staff & service
shabnam
Stayed 2 nights in Jan 2024
Response from Maria (Loyalty Ambassador) on Jan 27, 2024
Dear Shabnam,Thank you for sharing your recent rating at the Grand Pacific Hotel. We regret your disappointment and surprised to read the overall experience as we note on check out when asked how your stay was you there was no indication you had not enjoyed your stay or there were any issues. Please know that your feedback is extremely valuable to us, and we would like to know in which areas we did not exceed your expectations. We use feedback to continuously make changes to our brand to improve the guest experience, please reach out to Nancy Chute our Hotel Services Manager to discuss your stay.We hope that you will give us the opportunity to serve you again in the future.
6/10 Okay
Dax
Traveled with group
Jan 18, 2024
Not as clean as I expected. Room was not up to my hotel standards.
Dax
Stayed 4 nights in Jan 2024
Response from Lachlan Walker -Portfolio General Manager on Jan 18, 2024
Dear Dax,I was greatly concerned to read your recent review of Grand Pacific Hotel. Clearly, we fell short of your cleanliness expectations, and I would like to extend my sincere apologies for the undoubted disappointment that resulted. All of us at the Grand Pacific Hotel are very proud of the services and facilities that we strive to offer our guests and I can assure you that your comments have been reviewed and discussed in detail with the team. Upon checking out our Guest Service Agent noted that you did not give any feedback however, we felt that was an opportunity to let us know your overall stay experience. Furthermore, our team was able to give you an early check-in as well as an upgrade to our Premier Ocean View room. Please accept my most sincere apologies for the inconvenience We hope that you will give us the opportunity to serve you again in the future.
Response from Maria (Loyalty Ambassador) on Jan 18, 2024
Dear Anu,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Efficient service. Clean Room. Fast check in. Friendly staff. Best breakfast in Suva.Great food and the lamington cake was the best that I've eaten so far.
emma
Stayed 1 night in Jan 2024
Response from Maria (Loyalty Ambassador) on Jan 18, 2024
Dear Emma,Thank you so much for your kind review. We are delighted positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to welcoming you back on your next visit to Suva.
10/10 Excellent
Adam
Jan 11, 2024
Adam
Stayed 1 night in Jan 2024
Response from Maria (Loyalty Ambassador) on Jan 14, 2024
Dear Adam,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Amazing property. Loved the experience. Lived up to my expectations.
Christine
Stayed 2 nights in Jan 2024
Response from Maria (Loyalty Ambassador) on Jan 12, 2024
Dear Christine,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Response from Maria (Loyalty Ambassador) on Jan 9, 2024
Dear Andrew,Thank you so much for your five-star review. We are delighted positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
Response from Maria (Loyalty Ambassador) on Jan 9, 2024
Dear Robin,Thank you so much for your five-star review. We are delighted positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
Excellent staff and service definitely going back .
Robin
Stayed 4 nights in Jan 2024
Response from Maria (Loyalty Ambassador) on Jan 12, 2024
Dear Robin,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
8/10 Good
Roselyne
Jan 4, 2024
Roselyne
Stayed 2 nights in Dec 2023
Response from Maria (Loyalty Ambassador) on Jan 9, 2024
Dear Roselyn,Thank you so much for your five-star review. We are delighted positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
8/10 Good
Shailen
Jan 2, 2024
Shailen
Stayed 3 nights in Dec 2023
Response from Maria (Loyalty Ambassador) on Jan 9, 2024
Dear Shailen, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Response from Maria (Loyalty Ambassador) on Jan 6, 2024
Dear Kempson,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
10/10 Excellent
Abel, Port Vila
Dec 30, 2023
Abel
Stayed 14 nights in Dec 2023
Response from Maria (Loyalty Ambassador) on Jan 27, 2024
Dear Abel,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
10/10 Excellent
Clifford
Dec 29, 2023
A perfect piece of paradise in a bustling city.
Beautiful hotel. Nicely appointed rooms. Professional, helpful, courteous and friendly staff. Delicious coffee and dining options. Wonderful pool and views of the harbor. Everything was perfect. Thank you for an amazing experience.
Clifford
Stayed 1 night in Dec 2023
Response from Maria (Loyalty Ambassador) on Dec 30, 2023
Dear Clifford,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Response from Maria (Loyalty Ambassador) on Dec 30, 2023
Dear Eathan, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Response from Maria (Loyalty Ambassador) on Dec 30, 2023
Dear Fazila,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
10/10 Excellent
Lillian
Traveled with family
Dec 19, 2023
Liked: Amenities
Room, staff service, meal, privacy, flexibility great. Feedback, noted small drip to floor, passage from level 2 after leaving lift n walking towards rooms 200 since my room is 202. Used to manage property n am sure heavy rain made me notice it, don't think other quests walking the sane route saw it.
Lillian
Stayed 2 nights in Dec 2023
Response from Maria (Loyalty Ambassador) on Dec 30, 2023
Dear Lillian, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
10/10 Excellent
Balveer
Traveled with family and small children
Dec 17, 2023
Liked: Amenities
Balveer
Stayed 2 nights in Dec 2023
Response from Maria (Loyalty Ambassador) on Dec 18, 2023
Bula Vinaka Balveer,Thank you for your 5 star rating, very much appreciated.
6/10 Okay
ASHISH
Dec 16, 2023
ASHISH
Stayed 1 night in Dec 2023
Response from Maria (Loyalty Ambassador) on Dec 18, 2023
Dear Ashish,Thank you for sharing your 3 star rating.
Nice stay … pleasant. Although, more vibrancy required in the hallways.
Anish
Stayed 3 nights in Dec 2023
Response from Maria (Loyalty Ambassador) on Dec 16, 2023
Dear Anish,Thank you so much for your five-star review. We are delighted positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to welcoming you back on your next visit to Suva.
The staff made this stay exceptional. Welcoming and friendly from the concierge’s first greeting, to dining staff and reception. They all put a smile on my face.
Deanne
Stayed 2 nights in Dec 2023
Response from Maria (Loyalty Ambassador) on Dec 12, 2023
Dear Deanne,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
The staff were excellent, my son was sick and they did everything to help
Tracey
Stayed 1 night in Dec 2023
Response from Maria (Loyalty Ambassador) on Dec 12, 2023
Dear Tracey,I was delighted to read how much you and your wife enjoyed your stay with us!Many thanks for taking the time to pass on your feedback. I am happy to hear that you had an amazing stay and both our products and services were to your liking. Always a pleasure to help each of our guest that stays at the Grand Pacific Hotel.
I just loved staying there - I have seen the GPH for years and never had an opportunity to stay, so this was a special occurrence. It did not disappoint - the staff were wonderful, helpful and personalized the experience by remembering us at breakfast the second morning! It is the little things like that, that make the stay so wonderful. Vinaka!
Quinn
Stayed 2 nights in Nov 2023
Response from Maria (Loyalty Ambassador) on Dec 4, 2023
Dear Quinn,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.
Response from Maria (Loyalty Ambassador) on Nov 24, 2023
Dear Jing,Thank you so much for your five-star review. We are delighted positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to welcoming you back on your next visit to Suva.
10/10 Excellent
Janet
Nov 18, 2023
Janet
Stayed 1 night in Nov 2023
Response from Maria (Loyalty Ambassador) on Nov 19, 2023
Dear Janet,Thank you so much for your 5 star rating. Very much appreciated.
10/10 Excellent
Jennifer
Nov 8, 2023
Jennifer
Stayed 1 night in Oct 2023
Response from Maria (Loyalty Ambassador) on Dec 4, 2023
Dear Jennifer,Thank you so much for your 5 star rating. Very much appreciated.
It is a beautiful building. Reminded us of a miniature Taj Mahl in Mumbai
Gina
Stayed 2 nights in Oct 2023
Response from Maria (Loyalty Ambassador) on Nov 1, 2023
Dear Gina, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Pacific Hotel. We are very proud of the services and facilities that we offer our guest and appreciate your endorsement.We look forward to welcoming you back on your next visit to Suva.