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The room with the jet tub was awesome! The resort was pretty empty as it was end of season but we kinda like that. Beautiful area and hotel. Also, yoga in the mornings was an awesome bonus!
Eliane
Stayed 4 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on May 3, 2024
We are thrilled that you enjoyed your experience with us! Thank you so much for your kind review and support. We would love to care for you again.
10/10 Excellent
Caroline, Oakland
Apr 20, 2024
Liked: Cleanliness
Caroline
Stayed 2 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 21, 2024
We appreciate your positive rating! We hope to care for you again soon.
10/10 Excellent
Darren
Apr 18, 2024
Liked: Property conditions & facilities
Beautiful room and we were able to walk every where
Darren
Stayed 2 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 19, 2024
We are so happy that you enjoyed your stay with us! Thank you for your review and support.
This is one of our top places to stay ever. The staff is so friendly and helpful any time they walk by they take the time to say hi. Any request is taken seriously. Had a wonderful time just walking the property and the room was well laid out. So appropriate for the area.
Ray
Stayed 4 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 18, 2024
Thank you so much for your incredibly kind review! We are ecstatic to hear that we are one of your favorite places to stay and we truly cherish your support. We hope to care for you again soon.
From the arrival, our experience was very sub-par. The staff was inexperienced, our sink drain was plugged, the bathroom was not very clean, we were charged for multiple items that we did not purchase (of course, we didn't discover that until we were home and I reviewed my credit card charges) and some of the wait staff were totally un-trained on how to serve and take care of their guests. We have paid much less for hotel stays and received better service and had cleaner accommodations. We ate at the resort because there are not street lights along the street there and we did not feel safe walking to town and back in the evening. We will visit Taos again but will not return to this resort.
Jodi
Stayed 3 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 9, 2024
Thank you for taking the time to share about your stay with us. We are sorry to hear that your experience was sub-par. We apologize for the issues you encountered in your room and with our staff. We appreciate you bringing these concerns to our attention so we can work with our team to improve. As for your charges, if you believe there was an error, we kindly ask that you give us a call as we would be more than happy to review your charges and correct any errors if needed. We, again, are very sorry that this stay was not most positive, but we are committed to improving and we would love another shot to impress you in the future.
Absolutely phenomenal atmosphere and staff. Such a beautiful location, with great art everywhere. It's very clean, it's got good food, hot tub and pool, social activity areas, and a beautiful garden. Would highly recommend. Can't say I've had such a nice experience anywhere else as of late, it's just damn cozy.
Silvio
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 7, 2024
We are elated to hear that you enjoyed so many aspects of your stay with us! Thank you so much for your incredibly kind review and high recommendation. Your support means the world to us!
Beautiful property and pool. My room was large and beautiful. Staff were very friendly and helpful. They provided a tour on arrival. They shared recommendations easily and without being asked. Very personal touches.
Parking was difficult. I recommend valet. The valet staff was very helpful - even if you wanted to self park.
Jessica
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 30, 2024
Thank you for sharing about your stay with us! We are so happy to hear that you enjoyed many aspects of your stay and we cherish your support.
By far the best hotel we’ve been so far. We even had fireplace in our room. Staff were else extremely friendly and professional. Library/game room has some really old collection of books.
Nerses
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 22, 2024
Thank you so much for this glowing review! We are so happy to hear that you enjoyed your stay and we truly cherish your kindness and support.
The people in Restaurant and maintenance staff, valet parking staff is amazing and enthusiastic to help customer.
Cleaning staff need improve a little. In the last two days, they did not completely clean my room. I still see water marks on mirror and trash near toilet is stay the same.
Tuyen
Stayed 4 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 22, 2024
Thank you for taking the time to share about your stay. We are glad that you enjoyed many of our staff members and we appreciate your honest feedback on how we can improve. We hope you will give us another chance to care for you again in the future.
8/10 Good
Audrey
Mar 16, 2024
Audrey
Stayed 6 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 17, 2024
Thank you for your positive rating! We hope you can return for another enjoyable stay with us soon.
The atmosphere and staff were amazing. The room is so cute with a fireplace. Everyone introduced themselves and were very helpful. The location is close to the square for food and shopping but it still feels like you’re tucked into the mountains!
Mariel
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 3, 2024
We are ecstatic to hear that you enjoyed our staff, room, location, and atmosphere during your stay with us! We truly cherish your kindness and support and we hope to care for you again in the future.
10/10 Excellent
Julie
Feb 24, 2024
Julie
Stayed 5 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on Mar 20, 2024
We appreciate your review, Julie! We hope to see you again soon.
Response from Kelsey H- Social Media Coordinator on Feb 20, 2024
Thank you for taking the time to leave us this review. We are sorry to hear that our restaurant did not meet your expectations, but we hope that you enjoyed your stay otherwise and we would love another chance to impress you in the future.
When we checked in, there was a 40 minute delay. This morning water was out for 40 minutes. And heater was broken so we slept in 60 degree room. All that said a nice hotel.
Chad
Response from Kelsey H- Social Media Coordinator on Feb 3, 2024
Chad, we are sorry to hear that there some issues during your stay with us. We apologize for the inconvenience, but we hope that you enjoyed the rest of your stay otherwise. We will ensure that our maintenance team has addressed these concerns and we hope you will give us another chance to care for you again in the future.
10/10 Excellent
Meredith
Feb 2, 2024
Meredith
Stayed 2 nights in Jan 2024
Response from Kelsey H- Social Media Coordinator on Mar 20, 2024
We are thrilled that you enjoyed your stay with us! Thank you for your rating and support.
Amazing stay, will deffinately stay again, my new go to in taos. Very clean, room was specious. Staff was just great at every turn. Would recomend to anyone. Thank you for the great hospitality.
Steven
Stayed 2 nights in Jan 2024
Response from Kelsey H- Social Media Coordinator on Jan 29, 2024
Steven, your kind review made our day! We are elated to hear that you enjoyed our staff, rooms, and cleanliness during your stay with us and we truly appreciate your recommendation and support. We look forward to caring for you again in the future!