water damaged nights with children
Posted Feb 25, 2014 on Hotels
booked 2 rooms from the hotel, stayed february 2014. One of the rooms had hard wood floor that was making sound on each step, the wood on the floor was obviously been wet, but not changed (god knows what's underneath...). the problem came up in the evening, as we only left the luggages to the hotel in the daytime. the first night there were serious reactions in throat, chest and eyes (allergic reactions). Next day i complained about the issue, and they promised another room. when we got back to the hotel in the evening, they just spread their hands and said sorry, sorry. there is nothing we can do. so another night in the same hotel in the same room with same symptoms. no discount, no nothing. On the other room the "extra bed" was brought from a cellar with distinctive cellar smell. again, spreading arms, sorry, sorry. no discount, no nothing. I advice ANYONE NOT to use the hotel, because of bad air and health problems as well as poor customer service. The amount i paid for the rooms would have been enough in Finland for starndard room (money value between these 2 countries is big). Despite contact request, nobody from the hotel has replied to my call request.