9.2/10 Wonderful! (1,001 reviews)
Close to Christmas markets and good vibe in hotel. Bar is super with attentive staff.
However, fire alarm in room adjacent went off for ages in the night with no communication from staff. Eventually it stopped. We were awoken to inconsiderate neighbours being sick in toilets and singing in showers.
Spa was also a huge let down - most lockers do not work and only one sauna and steam room was available.
Bathroom amenities had not been restocked - empty shower wash and vanity pack.
All in all, a nice hotel but let down by lack of communication, functioning facilities, and inconsiderate guests adjacent.
Reviewed on Nov 30, 2025