The Village of West Clay Vacations from $299

Great service and breakfast. Would definitely recommend this location to anyone

It was a great stay for an overnight to catch a flight the next morning. Very clean and I loved checking in online and using my phone as my key. Close to the airport and the room was huge!

I recently had the opportunity to stay at the Bottleworks Hotel and was truly impressed by the property. The design, ambiance, and attention to detail are exceptional — a beautiful blend of historic preservation and modern luxury. Unfortunately, my experience at check-in significantly impacted what could have been an entirely positive stay. Upon arrival, I interacted with a manager of guest services named Allyson. Her tone and demeanor were unprofessional, loud, and frankly demeaning. The interaction lacked courtesy, compassion, and the level of service expected from a hospitality professional — especially one in a leadership position. I respectfully expressed that I did not appreciate how I was being spoken to, but the overall experience left a negative impression that stayed with me throughout my visit. For a hotel of this caliber, the guest service experience should match the quality of the surroundings. If Allyson is to continue representing the hotel in a guest-facing leadership role, I strongly recommend additional training in customer service and communication. Thank you for taking the time to hear my concerns. I’m sharing this feedback in hopes that it leads to a more consistently positive experience for future guests.

Good price for the location. Friendly staff! Nice room

Breakfast staff were awesome about keeping everything stocked. The only complaint would be the parking. There’s a bar/grill within the hotel that’s open to public which inhibited hotel guests like us to park behind the hotel even though there was a parking garage.