8.8/10 Excellent! (4,307 reviews)
Almost everything was great! The room was super clean and almost all staff super friendly! The only issue we had was Sunday afternoon around 10:30 when we tried to use the pool with a waterfall. Since we had already check out of our room, we did not have a key to open the gate. I had to yell and wave my arms to get the life guard’s attention (because he had headphone in and was playing on his phone). He made eye contact, I yelled across the pool “we already checked out, so we don’t have a room key. But the website says we still have access through today. how do we get in?”. He rolled his eyes, shook his head no, and looked back down at his phone. No explanation, just a head shake and ignoring.
After everything else being so nice, It was a very unfortunate way to end our stay. We will be back though!
Reviewed on Oct 7, 2025