Loved my Hotel stay at the Westgate. My Room was very cozy and comfortable and i really loved the Restaurants in this Hotel. Also loved having easy Access to the Monorail and would definitely stay at this Hotel again.

Staff good Room with problems: toilet, safe vault, tv, no closet, no chair, too small

The hospitality and customer service is top tier. The ambiance is modern, clean, and the city view was incredible of the Empire State Building.Our family loves staying at the various Melia hotels.

Main road in front of hotel was closed. When we arrived, the concierge had no idea where to tell us to park. If they were transparent about it, ok. I would be ok. Then they said they are out of the 'free' wine, but could charge me $8 for a Heineken. Then couldn't get the elevator to work (we were on the 2nd floor thank God) The room was in good shape. The parking is what set off the chain for me. It's not hard to update a website. Or at least tell your staff what to say. Ended up parking in the City parking garage. I'd give it like a 75/100.

Location! Location! Location! Perfect. The lobby was nice. Check-in/ check-out was smooth. I will say that the room needed a LOT of TLC and the towels gave sandpaper serious competition. I was on the 2nd floor so the elevator wasn't an issue for us oer se ... HOWEVER it was super slow; definitely something to consider if you stay there on a higher floor. The fact that they only perform room service every 3 days could be an issue for some.