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Great hotel near the airport--has a bar/restuarant as well as a little shop with food/treats/toiletries for the room. Free coffee in the morning and the resturant food was excellent, as well as the amazing staff! Have stayed multiple times, this is a go-to for business.
Friendly staff - great location and free parking lots
Patricia
Stayed 4 nights in May 2024
Response from GM on May 21, 2024
Dear Patricia,Thank you for choosing to stay with us at Four Points by Sheraton Toronto Mississauga and for sharing your positive feedback with us.We're delighted to hear that you had a pleasant experience during your recent stay. Our team strives to provide exceptional service, and it's rewarding to know that you found our staff to be friendly. Additionally, we're glad that you appreciated our convenient location and complimentary parking facilities.Your feedback is greatly appreciated, as it serves as encouragement for our team to continue delivering excellent service to all our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please feel free to reach out to us.
The transportation and facilities the most i like.
BENIAM
Stayed 1 night in May 2024
Response from GM on May 21, 2024
Dear BENIAM,Thank you for choosing to stay with us at Four Points by Sheraton Toronto Mississauga and for sharing your positive feedback on Expedia.We are thrilled to hear that you enjoyed the transportation services and facilities during your stay. Providing convenient transportation options and excellent facilities are key aspects of our commitment to guest satisfaction, and we're glad to know that they met your expectations.Your kind words serve as encouragement for our team to continue delivering exceptional service and maintaining high standards throughout our property.We hope to have the pleasure of welcoming you back for another enjoyable stay whenever your travels bring you to the area.
The hotel is a nice place to stay. Clean, close to the airport. but the AC needs some work (too noisy) but in general it is a nice place for the price.
Miguel
Stayed 3 nights in May 2024
Response from GM on May 21, 2024
Dear Miguel,Thank you for taking the time to share your experience with us on Expedia.We're delighted to hear that you found our hotel to be a nice place to stay, appreciating its cleanliness and convenient proximity to the airport. Your feedback regarding the AC noise is duly noted, and we apologize for any inconvenience this may have caused during your stay. Please rest assured that we will address this issue promptly to ensure a more comfortable experience for our future guests.We are grateful for your patronage and look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.
Dear Ruth,Thank you for taking the time to share your feedback with us.We're delighted to hear that you had an enjoyable stay overall. Your comments are valuable to us as they help us continually improve our services. If there's anything specific you feel we could have done better to earn that extra star, please don't hesitate to let us know. We're committed to making each guest's experience exceptional, and your input is instrumental in achieving that goal.We look forward to welcoming you back soon for another fantastic stay.
Dear Emmanuel,Thank you for taking the time to share your feedback with us. We're deeply sorry to hear that your experience did not meet your expectations during your recent stay at our hotel. Cleanliness is of the utmost importance to us, and it's disheartening to learn that we fell short in this aspect.Please rest assured that we take your comments very seriously, and we have already addressed this issue with our housekeeping team to ensure that such incidents do not occur in the future.We truly appreciate your feedback as it helps us identify areas for improvement. If there's anything else you would like to share or if there's anything we can do to make things right, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.
Dear Bernard,Thank you for choosing to stay with us and for sharing your feedback on Expedia! We're glad to hear that you had a positive experience overall.We appreciate your feedback regarding the limited availability of carts. Please accept our apologies for any inconvenience this may have caused during your stay. We'll certainly look into ways to improve this aspect of our service to ensure a smoother experience for our guests in the future.We're delighted to know that despite this issue, everything else met your expectations. Your satisfaction is important to us, and we're committed to continuously improving our services to provide the best possible experience for our guests.Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
Dear Natnael H,Thank you for taking the time to leave us a review on Expedia! We're thrilled to hear that you had a great experience during your stay with us.Your satisfaction is our top priority, and we're delighted to know that we were able to meet your expectations. We're committed to providing exceptional service and ensuring that every guest has a comfortable and enjoyable stay.If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!
8/10 Good
Jacqueline
Business traveler
May 8, 2024
Liked: Cleanliness, staff & service, amenities
The staff were genuinely friendly. From the front desk staff, to the dinning room serving staff who served you to the cleaning staff that you might encounter in the halls. It seems to be a happy place to work.
Jacqueline
Stayed 2 nights in May 2024
Response from GM on May 15, 2024
Dear Jacqueline,Thank you for your recent review on Expedia. We appreciate your feedback and are delighted to hear about your positive interactions with our staff.At [Hotel Name], we strive to create a welcoming and friendly environment for both our guests and our team members. It's wonderful to hear that you found our staff to be genuinely friendly and that you felt the positive energy throughout your stay.We're committed to fostering a culture of happiness and satisfaction among our team members, as we believe that happy employees contribute to exceptional guest experiences. Your kind words will be shared with our entire team as encouragement to continue their outstanding service.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
8/10 Good
Donald
May 7, 2024
Liked: Amenities
convenience
Donald
Stayed 1 night in May 2024
Response from GM on May 15, 2024
Dear Donald,Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel convenient during your recent stay.Your satisfaction is important to us, and we are always looking for ways to improve our guests' experiences. If there is anything specific you believe we could do better to enhance your next visit, please feel free to share your suggestions with us.We hope to have the opportunity to welcome you back to our hotel in the future and provide you with an even better stay.
Dear Nadia,Thank you for taking the time to leave us a 5-star review! Your feedback means a lot to us, and we're thrilled to hear that you had a wonderful experience during your stay at Four Points by Sheraton Toronto Mississauga.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure that every aspect of your stay exceeds your expectations.We look forward to welcoming you back for another fantastic stay in the future!
10/10 Excellent
Sameer
May 5, 2024
Sameer
Stayed 1 night in May 2024
Response from GM on May 15, 2024
Dear Sameer,Thank you for taking the time to leave us a positive review. We truly appreciate your kind words and are delighted to hear that you had a great experience during your stay with us.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. Our team works hard to ensure that every guest has a memorable and enjoyable stay, and it is rewarding to receive such positive feedback.We look forward to welcoming you back to our hotel in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.
Dear Catherine,Thank you for taking the time to leave us a positive review! We truly appreciate your feedback.Your satisfaction is our top priority, and we're thrilled to hear that you had a wonderful experience during your stay with us. We will share your kind words with our staff, as it will serve as encouragement for them to continue providing exceptional service to all our guests.We look forward to welcoming you back for another enjoyable stay at our hotel in the future.
8/10 Good
Mandy
May 5, 2024
Liked: Cleanliness
Mandy
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Dear Mandy,Thank you for choosing to stay at our hotel and for sharing your feedback with us.We're glad to see that you had a positive experience overall during your recent visit. Your feedback is valuable to us as we continually strive to improve our services and exceed our guests' expectations.If you have any specific comments or suggestions on how we can further enhance your experience or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure that your future stays with us are even more enjoyable.Thank you once again for your feedback, and we look forward to welcoming you back to our hotel in the near future.
10/10 Excellent
Darren
May 5, 2024
Check in staff awesome
Darren
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Dear Darren,Thank you for your wonderful feedback! We're delighted to hear that you had an awesome experience with our check-in staff.Your kind words mean a lot to us, and we will be sure to share your praise with our team. Providing excellent service is our top priority, and we're thrilled that our staff made a positive impression on you.We appreciate your support and look forward to welcoming you back for another fantastic stay at our hotel.
2/10 Terrible
Lucinda
Traveled with partner
May 4, 2024
Disliked: Amenities
This hotel was chosen because of its relative closeness to the airport and the hotel shuttle service. However once we arrived at the airport , retrieved our baggage and went to the shuttle pick up point it took an additional 8 phone calls to the hotel to finally get a shuttle ride. Our wait was so long another shuttle driver for a different hotel came to us and called our hotel himself to say he had passed us 3 times waiting while he circled round picking up his hotels passengers. We didn’t get to our hotel till past midnight, no food available but told we could buy Ramen noodles. We waited over an hour for the shuttle for a 9 minute ride to the hotel. When we got here there were 2 additional shuttles parked in front of the lobby. This experience soured the entirety of our stay. We will not be using this hotel in the future.
Lucinda
Stayed 1 night in May 2024
Response from GM on May 4, 2024
Dear Lucinda,We deeply apologize for the inconvenience and frustration you experienced during your recent stay at our hotel. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your concerns.It's disheartening to hear about the challenges you encountered with our shuttle service. Please know that this is not reflective of the high standards we strive to uphold. We understand the importance of a seamless and timely transfer, especially after a long journey, and we are sincerely sorry for the delays and miscommunication you experienced.Rest assured, we have addressed your feedback with our shuttle team to ensure that such incidents are promptly resolved and do not occur in the future. Additionally, we are reviewing our procedures to prevent similar situations from happening again.Regarding the lack of food availability upon your late arrival, we understand how disappointing this must have been. We truly regret that your overall experience with us fell short of your expectations, and we understand your decision not to return in the future. Please know that your feedback will be used to make necessary improvements so that we can provide a more positive experience for all our guests.
2/10 Terrible
kirk
Traveled with family and small children, Business traveler
May 3, 2024
Disliked: Amenities
Front Desk agent very rude & passive:
/aggressive & very unwelcoming! But the parking lot attendant was great!!
kirk
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Dear Kirk,Thank you for sharing your feedback with us regarding your recent stay at Four Points by Sheraton Toronto Mississauga.We sincerely apologize for any inconvenience or discomfort caused by the interaction you had with our front desk agent. Providing exceptional service and hospitality is of utmost importance to us, and we regret to hear that you found their demeanor to be rude and unwelcoming. Rest assured, we will address this matter internally to ensure that all of our guests are treated with the warmth and respect they deserve. Your reservation shows that it was for one king bed and being sold out we did not have any 2 queen beds. On a brighter note, we're pleased to hear that you had a positive experience with our parking lot attendant. We greatly appreciate your recognition of their efforts and will be sure to pass along your kind words to them.Thank you for bringing these issues to our attention. Your feedback helps us to continually improve our services and ensure that every guest has a pleasant and welcoming experience. We hope to have the opportunity to welcome you back in the future and provide you with the outstanding hospitality that we strive for.
6/10 Okay
Patrick
May 2, 2024
Shuttle service very slow, one hour at airport
Other shuttle services frequent
Patrick
Stayed 1 night in May 2024
Response from GM on May 4, 2024
We are deeply sorry to hear about your experience with our shuttle service, Patrick. Your feedback is incredibly valuable to us, and we truly apologize for any inconvenience caused by the delay. Please know that we take your comments seriously, and we will be addressing this issue promptly with our shuttle team to ensure such delays are minimized in the future. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience. If there are any further details you wish to share or if there's anything we can do to assist you, please don't hesitate to reach out.
We're genuinely sorry to hear that your experience fell short of expectations, Ashley. Your feedback is crucial, and we appreciate you taking the time to share it with us. We'd like to extend our sincerest apologies for any inconvenience or dissatisfaction you encountered during your stay. If there are specific areas where we can improve or if there's anything we can do to make things right, please don't hesitate to reach out to us. Your comfort and satisfaction are our top priorities, and we're committed to addressing any concerns you may have.
6/10 Okay
Martin
Apr 28, 2024
Martin
Stayed 1 night in Apr 2024
Response from GM on May 21, 2024
Dear Martin,Thank you for sharing your feedback with us.We're glad to hear that you had an overall positive experience during your stay. However, we also appreciate your honesty in highlighting areas where we can improve. Rest assured, your comments have been noted, and we will address them to ensure a better experience for our future guests.If you have any further feedback or suggestions, please feel free to reach out to us. We value your input and strive to make every guest's stay exceptional.We hope to have the opportunity to welcome you back for an even better experience in the future.
Staff is very friendly. Only issue was my room was facing a busy traffic street and all I could hear was trucks all night. If considering this hotel get a room in the back.
Larry
Stayed 1 night in Apr 2024
Response from GM on May 4, 2024
Thank you for sharing your feedback, Larry. We're delighted to hear that you found our staff friendly. We apologize for the inconvenience caused by the noise from the busy street. Your suggestion about requesting a room at the back is noted and will be helpful for future guests. We appreciate your patronage and hope to welcome you back for a more peaceful stay next time.
10/10 Excellent
Zahra
Apr 27, 2024
I highly recommend Four Points Sheraton for it close proximity to the airport, prompt and free shuttle service, friendly and helpful staff, and most importantly its clean and comfortable rooms.
Zahra
Stayed 1 night in Apr 2024
Response from GM on May 4, 2024
Thank you so much for your glowing review, Zahra! We're thrilled to hear that you had such a positive experience during your stay with us. Providing excellent service and comfortable accommodations is always our top priority, and we're delighted that we could meet your expectations. We truly appreciate your recommendation and look forward to welcoming you back to Four Points by Sheraton Toronto Mississauga in the future!
Thank you for sharing your feedback, Nancy. We're glad to hear that you had a positive experience overall. If there are any areas where we can further improve to earn that extra star next time, please feel free to let us know. We value your input and look forward to welcoming you back for an even better stay in the future!
Clean and well equipped rooms, fridge, coffee maker, shampoo, conditioner and lotion provided. Convenient location close to airport, shuttle services were provided. Enjoyed my stay!
Susan
Stayed 1 night in Apr 2024
Response from GM on May 4, 2024
Thank you for taking the time to share your experience, Susan! We're delighted to hear that you enjoyed your stay with us and found our rooms clean and well-equipped. Providing convenience and comfort for our guests is a top priority, and we're glad to hear that our amenities and shuttle services met your expectations. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back to Four Points by Sheraton Toronto Mississauga in the future!
10/10 Excellent
greg
Apr 24, 2024
Liked: Cleanliness, staff & service
greg
Stayed 1 night in Apr 2024
Response from GM on Apr 27, 2024
Dear Greg,Thank you for choosing to stay with us at Four Points by Sheraton Toronto Mississauga and for taking the time to leave us a 5 out of 5 rating on Expedia!We're thrilled to hear that you had such a positive experience during your stay. Providing excellent service and ensuring our guests have a comfortable and enjoyable stay is always our top priority, and we're delighted that we succeeded in doing so during your time with us.Your feedback is greatly appreciated, and we will certainly share your kind words with our staff. It's feedback like yours that motivates us to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Four Points by Sheraton Toronto Mississauga
Room was clean, service was quick and easy and overall we were very impressed.
Damian
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Thank you for choosing to stay with us, Damian! We're thrilled to hear that you had such a positive experience during your recent visit. Providing a clean and efficient service is always our goal, and we're delighted to know that we met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay in the future!
Thank you, Oghenerukevwe, for your positive feedback! We're thrilled to hear that you enjoyed our clean environment and experienced friendly service from our staff. Your comments will be shared with our team, as they serve as encouragement to continue providing excellent service to all our guests. We hope to welcome you back soon for another enjoyable stay!
10/10 Excellent
Elizabeth
Apr 14, 2024
Liked: Property conditions & facilities
Elizabeth
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Thank you, Elizabeth, for your 5-star rating! We appreciate your feedback and are delighted to hear that you had a wonderful experience during your stay with us. Your review will be shared with our staff, who work hard to ensure every guest has a memorable stay. We hope to have the pleasure of welcoming you back soon for another excellent stay!
Great location and great staff. Enjoyed my stay. Thanks
Ahmed
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Thank you, Ahmed, for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our location convenient. Our team works hard to provide exceptional service, and we're delighted that you appreciated their efforts. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!
Staff was a delight. The only thing I had a problem with was parking. The little difficult to park behind the building and they only have a one-way on one side.
Rachel
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear Rachel,Thank you for taking the time to share your feedback following your recent stay with us. We're thrilled to hear that you found our staff delightful!Your comments regarding the parking situation have been duly noted. We apologize for any inconvenience this may have caused. We're continuously looking for ways to improve our guests' experience, and your feedback helps us identify areas where we can make enhancements.We appreciate your kind words and hope to have the opportunity to welcome you back for another excellent stay in the future.
Dear IRMA,I hope this message finds you well.Thank you for taking the time to share your positive feedback on Expedia regarding your recent stay with us!We're delighted to hear that you found our location to be convenient, especially being close to the airport. Ensuring our guests have a comfortable and convenient experience is a top priority for us, and we're pleased to know that we met your expectations in this regard.Your feedback is greatly appreciated, and it serves as encouragement for our team to continue delivering excellent service.Should your travels bring you back to our area, we would love to have the opportunity to welcome you back for another great stay!
Pros: Very comfy. The beds were so comfortable, especially after a long day of travel. The room was very clean as well as the bathroom.
Cons: Far from the Toronto Airport. Very Limited Transportation to and from the airport. The hotel is in an Industrial part of town. You can hear everything in the hallway. The walls are very thin.
Cassia
Stayed 1 night in Mar 2024
Response from GM on Apr 14, 2024
Dear Cassia,Thank you for taking the time to share your feedback on Expedia following your recent stay with us.We're pleased to hear that you found our beds comfortable and that you enjoyed the cleanliness of your room and bathroom. Providing a comfortable and clean environment for our guests is a top priority for us.We regret to learn of the challenges you encountered, particularly regarding transportation to and from the airport and the noise level in the hotel. Please accept our sincere apologies for any inconvenience this may have caused during your stay.Your feedback is valuable to us, and we will use it to identify areas where we can improve and enhance the experience for our guests.If your travels bring you back to the area, we would appreciate the opportunity to welcome you back and provide you with a better experience.
10/10 Excellent
Kelli
Apr 7, 2024
Kelli
Stayed 2 nights in Apr 2024
Response from GM on Apr 27, 2024
Dear Kelli,Thank you so much for taking the time to leave us such a glowing review on Expedia!We are thrilled to hear that you had a fantastic stay with us and that our service and amenities met your expectations. Providing our guests with a memorable experience is always our top priority, and we're delighted that we succeeded in doing so during your time with us.Your feedback means a lot to us, and we truly appreciate your kind words. It would be our pleasure to welcome you back to Four Points by Sheraton Toronto Mississauga for another wonderful stay whenever your travels bring you to the area.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that you have an exceptional experience each and every time you stay with us.Warm regards,Four Points by Sheraton Toronto Mississauga
I stayed for one night. Check-in process was fast and Staff were nice and helpful. They have cafe in the lobby that was good. The room and facilities are clean. Free parking was available. Ther was security guard as well to make sure the lot was safe. I had a wonderful experience and would defiantly recommend staying at this property. Also close to the airport and they provide transportation.
Mohan
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear Mohan,Thank you for choosing to stay with us at [Hotel Name] and for taking the time to leave such a positive review on Expedia.We're thrilled to hear that you had a wonderful experience during your recent stay with us. It's great to know that you found our check-in process fast and that our staff were nice and helpful. Providing efficient and friendly service is something we strive for, and we're delighted to see that reflected in your feedback.We're also glad to hear that you enjoyed our café in the lobby, and that you found your room and our facilities clean and well-maintained. Ensuring a comfortable and pleasant stay for our guests is our top priority, and we're pleased to know that we met your expectations in this regard.Thank you for highlighting our free parking and the presence of our security guard, as guest safety and security are of utmost importance to us.We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future.
Dear Ashager,Thank you for choosing to stay with us and for sharing your positive feedback on Expedia. We're delighted to hear that you had a nice stay at our hotel.Your satisfaction is our top priority, and we're thrilled that we were able to provide you with an enjoyable experience. If you have any additional comments or suggestions for how we can further improve, please feel free to let us know.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.
4/10 Poor
Jairo
Business traveler
Apr 3, 2024
Liked: Cleanliness, staff & service
Room too dark, bathroom too dark. Tv in front a
Sofa not in front
Of bed
Jairo
Stayed 1 night in Apr 2024
Response from GM on Apr 6, 2024
Dear Jairo,Thank you for taking the time to share your feedback on Expedia. We sincerely apologize for any inconvenience you experienced during your recent stay with us.We understand the importance of well-lit rooms and comfortable accommodations. Your comments regarding the lighting in the room and bathroom, as well as the TV placement, have been duly noted. Rest assured, we will review these aspects to ensure we can make necessary improvements for our guests' comfort and convenience.If there's anything else you would like to discuss or if you have any further feedback, please don't hesitate to reach out to us directly. We value your input and strive to continuously enhance our guests' experience.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.
Dear Luc,Thank you for sharing your positive feedback on Expedia following your recent stay with us.We're delighted to hear that you had a pleasant experience and that our staff made a positive impression on you. Providing friendly and attentive service is one of our top priorities, and it's wonderful to know that our team met your expectations.Your kind words will be shared with our staff, as they serve as motivation for us to continue delivering exceptional service to all our guests.We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future.
I liked the easy and free parking in the back and the staff was all very lovely!
Kiran
Stayed 2 nights in Mar 2024
Response from GM on Apr 6, 2024
Dear Kiran,Thank you for sharing your positive experience with us on Expedia!We are thrilled to hear that you enjoyed your stay with us and that our complimentary parking and friendly staff contributed to making your visit memorable. Providing convenient amenities and excellent service are key aspects of our commitment to ensuring a pleasant stay for all our guests.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
6/10 Okay
Waseem
Apr 1, 2024
Waseem
Stayed 1 night in Mar 2024
Response from GM on Apr 6, 2024
Dear Waseem,Thank you for taking the time to share your feedback with us on Expedia.We regret to learn that your recent experience with us fell short of your expectations. Your feedback is invaluable to us as we continually strive to improve our services and facilities.If you have any specific concerns or suggestions regarding your stay, please don't hesitate to reach out to us directly. We would appreciate the opportunity to address any issues you may have encountered and work towards making your next stay with us more enjoyable.Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future for a more satisfying experience.
6/10 Okay
Evan
Apr 1, 2024
Evan
Stayed 2 nights in Mar 2024
Response from GM on Apr 27, 2024
Dear Evan,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel.We appreciate your honesty in rating your experience, and we regret to hear that it did not meet your expectations entirely. Your satisfaction is important to us, and we take your feedback seriously as we continuously strive to improve our services and amenities.If there are specific areas where you feel we can improve or if there were any aspects of your stay that you found particularly disappointing, please do not hesitate to let us know. Your feedback is invaluable to us, and we would welcome the opportunity to address any concerns you may have.We hope to have the opportunity to welcome you back to our hotel in the future and to provide you with a more enjoyable experience that meets or exceeds your expectations.Warm regards,Four Points by Sheraton Toronto Mississauga
Dear Gail,Thank you for choosing to stay with us and for sharing your experience on Expedia.We are delighted to hear that you enjoyed our bright, modern, and clean rooms during your recent stay. Providing a comfortable and welcoming environment for our guests is one of our top priorities, and we are thrilled that we met your expectations.Your perfect rating of 5 out of 5 means a lot to us, and we truly appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.
8/10 Good
Leigh-Anne
Mar 25, 2024
Leigh-Anne
Stayed 1 night in Mar 2024
Response from GM on Apr 21, 2024
Thank you, Leigh-Anne, for your feedback. We appreciate you taking the time to share your experience with us. If there's anything specific you'd like to address or if you have any suggestions for improvement, please feel free to let us know. Your input helps us ensure that we continue to provide excellent service to all our guests. We hope to have the opportunity to welcome you back in the future for an even better stay.
Dear Vanessa,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel. We are thrilled to hear that you had a great experience with us, and we sincerely appreciate your perfect 5 out of 5 rating.It's fantastic to know that we were able to meet your expectations and provide you with a consistently positive experience. Your satisfaction is incredibly important to us, and we're grateful for your continued support.We look forward to welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
Dear Team,I wanted to share some positive feedback we received from a recent guest, Simrjit, who stayed with us and left a review on Expedia. They rated their experience with us as 5 out of 5 and described our hotel as an "Excellent place."This is fantastic news and a testament to the hard work and dedication that each of you puts into providing exceptional service to our guests. Your commitment to excellence is truly appreciated and does not go unnoticed.Let's continue to strive for excellence in everything we do, ensuring that each guest's experience exceeds their expectations.Thank you for your ongoing efforts and dedication to making our hotel a truly exceptional place to stay.
Hallway smelled of dog and room smells like cigarettes. Was placed beside a stairwell and could hear what sounded like a door swaying open and closed. Called the front desk about the issue multiple times. They would place me on hold for 15 minutes plus and didn’t bother looking into the issue.
Kelly
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Kelly,Thank you for sharing your feedback regarding your recent stay with us on Expedia. We sincerely apologize for the issues you experienced during your time with us.We are deeply concerned to hear about the unpleasant odor in the hallway and the presence of cigarette smoke in your room, as well as the disturbance from the nearby stairwell. Please know that this is not indicative of the high standards we strive to uphold, and we regret any inconvenience this may have caused you. As you know we have a smoke free building and some guests just don't understand. We would like to extend our apologies for the delay and lack of resolution when you reached out to our front desk regarding these issues. In response to your concerns, we had offered to relocate you to a different room to ensure your comfort and satisfaction. Unfortunately, we understand that you declined this offer. Nevertheless, please rest assured that we take your feedback seriously and will address the issues you encountered to prevent similar incidents from occurring in the future.Once again, we apologize for the shortcomings you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
Dear Abdirashid,Thank you for taking the time to share your feedback with us on Expedia. We are pleased to hear that you rated your experience with us as a perfect 5 out of 5.We understand that our proximity to the highway may have contributed to your overall satisfaction, and we appreciate you highlighting this aspect of your stay.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.