Breakfast, lunch, dinner served; Fusion cuisine

Reviews of Sandman Signature Toronto Airport Hotel

4 out of 5
Sandman Signature Toronto Airport Hotel
55 Reading Crt, Toronto, ON

Reviews

8.4

Very Good

Rating 10 - Excellent. 1896 out of 3750 reviews" "
Rating 8 - Good. 1075 out of 3750 reviews" "
Rating 6 - Okay. 384 out of 3750 reviews" "
Rating 4 - Poor. 215 out of 3750 reviews" "
Rating 2 - Terrible. 180 out of 3750 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice room, friendly staff, easy shuttle. Our only complaint is how noisy the bar/dining room is. Loud pounding rock music does not facilitate relaxation after a day of travelling.
Stayed 1 night in Apr 2024

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great having a complimentary shuttle. We appreciated the clarity of instructions about where to find the shuttle at Pearson airport.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Hello Molly, Thank you for staying with us at the Sandman Signature Toronto Airport Hotel. We are happy to read you appreciated the shuttle as well as the instructions on where to find it. We are glad we made you travels a bit less stressful. We hope to see you again on you next trip!

10/10 Excellent

Ashley

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lady at desk was super helpful
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Hello Ashley,We are so thrilled you met our super helpful team members. We strive to provide excellent service so reading this makes us so proud of the work we do! We hope to see you again in the future.

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Con - we had to wait for 15 minutes or so at reception as nobody was there. A co worker walking by had to get her.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Hello Rhonda,Thank you for staying with us and for you feedback. We sincerely apologize for the long wait at check in but appreciate you bringing this matter to our attention.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Proximity to the airport
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Hello Mike, So happy you were content with our proximity to the airport. We hope to see you again on your next trip!

10/10 Excellent

Sarri

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Thanks Sam for the awesome rating!

10/10 Excellent

Blake

Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024
Response from GM on May 1, 2024
Thank you Blake for this great rating. We love it!

10/10 Excellent

Taseen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent renovated hotel and close to the airport! Great shuttle service!
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Thank you Taseen for this excellent review. We really appreciate it.

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on May 1, 2024
Thanks so much Aaron for the wonderful rating!

8/10 Good

Joanna

Liked: Property conditions & facilities
Hotel front desk were excellent, rooms decent , beds comfortable. Location is decent, restaurant Moxies is subpar. The parking lot is absolutely atrocious!! If you have mobility issues this parking lot is a sever safety hazard for people, mobility aids and luggage, beware!!
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Hello Joanna, Thank you for staying with us and for the feedback. We are glad you enjoyed your stay but would like to apologize for the parking lot. We appreciate your concern and will look into making any necessary repairs to ensure the safety of our guests.

8/10 Good

Harriett

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
No upgrade for balcony
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Hello Harriett, Thank you for your review. We apologize if we were not able to upgrade you to a balcony room. Please understand that any upgrades are based on availability and we are very sorry for any inconvenience we may have caused. We hope to see you again soon.

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely desk staff great hotel
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Thank you Terri for your lovely words. We greatly appreciate it!

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Impressed overall
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Hello Emily, So glad to read that you were impressed with our hotel. We hope you visit us again very soon!

8/10 Good

Trevor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
poor shuttle service and was not treated to anything VIP
Stayed 3 nights in Apr 2024
Response from GM on Apr 30, 2024
Hello Trevor, We apologize for the poor service you received during your stay and appreciate you bringing these issues to our attention. We strive to provide the best value for our guests and will address these concerns to ensure a more enjoyable experience in the future. Thank you for taking the time to leave a review.

2/10 Terrible

Michelle

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Absolutely would not book here again. Terrible experience with staff. Made 3 calls to hotel after check out to deal with my concern and not one call back. Extremely disappointed. Never again. Do not recommend this property
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Hello Michelle, We are genuinely sorry to hear about your terrible experience with our staff and the lack of adequate response from our team. Thank you for bringing this to our attention, and we'll work extremely hard to ensure such issues are addressed more effectively in the future.

10/10 Excellent

Likaa

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great service, beautiful clean rooms, Moxies on-site with good food and excellent service. Clean gym, pool areas
Stayed 2 nights in Apr 2024
Response from GM on Apr 30, 2024
Hello Likaa, Thank you for your kind words about our great service, beautiful clean rooms, clean gym and pool and good food provided by Moxies. We all truly appreciate it.

10/10 Excellent

Tanya

Liked: Cleanliness, property conditions & facilities
Nice clean friendly staff and free shuttle to the airport
Stayed 3 nights in Apr 2024
Response from GM on May 1, 2024
Thank you Tanya for your kind words about our nice clean hotel, friendly staff and free shuttle service. We hope to see you again very soon.

10/10 Excellent

Bryan

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service and very clean rooms. Easy to find and close to airport.
Stayed 4 nights in Apr 2024
Response from GM on Apr 30, 2024
Hello Bryan, Thanks for staying at the Sandman Signature Toronto Airport Hotel and for the great review. We really do appreciate it.

6/10 Okay

Harbinder

Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Hello Harbinder, We hope on your next visit we can provide you with a better experience.

10/10 Excellent

Christopher, Thunder Bay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean hotel close to the airport
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Hello Christopher, Thank you for staying with us. We are happy to read you enjoyed your stay. Hope to see you again soon!

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Comfy beds and clean room. Staff were friendly and helpful. Restaurant was yummy and quick service.
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Hello Jennifer, We are so thrilled you enjoyed our comfy beds and clean rooms, met our friendly and helpful staff and had a yummy meal at Moxies. We all hope to see you again soon!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff were outstanding. They went above and beyond to help us tired travellers. When our room key wouldn’t work we were upgraded to a king suit with kitchen and balcony. Phenomenal.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thank you Nicole for your kind words about the great service provided by our staff. We are thrilled to hear you enjoyed your stay!

6/10 Okay

Bonnie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Hello Bonnie, Thank you for staying with us. We hope we can provide you with a much better experience on your next visit.

10/10 Excellent

Beonkyu

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very comfort and convenient to go to Airport by suttle.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Hello Beonkyu, We are so happy you had a comfortable and convenient stay at our hotel. Hope to see you again on your next trip!

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thank you Jill for your kind words and for taking the time to share your experience. We're thrilled you enjoyed your stay!

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, amenities
Free Shuttle to airport
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Hello Mike, Glad you appreciated our free shuttle service. See you next time!

2/10 Terrible

Lincoln

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
3 times had to return to front desk as card key did not work. Desk personnel rude and did not care.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Hello Lincoln, We sincerely apologize for the distressing experience you had with the keycards. Thank you for bringing this to our attention; we are committed to addressing these issues promptly so that this does not happen again.

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thanks Katie for great rating!

2/10 Terrible

Matthew

Business traveler
Liked: Property conditions & facilities
More of a long business stay hotel than airport layover
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Hello Matthew, So sorry you did not have a great stay with us. Please let us know how we can do better next time.

10/10 Excellent

Omar

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleaning was great!Food/ Dinning was Professional. Keep it up!!
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thanks for the great review Omar. We hope to see you again here at the Sandman Signature Toronto Airport Hotel!

10/10 Excellent

RHONDA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thank you Rhonda for this wonderful rating!

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, property conditions & facilities
Staff was very helpful and great service. Food was very nice . Accommodation were clean and nice
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Hello Karen, Thank you for the positive feedback; we're thrilled to hear our staff were helpful and provided great service. We hope you visit us again soon!

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thanks Laura for the awesome rating!

10/10 Excellent

Kimberley, Burin Bay Arm

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient and clean
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thank you Kimberley for the review and great rating. We very much appreciate it!

10/10 Excellent

Adrian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thanks Adrian for the wonderful rating!

8/10 Good

Colton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good close to airport
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Thanks for taking the time to leave us your feedback Colton. We greatly appreciate it.

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
nice room
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Thanks for the nice rating Peter!

10/10 Excellent

Jordan

Liked: Cleanliness, property conditions & facilities
Beautiful decor in the lobby. Staff was friendly and efficient.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
So happy to hear you liked our decor and met our friendly and efficient staff. Thank you Jordan for the kind words.

10/10 Excellent

Shaylene

Liked: Cleanliness, property conditions & facilities
I love this property. Friendly staff all around
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Hello Shaylene, Thanks for staying at the Sandman Signature Toronto Airport Hotel. We love your feedback and hope to see you again soon!

10/10 Excellent

felix

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really like the stayed, i will recommend it
Stayed 2 nights in Apr 2024
Response from GM on Apr 18, 2024
Thank you Felix for your nice review and recommendation. We greatly appreciate it.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to rest your head when making a connection at the airport
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Hello Laurie,Thanks for staying with us. We are glad to be your choice of hotel when in need of resting your head during a connecting flight. We hope to see you again on your next trip.

10/10 Excellent

Sinisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thanks Sinisa for the awesome rating!

10/10 Excellent

Rita

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was lovely, bed and bedding were wonderful.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Hello Rita,We are so glad you met our lovely staff and that you enjoyed our wonderful bed and bedding. Hope to see you again soon!

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness
It was good
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thanks Christopher for the great rating!

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy friendly check-in with YYZ shuttle. Great restaurant in same building. Returning guest.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Hello Gary, So happy to hear you will be returning to the Sandman Signature Toronto Airport Hotel. See you soon!

8/10 Good

Heesun

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thank you very much Heesun for this good rating!

6/10 Okay

Robin

Business traveler
I have stayed here several times before and rated it highly. My room this time was below average, no view, window frosted 2/3 up. Just not up to standard. Felt spartan.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Hello Robin,We are so sorry your stay at our hotel was not as great as your previous stays before. We hope we can provide you with a much better experience on your next visit.

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked how close it was to the airport and the staff was friendly.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Hello Rhonda,Thanks for staying with us and for the feedback. We are happy you liked our location and met our friendly staff.

6/10 Okay

Joseph

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Hello Joseph,We hope we can provide you with a better experience next time.

10/10 Excellent

Rohit

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay with courteous staff. Just a fabulous place to stay
Stayed 3 nights in Apr 2024
Response from GM on Apr 15, 2024
Hello Rohit, Thanks for staying at the Sandman Signature Toronto Airport Hotel and for the feedback. We are so glad you met our courteous staff and found our hotel to be fabulous. We hope to see you again soon!