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Reviews of Hampton Inn Greenville/Travelers Rest

2.5 out of 5
Hampton Inn Greenville/Travelers Rest
593 Roe Center Ct, Travelers Rest, SC

Reviews

8.0

Very Good

Rating 10 - Excellent. 179 out of 405 reviews" "
Rating 8 - Good. 130 out of 405 reviews" "
Rating 6 - Okay. 38 out of 405 reviews" "
Rating 4 - Poor. 29 out of 405 reviews" "
Rating 2 - Terrible. 29 out of 405 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Angela

Traveled with family
Some rooms were being remodeled and workers were in and out. There was a dirty rag on a coat hook when we entered the room. The front desk gave us towels when we asked because housekeeping never came to the room in 3 days. The breakfast was good. This hotel was convenient and the area is easy to get in and out of.
Stayed 3 nights in Apr 2024
Response from Gerald- GM on Apr 14, 2024
Hello Angela,Thank you for taking time out of your day to reflect on your recent stay at The Hampton Inn Greenville/Travelers Rest with compliments and a rating. Our team apologizes for anything left in your room and we will certainly look into this immediately. We take tremendous pride in providing our guests with comfortable, clean rooms and fantastic amenities. Please do not hesitate to let us know if we can assist you with anything in the future or if you would like to add any additional feedback. Thanks again for being our guest. Warm regards, Gerald Warren - General Manager

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gerald GM on Mar 23, 2024
Thank you very much, Jessica, for the high rating for your recent experience at The Hampton Inn Greenville\Travelers Rest! We appreciate you being our guest and are grateful to be recognized for providing great service and comfortable accommodations. Please do not hesitate to let us know if you would like to share any additional feedback anytime. We look forward to seeing you again soon!Kind regards,Gerald Warren - General Manager

6/10 Okay

Yeon Hee

Stayed 1 night in Mar 2024
Response from Gerald - GM on Mar 22, 2024
Dear Yeon Hee,We value you as our guest and thank you for taking the time to leave a rating. Our team works hard to accommodate all our guests with comfortable rooms along with great service. Please do not hesitate to contact me directly if you would like to discuss your rating and any additional feedback or suggestions. Thanks again for staying with us and we do hope to see you again in the future. Regards, Gerald Warren - General Manager

6/10 Okay

Janye

Stayed 1 night in Feb 2024
Response from Gerald - GM on Mar 21, 2024
Thank you, Janye, for taking the time to leave a rating regarding your recent stay at The Hampton Inn in Travelers Rest! We deeply value your feedback as our guest, as it helps us continually enhance our services to better serve you.We are dedicated to delivering exceptional service, maintaining pristine and comfortable accommodations, offering outstanding amenities, and ensuring an optimal location for our guests. Please feel free to reach out to me directly to provide further insight into your rating. Kind regards,Gerald Warren - General Manager

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Gerald - GM on Feb 12, 2024
Hello Donald,Thank you for the high rating and compliment as our valued guest at the Hampton Inn in Travelers Rest, South Carolina! Our team is thrilled to see you enjoyed your stay and we appreciate your fantastic recognition. We are looking forward to welcoming you back soon. Please feel free to let us know if you would like to share any additional feedback about your visit. Best wishes, Gerald Warren - General Manager

2/10 Terrible

Emma

Stayed 1 night in Jan 2024
Response from Gerald - GM on Jan 26, 2024
Dear Emma,We are sincerely sorry for not fulfilling your expectations as our valued guest. I would love to learn more and welcome a direct conversation with you anytime to discuss your concerns. The entire staff takes great pride in providing friendly service, and comfortable rooms with outstanding amenities. Thank you for being our guest and I hope to hear from you soon.Regards,Gerald Warren - General Manager

6/10 Okay

Carrie

Business traveler
Liked: Cleanliness, staff & service, room comfort
Business Trip
Nice clean place to stay. Great breakfast. There were a couple things not working in my room and the shower could use some updating.
Stayed 1 night in Jan 2024
Response from Gerald - GM on Jan 23, 2024
Hello Carrie, Thank you for taking time out of your day to reflect on your recent stay at The Hampton Inn Greenville/Travelers Rest with compliments and a rating. Our team apologizes for anything not working in your room and we will certainly look into this immediately. We take tremendous pride in providing our guests with comfortable, clean rooms and fantastic amenities. Please do not hesitate to let us know if we can assist you with anything in the future or if you would like to add any additional feedback. Thanks again for being our guest. Best regards, Gerald Warren - General Manager

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still in development but appreciated abundance of parking space
Stayed 2 nights in Jan 2024

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gerald - GM on Jan 16, 2024
Thomas,The Hampton Inn Greenville/Travelers Rest Team is grateful for your wonderful rating regarding your recent stay with us. We appreciate being recognized for providing comfort and great service for all our guests. Our staff looks forward to welcoming you back soon. Thanks again for taking the time to leave a review and please do not hesitate to reach out to me with any feedback or suggestions.Best regards, Gerald Warren -General Manager

10/10 Excellent

Eric, Waxhaw

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, freshly remodeled.
Stayed 2 nights in Jan 2024
Response from Gerald - GM on Jan 8, 2024
Dear Eric,We are thrilled you enjoyed your stay at The Hampton Inn Greenville/Travelers Rest.Our staff is dedicated to providing clean, comfortable rooms with fantastic amenities in an ideal location. Please do not hesitate to let us know if you would like to provide any additional feedback anytime. Thanks again for choosing our hotel and we hope to see you again soon. Have a great year!Gerald Warren - General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gerald - GM on Dec 23, 2023
Hello James,Thank you for your excellent five-star rating for your recent stay with us at The Hampton Inn Greenville/Travelers Rest! We are thrilled to see your experience was a good one and I welcome any additional feedback or suggestions you may have to help us better serve you the next time. Thank you again for being our guest; we hope to see you soon. Happy holidays!Gerald WarrenGeneral Manager

8/10 Good

dan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked everything except the head-banger wall shelf in the bathroom
Stayed 3 nights in Dec 2023
Response from Gerald - GM on Dec 22, 2023
Thanks for this feedback, Dan. We will certainly look into this immediately and appreciate you taking the time to leave such a high rating. Please feel free to contact me anytime with additional thoughts or suggestions. Thanks for being our guest and we look forward to seeing you again the next time you visit Travelers Rest.Best regards,Gerald Warren - General Manager

4/10 Poor

Melissa

Traveled with family
When we got there the elevator was broke and there wasn’t hot water. The staff did their best with the situation and it was fixed by the end of the next day. Luckily we had family down the road to shower. We’ve stayed here before and will again, this time was not pleasant.
Stayed 3 nights in Nov 2023
Response from Gerald - GM on Dec 13, 2023
Hello Melissa,Please accept our apology for any inconvenience caused by the temporary water issue and work being done on the elevator. We value our guests and have done our best to properly convey all updates and provide assistance as needed. Our team appreciates your feedback and will continue to find ways to improve our guest experience. I welcome a direct conversation with you if you would like to discuss any additional thoughts. Thank you for being our guests and we look forward to welcoming you back soon. Respectfully,Gerald Warren - General Manager

4/10 Poor

Eileen

Disliked: Property conditions & facilities
They offered to refund money because of no hot water or elevator - but no other availability in the area.
Stayed 4 nights in Nov 2023
Response from Gerald - GM on Nov 28, 2023
Dear Eileen,We appreciate all feedback, suggestions, and concerns so that we may best serve our valued guests. Our team truly apologizes for not fully meeting your expectations and that we had temporary disruptions in water and elevator service. I welcome a direct conversation with you anytime if you would like to add any additional feedback. We do hope you will consider us again in the future. Have a great holiday season.Sincerely,Gerald Warren - General Manager

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gerald - GM on Dec 13, 2023
Thank you so much, Kimberly, for taking the time out of your day to leave a five-star review of your experience at The Hampton Inn in Travelers Rest, South Carolina. We focus on making sure every guest feels comfortable and we're happy to know your experience exceeded these expectations! Please feel free to contact me with any feedback or suggestions regarding your recent stay. Thank you again for being our guest and we look forward to welcoming you back soon. All the best, Gerald Warren - General Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Gerald GM on Nov 15, 2023
Dear Gary,We are thrilled to see you enjoyed your stay at The Hampton Inn in Travelers Rest, South Carolina! Our staff works hard to provide all our guests with comfortable, clean rooms. It is always great to be recognized for our efforts and we appreciate your time to leave a 10 out of 10 rating. Please let me know if you would like to share any additional feedback or suggestions anytime. We look forward to seeing you again soon! Thanks again for being our guest. Gerald Warren - General Manager

4/10 Poor

Traci

Disliked: Staff & service, property conditions & facilities, room comfort
Since April???….that’s a major problem…
Clearer communication is needed so guests are aware before booking that the elevators do not work. We were put on top floor (4th) without an alternative offered. Also would suggest adding a chair to the room rather than just have a desk chair as the only option for seating.
Stayed 3 nights in Nov 2023
Response from Gerald GM on Nov 14, 2023
Dear Traci,We apologize for any inconvenience caused by our renovations to the hotel. Our staff values our guests and we have done our best to properly convey all updates as they pertain to the construction process. Please know we appreciate your feedback and will continue to find ways to improve our guest experience. I welcome a direct conversation with you if you would like to discuss any additional feedback. Regards, Gerald Warren - General Manager

2/10 Terrible

william

Broken elevator for days had to carry heavy luggage up 3 stories
Stayed 3 nights in Oct 2023
Response from Gerald GM on Oct 23, 2023
Dear William,Please accept our apology for any inconvenience caused by the temporary work being done on the elevator. We value our guests and have done our best to properly convey all updates and provide assistance as needed. Please know we appreciate your feedback and will continue to find ways to improve our guest experience. I welcome a direct conversation with you if you would like to discuss any additional thoughts. Respectfully,Gerald Warren - General Manager

4/10 Poor

Barbara

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Broken elevator
We are seniors and our room was on the second floor, the elevator did not work and the window shade in our room was broken. We paid a lot of money for this room for two nights and was highly inconvenienced by having to drag our suitcases up and down the stairs.
Stayed 2 nights in Oct 2023
Response from Gerald GM on Oct 20, 2023
Dear Barbara,Please accept our apology for any inconvenience caused by the temporary elevator maintenance. We value our guests and have done our best to properly convey all updates and accompany your needs while staying at the hotel. I appreciate your feedback and will continue to work with the team to find ways to improve our guest experience. I welcome a direct conversation with you if you would like to discuss any additional concerns or suggestions. Thank you for being our guests. Best regards, Gerald Warren - General Manager

2/10 Terrible

Kaitlyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible! Everything. Don’t recommend rude people.
Stayed 1 night in Oct 2023
Response from Gerald GM on Oct 17, 2023
Dear Kaitlyn,We are so sorry to see that your experience at the Hampton Inn did not exceed your expectations and that you had an unfavorable interaction with our team. I am hoping that you would be kind enough to share additional feedback with me directly on your recent stay and how we can improve it for you and future guests. Thank you for bringing this to my attention and I hope to hear from you soon. Regards,Gerald Warren - General Manager(864) 834-5550gwarren@strandhospitality.com

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated, had opened only two weeks before our arrival. Fresh, clean, modern with a bidet installed in bathroom. Quiet and comfortable bed. Good breakfast with many options. Would definitely return.
Stayed 1 night in Oct 2023
Response from Gerald GM on Oct 14, 2023
Hello James,Thank you kindly for the amazing feedback and five-star rating as our valued guest at The Hampton Inn located in Travelers Rest, South Carolina! Our team is thrilled to see you enjoyed your stay and we appreciate your fantastic recognition. We look forward to welcoming you back in the near future.Best wishes,Gerald Warren - General Manager

8/10 Good

SaraJane, Lowell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Above average breakfast room. Outstanding automatic toilet with bidet and seat warmer features. Clean and comfortable.
Stayed 1 night in Oct 2023
Response from Gerald GM on Oct 13, 2023
Hello SaraJane,Thank you for taking time out of your day to reflect positively on your recent stay at The Hampton Inn Greenville/Travelers Rest with compliments and a high rating. We take tremendous pride in providing our guests with comfortable, clean rooms and fantastic amenities. Please do not hesitate to let us know if we can assist you with anything in the future or if you would like to add any additional feedback. Thanks again for being our guest. Kind regards, Gerald Warren - General Manager

8/10 Good

Mona

Liked: Cleanliness, staff & service
Only complaint was not knowing the elevator was not in working order and hasn't been since April 2023. Trying to carry luggage up and down 4 flights of stairs was not expected. I was disappointed not knowing this before I booked the reservation
Stayed 2 nights in Sep 2023
Response from Gerald GM on Oct 3, 2023
Dear Mona,We appreciate your patience and understanding during our renovations and certainly value you as our guest. Thank you for taking the time to leave your thoughts. We are certainly sorry for any inconvenience with the elevator service. Our team is doing our best to accommodate all our guests and consistent communication along with great service is our priority. Please do not hesitate to contact me directly if you would like to discuss any additional feedback. Thanks again for staying with us and we do hope to see you again in the future. Regards, Gerald Warren - General Manager

2/10 Terrible

Amaryllis

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t get to stay and I was denied a refund. I will not recommend this place to anyone.
Stayed 1 night in Sep 2023
Response from Gerald GM on Sep 24, 2023
Dear Amaryllis,Our team appreciates your feedback. We apologize for any misunderstanding with the no-show/cancellation charges and welcome you to contact the third-party reservation agency that you booked through to answer your questions. Please let me know if you would like to add any additional feedback or suggestions. Best regards,Gerald Warren - General Manager

4/10 Poor

Peggy

Traveled with family
Disliked: Property conditions & facilities, room comfort
NOPE
No elevator. No pool. No exercise area. No pavement in the parking lot. Old mattress. No functioning outlets. No other option but to stay. Never again to a Hilton product.
Stayed 1 night in Aug 2023
Response from Gerald GM on Sep 4, 2023
Dear Peggy,Please accept our sincerest apologies for any inconvenience or discomfort caused by our temporary renovations to the hotel. We value our guests and have done our best to properly convey all updates as they pertain to the construction process. We certainly appreciate your feedback and will continue to find ways to improve our guest experience. I welcome a direct conversation with you if you would like to discuss any additional thoughts. Regards, Gerald Warren - General Manager

2/10 Terrible

Tim

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place should not be open
I had to leave the hotel. It was under construction. The rooms they tried to put me in all smelled of mold and I am highly allergic to mold. The parking lot was under construction. I canceled my reservation and went to another hotel. This place should it be open while they are doing construction. I was told there would be no charge for the cancellation. Oh, and the elevator doesn’t work.
Stayed 1 night in Aug 2023
Response from Gerald GM on Aug 30, 2023
Dear Tim,We are certainly sorry for the inconvenience caused by the renovations that are nearly complete at our hotel. We have done our best to ensure all our valued guests are familiar with the situation and we apologize if this was not the case. I appreciate your feedback and though the issue you have raised with mold in the room sounds highly unusual in our hotel, we will look into this matter immediately. I welcome any additional feedback directly from you and certainly wish you the best. Regards,Gerald WarrenGeneral Manager

2/10 Terrible

Dr. Livia Daisy

Stayed 1 night in Aug 2023
Response from Gerald GM on Sep 19, 2023
Dear Livia Daisy,We are so sorry to see that your experience did not exceed your expectations. I am hoping that you would be kind enough to share additional feedback with me directly on your recent stay and how we can improve it for you and future guests. Thank you for taking the time to leave a rating and I hope to hear from you soon.Sincerely,Gerald Warren - General Manager

6/10 Okay

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service
I would skip this place until they’re done with renovations later this year. Parking lot was dirt with construction equipment grading it and the elevators and pool don’t work. Had to wait for the workers to move a concrete truck to leave Room was okay.
Stayed 1 night in Aug 2023
Response from Gerald GM on Aug 28, 2023
Dear Jonathan, We value feedback from our guests, and we thank you for taking the time to share yours. We hope our excellent location and comfortable rooms served you well. Our staff appreciates your patience and understanding during our temporary renovations. Thank you for choosing us for your visit to Travelers Rest, and we hope to see you again so we can provide you with the exceptional stay you deserve. All the best,Gerald Warren -General Manager

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though
We like the hotel even though it’s under major construction. The staff was friendly and professional. We plan on going back to the area next year and we’ll stay here.
Stayed 1 night in Aug 2023
Response from Gerald GM on Aug 21, 2023
Hello Thomas,We are thrilled to see you enjoyed your stay at The Hampton Inn in Travelers Rest, South Carolina! Our staff is passionate about providing all our guests with comfortable, clean rooms. It is always great to be recognized for our efforts and we appreciate your time to leave a 10 out of 10 rating. We look forward to seeing you again soon! Thanks again, Gerald Warren - General Manager

4/10 Poor

Fred

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was unaware that the property was in the middle of a major renovation that impacted the use of elevators, closed the pool and the parking lot was unpaved.
Stayed 1 night in Aug 2023
Response from Gerald GM on Aug 23, 2023
Hello Fred,Please accept our apology for any inconvenience caused by our temporary renovations to the hotel. We value our guests and have done our best to properly convey all updates as they pertain to the construction process. Please know we appreciate your feedback and will continue to find ways to improve our guest experience. I welcome a direct conversation with you if you would like to discuss any additional thoughts. Respectfully,Gerald Warren - General Manager

4/10 Poor

Kateri

Disliked: Cleanliness, property conditions & facilities, room comfort
Huge disappointment for a Hampton Inn
The hotel is under major construction and I did not find out until I arrived. Dust was everywhere and not enough parking. The front desk was polite and said we could cancel without penalty but at that point what was I going to do. It was a 3:00 check in and I had a wedding to attend at 5:30! Pool and fitness center were closed and the elevators were out due to construction. Of course I was put on the top floor. Construction should have been communicated at booking not upon arrival. Also air conditioning was not adequate in the rooms…damp and poor air quality. Cushions in breakfast area disgusting and in dire need of replacement or, at very least, cleaning.
Stayed 1 night in Aug 2023
Response from Gerald GM on Aug 14, 2023
Dear Kateri,We appreciate you taking the time to leave a candid review of your recent visit with us, and we apologize that we fell short in several areas of meeting your expectations. We are genuinely sorry for any unfavorable conditions in the room and our staff will look into this immediately. Please know that the well-being of all our guests is our priority during our renovations. The consistent communication regarding the short-term renovations is also something we have worked very hard at and it is discerning that you were not aware of the situation. Feel welcome to contact me anytime if you would like to discuss this and any further feedback. Regards, Gerald Warren - General Manager

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Be prepared for the renovations.
Still doing a lot of construction and renovations. Elevator doesn't work. Front desk person was very nice and respectful.
Stayed 1 night in Aug 2023
Response from Gerald GM on Aug 13, 2023
Dear Jeffrey, Thank you for choosing The Hampton Inn in Travelers Rest, South Carolina. Our team is grateful for the compliments and a high rating. We take pride in being able to provide comfortable rooms with fantastic amenities. Your patience and understanding during our short-term renovations are also appreciated. We value your opinion and I welcome a conversation with you anytime to discuss any additional feedback you wish to share. Thank you again and we hope to see you again soon. Best regards, Gerald Warren - General Manager

4/10 Poor

Raymond

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The outside is under renovations ,building and parking lot. This inconvenience is understandable. The elevator is out of service people need to use stairway. We were booked on the forth floor . The desk clerk was very considerate. When she saw that we were seniors 83 and84 she found a room on second floor asked if we could handle stair to second floor and if not we could cancel out and she could recommend others hotels near by . We opted to take the room. We have not stayed in a hotel in four years. At 3 pm our room was not serviced or clean towels. When inquired was told we had to ask for this service at check in time. We were given clean towels no problem.
Stayed 2 nights in Aug 2023
Response from Gerald GM on Aug 7, 2023
Dear Raymond,We appreciate your patience and understanding during our renovations and certainly value you as our guest. Thank you for taking the time to leave your thoughts. Our team is doing our best to accommodate all our guests and great service is our priority. Please do not hesitate to contact me directly if you would like to discuss any additional feedback. Thanks again for staying with us and we do hope to see you again in the future. Kind regards,Gerald WarrenGeneral Manager

4/10 Poor

Tammy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed. Good location but did not know of construction before booking or early enough to change. No elevator for guests and I was on 3 rd floor. Had to make several trips and carry big suitcase up several flights of stairs. My parents on 1st floor which we lucked out because they could not have done 3 rd. Also little communication. No pool though not working in that area snd no access to fitness center. AND no discount or accommodations for HUGE inconvenience. Won’t be choosing Hampton for our future travel unless we hear back. We travel a lot. Room air conditioning not consistent but the bed was comfortable.
Stayed 3 nights in Jul 2023
Response from Gerald GM on Jul 31, 2023
Hello Tammy,Thank you for taking the time to leave your thoughts. We are working hard to ensure our guests are receiving the best service during our temporary renovations and we’re sorry to see you were not completely happy with your recent stay. As always, our team will discuss your thoughts and look for areas of improvement. I will reach out to you directly to discuss your review and answer any questions regarding your experience. Thank you again for being our guests. Regards, Gerald Warren - General Manager

2/10 Terrible

Suzanne

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to the hotel and under construction. No alerts previously from hotel. And by under construction, I mean the entire building was essentially uninhabitable. Everything in lobby filthy and covered in dirt. Elevators out of order. Nobody at front desk. Called from my phone and no answer for 20 minutes until somebody finally came out to answer the phone. As a woman traveling with two young girls, I felt entirely unsafe. Instead of spending the night, we drove 6 hours home. Absolutely horrendous. Disgusted with Expedia. And will never stay at a Hampton inn ever.
Stayed 1 night in Jul 2023
Response from Gerald GM on Jul 27, 2023
Dear Suzanne,We apologize for any inconvenience caused by our temporary renovations to the hotel. Our staff values our guests and we have done our best to properly convey all updates as they pertain to the construction process. Please know we appreciate your feedback and will continue to find ways to improve our guest experience. I welcome a direct conversation with you if you would like to discuss your thoughts. Kind regards,Gerald Warren -General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Hotel is undergoing renovation and much of hotel is a construction zone. Lot of noise during the day and elevators not working. No compensation offered for third floor room. Also not eligible for Hilton rewards since booked room on this site.
Stayed 1 night in Jul 2023
Response from Gerald GM on Jul 27, 2023
We apologize for any inconvenience caused by our temporary renovations to the hotel. Our staff values our guests and we have done our best to properly convey all updates as they pertain to the construction process. Please know we appreciate your feedback and will continue to find ways to improve our guest experience. I welcome a direct conversation with you if you would like to discuss your thoughts. Kind regards,Gerald Warren -General Manager

2/10 Terrible

Timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property under renovation. No elevators or amenities. Expedia and Hampton should have stated that up front.
Stayed 1 night in Jul 2023
Response from Gerald GM on Jul 27, 2023
Hello Timothy,We apologize for any inconvenience caused by our temporary renovations to the hotel. Our staff values our guests and we have done our best to properly convey all updates as they pertain to the construction process. Please know we appreciate your feedback and will continue to find ways to improve our guest experience. I welcome a direct conversation with you if you would like to discuss your thoughts. Kind regards,Gerald Warren - General Manager

4/10 Poor

Richard Vehon

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived in evening. Wasnt informed when making reservation that property was being renovated. Construction everywhere, noisy, machines, dust. One machine with worker on it goes right by our window at 8am. In addition: Broken elevator (I'm disabled vet), broken ice machine, no soft drink machine, work out room and pool were closed. We were offered the opportunuty to cancel on arrival after 6pm from traveling all day. This Travelers Rest SC. No other choices in that area. Hampton said Hilton or Expedia would have to make adjustment. Hilton didnt respond and Expedia put it back on hotel who said we were informed about construction. That is totally false. We Weren’t informed about construction before our arrival, or when making reservation. We only found out when we pulled up. Were told about elevator, ice machine, work out room and pool closed after checking in. This is all wrong. The pictures and amenities online are false advertising and deceptive. Between Expedia, Hampton Inn and Hilton, our hotel stay was nothing close to the price based on online presentations about the hotel.
Stayed 4 nights in Jul 2023
Response from Gerald GM on Jul 27, 2023
Dear Richard,We apologize for any inconvenience caused by our temporary renovations to the hotel. Our staff values our guests and we have done our best to properly convey all updates as they pertain to the construction process. Please know we appreciate your feedback and will continue to find ways to improve our guest experience. I welcome a direct conversation with you if you would like to discuss your thoughts. Kind regards,Gerald Warren - General Manager

2/10 Terrible

Jerrold

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
construction ,no elevator,contractors hi-lift was parked across all handicap parking spaces & ice machine on our floor was not working. I am 78 years old and my wife has a
Stayed 1 night in Jul 2023
Response from Gerald GM on Jul 10, 2023
Dear Jerrold, I am so sorry to see that your experience at our hotel did not exceed your expectations and that you had any unfavorable conditions with parking and the ice maker. We appreciate your time to leave your thoughts and we will certainly review and discuss to find areas of improvement. We value our guests and I welcome a direct conversation with you if you would like to share any additional feedback. Thank you for your time. Regards, Gerald WarrenGeneral Manager

6/10 Okay

Mary

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property under construction - pool and fitness closed and no elevator. Wasn’t notified of this prior to checkin.
Stayed 2 nights in Jul 2023
Response from Gerald GM on Jul 10, 2023
Dear Mary, We truly value feedback from our guests, and we thank you for taking the time to share yours. We hope our excellent location and comfortable rooms served you well, but we are disappointed that your experience was not perfect. Though we have posted notifications of our temporary renovations on all online platforms, we will certainly discuss your concerns and look for ways to best ensure our valued guests receive the best communication. Thank you for choosing us for your visit to Travelers Rest, and we hope to see you again so we can provide you with the exceptional stay you deserve. All the best,Gerald Warren General Manager

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were surprised when we pulled into the parking lot to see it was filled with construction vehicles. The hotel is going under renovation which is fine but I wish we would have been told that prior to booking. The room was nice but the smell of sewage from the new bidet toilet was terrible. Sleeping was a challenge with the music the hotel plays in the hallways all night. We went down for breakfast where the construction crew was having their breakfast as well, which is fine since I believe they are staying there however the vulgar language should not be hotel lobby language. Additionally, the elevator was out of order which made taking two trips of luggage up to our room a bit if a pain and the swimming pool was off limits due to construction. Paid way too much for a hotel in that condition.
Stayed 1 night in Jul 2023
Response from Gerald GM on Jul 7, 2023
Dear Steven,Thank you for taking the time to leave your thoughts. We are working hard to ensure our guests are receiving the best service during our temporary renovations and we’re sorry to see you were not completely happy with your recent stay. As always, our team will discuss your review and look for areas of improvement. Please feel free to contact me directly if you would like to share any additional feedback. Thank you again for being our guests. Regards,Gerald WarrenGeneral Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not ADA compliant
The hotel is under renovations and the elevator was not working at all. We checked in at 10pm and there was no option for us to find another hotel at that time after traveling all day and room having been booked and prepaid. There were no rooms available on the first floor so we had to drag our luggage upstairs. The lady at checkin asked if we needed help bringing luggage upstairs. I responded that would be very helpful. She then disappeared and we got no help. My disabled wife ended up falling down the steps while we were trying to leave the next morning. The carpets and chair were disgusting in the room. I stay in Hampton Inns all the time for work and pleasure. This experience has left a bad taste in my mouth despite the added points we were given.
Stayed 1 night in Jul 2023

2/10 Terrible

Anthony

Traveled with family and small children
The hotel is under construction and looks nothing like the picture. The elevators were not working so we had to carry all our luggage and a baby up 4 flights of stairs which doesn’t seem like a big deal until someone with a disability books a room. We were very unsatisfied
Stayed 1 night in Jun 2023
Response from Gerald GM on Jul 3, 2023
Dear Anthony, We appreciate you taking the time to leave your thoughts and apologize for the inconvenience in the disruption of elevator service during your recent visit. We are working diligently to assist all guests with their luggage and always welcome any requests for help as the hotel is being renovated. Please feel free to contact me directly if you would like to offer any additional feedback. Regards, Gerald Warren – General Manager

2/10 Terrible

Kathryn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our stay only lasted 45 minutes due to the massive construction, no working elevator, and fumes coming in the room vents. We cancelled our stay and booked another hotel across town. In my opinion, they should not be attempting to actively operate this hotel while under this much construction.
Stayed 1 night in Jun 2023
Response from Gerald GM on Jun 29, 2023
Dear Kathryn,We appreciate your candid review of your recent visit with us, and we apologize that we fell short in several areas of meeting your expectations. We are genuinely sorry for any unfavorable conditions in the room and our staff will investigate this immediately to ensure this does not happen again. Please know that the well-being of all our guests is our priority during our renovations. Please contact me anytime if you would like to discuss any further feedback. Respectfully, Gerald WarrenGeneral Manager

6/10 Okay

Tracey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel is under construction and the elevator is out of service! Be prepared to walk up the stairwell and hope you don’t have heavy or much luggage.
Stayed 1 night in Jun 2023
Response from Gerald GM on Jun 21, 2023
Dear Tracey, We appreciate you taking the time to leave your thoughts and are grateful for your patience and understanding during our renovations. We are doing our best to accommodate all guests with their luggage and welcome any requests for help. Please feel free to offer any additional thoughts on your stay as we are always looking to improve our guest experience. Thanks again for staying with us and we hope to see you again when you are in the Travelers Rest area. Best regards, Gerald Warren – General Manager

4/10 Poor

Willaim

Stayed 1 night in Jun 2023
Response from Gerald GM on Jun 21, 2023
Dear Willaim,We apologize that were not completely happy during your recent visit to our hotel. I welcome a direct conversation with you to discuss this and any other concerns so that we may get a better understanding of how we can improve our guest experience. We value your opinion and I do hope we will see you again the next time you are in the Travelers Rest, SC area. Thank you again for your feedback and we wish you well. Regards,Gerald Warren - General Manager

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service
We were happy to find this Hampton with vacancy on a Saturday after an impromptu change in travel plans. The hotel is currently under renovation and I was told at check-in the elevator was out of service. No problem except the RFID keys didnt work and caused me two additional trips up and down from the third floor. The room was clean and updated with a bluetooth mirror. There was also a bidet seat on the toilet which I was excited about as I have one at home. Unfortunately it did not work :( . The staff was friendly and helpful especially after I checked out and had to get back in for an item left behind (the lock malfunctioned again causing me yet two more trips up and down). Under the circumstances I would have thought a little discount on the price would have been in order considering the inconveniences, but I ended up paying what I pay for a downtown city room weekend rate.
Response from Gerald GM on Jun 20, 2023
Good afternoon, John, Thank you for your valuable feedback and high rating during your recent stay at The Hampton Inn in Travelers Rest, South Carolina. We certainly appreciate your patience and understanding during our hotel renovations and apologize for any inconvenience with the keys to your room. The team is happy to see you enjoyed your stay and look forward to seeing you again soon. Please feel free to contact me anytime if you would like to share any additional feedback. Kind regards,Gerald Warren - General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay.
Hotel was great and the People were Great. The only problem was the Construction at the front of the hotel, The other people that stayed there were complaining about the Elevator not in use, they had to take the stairs. I was on the bottom floor thank GOD.
Stayed 5 nights in May 2023
Response from Gerald GM on Jun 6, 2023
Hello Robert,We appreciate your and all our guests' patience and understanding during our renovations and thank you for the high rating. The Hampton Inn in Travelers Rest team is happy to see you enjoyed your stay and look forward to seeing you again soon. Thanks again. Gerald Warren General Manager

2/10 Terrible

Peter

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, lacks essentials, over-priced
Renovations in progress...OK...but all else was fixable... elevator not working (been that way for weeks), no-one big enough to carry suitcases by stairs to 3rd floor, filthy and stained chair(s), missing/broken door on closet, "digital" toilet constantly malfunctioining, no luggage rack (asked, promised one, asked next day, answer = "none in hotel"), furniture chipped badly (used as luggage racks?), no amchair, etc. etc. Vastly over-priced at $500+ for 3 nights. Never again!
Stayed 3 nights in May 2023
Response from Gerald GM on May 31, 2023
Dear Peter,I am so sorry to see that your experience at our hotel did not exceed your expectations and that you had any unfavorable conditions in your room. We appreciate your time to leave your thoughts and we will certainly review and discuss to find areas of improvement. We value our guests and I welcome a direct conversation with you if you would like to share any additional feedback. Thank you for your time.Regards,Gerald WarrenGeneral Manager

6/10 Okay

Arlynn

Liked: Cleanliness, staff & service
I was not prepared for the state of the hotel. When I registered for my stay I did not know the hotel was under major construction renovation. Since I did not know it was under construction my first impression was not good. Once in the hotel the staff was extremely nice and everything was very clean and presentable. Big disappointment was the fact that the elevators did not work and I had to carry my luggage up three flights of stairs! I feel I should have been compensated in someway for my inconvenience.
Stayed 1 night in May 2023
Response from Gerald GM on May 29, 2023
Dear Arlynn,Thank you for taking the time to leave us this feedback. We appreciate your patience during our renovations and apologize for the temporary disruption in elevator service. We are grateful for your compliments to the staff and I welcome any additional thoughts on your stay as we are always looking to improve our guest experience. Thanks again for staying with us. Regards, Gerald Warren General Manager