Great stay. We stayed in a family room. The stay was great and the staff was helpful and friendly. Incredible view and we loved the included breakfast. The view of the lake from this hotel is epic. We opted to also make dinner reservations at the restaurant for dinner and it was inedible and overpriced. My kids are vegetarians and the options for vegetarians are pretty limited (like tomato soup and tasteless risotto with the meat taken out), so we recommend exploring Argegno or one of the other towns and eating dinner elsewhere. But the hotel stay was excellent and we would stay here again in a heartbeat.

Great hospitality and beautiful location. Nice to be away from all the summer crowds down in Varenna.

The front desk staff was very friendly.

Pros: location! Perfect spot with sweeping views of the lake. Our (small) Superior room had a beautiful large terrace overlooking the lake. Nice to have bar and restaurant open all day. Bruno and Vivienne were a pure delight. Nothing was too difficult. So friendly and helpful. Cons: no AC! Misery in July. It’s coming soon they say. Fair warning if you’re going in the next 8 weeks. New expensive larger rooms are advertised as having it but they don’t! Our whole room flooded the first night as the shower was backed up. It had been reported but not fixed. They compensated us for our damaged property. So many other little things could be done to improve: No trash can in bathroom (seriously?). No Kleenex. (Hubby had a cold and they had to rummage through closets to find some). It’s not standard. They expect you to use flimsy toilet paper for everything. Beware of the head waiter in the restaurant. He’s grumpy and says no a lot. Especially if you’re not Italian. Room service mostly not available. Pool not heated. Didn’t receive our promised “welcome drink.” All of the above…so easy to fix. A little less frugality could easily make this a 4 star hotel.

The hotel was very cimple but also very nice.The staff was very helpful and friendly. The rooms were basicbut very clean. The beds were very comfortable. The location was perfect. It's very close to the train station. I would definitley recommend it.