Ratings based on 251 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
60% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from US

Posted Nov 14, 2016
Pros: Price, convenience.
Cons: Desperately needs new carpet and sheets!
The sheets were clean but stained and the carpet was vacuumed but filthy, otherwise the room was clean and the bed was comfortable. Breakfast was definitely budget. The room was quiet.
1 out of 5
by A verified traveler

Terrible Experience

Posted Oct 8, 2016
Pros: The gentleman at the front desk tried to do his best to make things better. Not much he could do unless there may have been nicer rooms.
Cons: Very dirty rooms. Will not stay there again.
The first room we checked into, the one bed had not been changed, bedspread just put over used sheets, which had dirt and a small beetle in it. Pillow looked like someone had stepped on it with their boots. TV did not work. We were then sent to a different room and it was dirty with a big stain on bedspread, carpet all frayed by the door. Just not a clean room. They put double size sheets on a queen size bed. Did not fit at all! Very thin sheets!
Comment from Hotel Management
Oct 11, 2016 by Samantha, Hotel Management
I am sorry you did not enjoy your stay. We pride ourselves in guest satisfaction, your feedback will greatly help us to improve. We hope you will give us the opportunity to create a better stay the next time you visit Tri-Cities. Thank you
1 out of 5
by A verified traveler

Horrible

Posted Oct 6, 2016
Location: Not very good
Room was dirty, had dead bugs everywhere, hair on bathroom sink, on floor. Dirty!
Comment from Hotel Management
Oct 7, 2016 by Sam, Hotel Management
I am terribly sorry you did not enjoy your stay with us. I enjoyed working with and hope you found are resolution fair. We hope you have a great week.
4 out of 5
by A verified traveler

Posted Oct 5, 2016
Double queen non smoking Great location very friendly staff
Comment from Hotel Management
Oct 7, 2016 by Sam, Hotel Management
Thank You for the kind review.
2 out of 5
by A verified traveler from ca

Don't stay here

Posted Sep 20, 2016
They use the same bed linens everyday you are there. The whole room shakes. Bathrooms are run down. Very bad experience
Comment from Hotel Management
Sep 23, 2016 by Sam, Hotel Management
Dear Brian, I'm terribly sorry that you did not enjoy your stay. We are working hard to improve are property. We are remodeling this winter. We hope you will come and see all the improvements we are making.
1 out of 5
by A verified traveler

Do not stay here!

Posted Sep 6, 2016 on Hotels
This stay was awful. It was an old and dirty hotel. They had 2 towels for 4 people in the room and had no extras. They had no pool towels. Bathrooms were rusty and stained. Staff was nice however clearly does not have the resources to properly run a motel. Neighborhood was sketchy lots of transients walking through property or hanging out in parking lot. No hot breakfast as advertised. No soap for washing machine. Given key to someone else's room which was occupied.
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
I'm so sorry that you experienced so many inconveniences during your stay. We are remodeling this winter. We are listing to all of our guests feed back and making changes. We hope you will give us a second chance and come see all the changes we are making. Thank you
4 out of 5
by John from Edmonton, Alberta Canada

Will continue to return

Posted Aug 27, 2016 on Hotels
This is the third time I've stayed here. The staff are always friendly and the rooms are decent.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Thank you so much for the kind review. We pride our selves in guest satisfaction and strive to leave all of our guest feeling satisfied with there stay. We hope too see you again.
2 out of 5
by A verified traveler

Will not stay there again or recommend the hotel

Posted Aug 12, 2016
Room felt dirty. Refrigerator was unplugged and water filled the refrigerator shelf and black marks on top of the refrigerator. Sheets where all wrinkled made you feel like they just make the bed and did not change the sheets. No bathmat for floor when stepping out of the shower. They offered a free breakfast which was very sad we left and when else where for breakfast.
Comment from Hotel Management
Aug 23, 2016 by Samantha, Hotel Management
I am sorry you did not enjoy your stay. We hope you will come visit us during your next adventure to Tri-cities. We are making a lot of changes to the property and we hope too see you again. Thank You
2 out of 5
by A verified traveler

Posted Aug 10, 2016
Room did not feel clean or look clean. The breakfast the offered in the morning was very poor and we ended up going else where.
Comment from Hotel Management
Aug 16, 2016 by Samantha, Hotel Management
I am terribly sorry your stay was not as enjoyable as it should have been. We appreciate the feed back and will be working hard to improve our property. We hope you give us the opportunity to make your next stay in Kennewick more enjoyable.
4 out of 5
by A verified traveler

nice hotel,

Posted Aug 9, 2016
Pros: Nice pool, nice lobby big bathroom
Location: close to food and restaurants and Safeway store
good breakfast, friendly staff and responsive to calls.
Comment from Hotel Management
Aug 9, 2016 by Sammie, Hotel Management
Thank You, We appreciate the kind review and hope to see you again during your next visit to Tri-cities.