Trimbach Vacations from $1,002

So great experience with the Hotel residence. Will be back again

I stayed at the Victoria Jungfrau for 3 nights, and it was by far the most disappointing 5-star hotel I’ve experienced. The staff were not friendly or welcoming, which set a bad tone from the start. The room was spacious, but everything else about it felt cheap—like a 2-star hotel. The gray wall color made the space feel cold and depressing, and the furniture and materials looked low-quality. I booked a queen bed but was assigned two double beds pushed together, which was uncomfortable and unacceptable. To make things worse, the refrigerator was mysteriously unplugged on the second day for some unknown reason. All the appliances in the room, including the hair dryer and flat iron, were very cheap and felt more like something you’d find in a budget motel. This place might have a good reputation, but based on my experience, it doesn’t live up to its 5-star rating. I won’t be coming back.

People are so kind especially Jaqueline.

The property, the people, the entire staff did a wonderful job. The Swiss people are testament of What good looks like. We never saw a single staff reading their cell phone at any time. The hotel is impeccable. The Swiss much like the Germans and the Austrians should be deployed to Latin America, Asia, and the Caribbean to really show people how to get the job done. We will be coming back to Switzerland again and again because of folks like the staff at the Savoy. Thank you Sub for a wonderful stay. Me and my family enjoyed every minute. You get 10 stars.