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Reviews of Soles Mayas

2.5 out of 5
Soles Mayas
C. 14 Sur, La Veleta, Tulum, QROO

Reviews

3.0
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 5 out of 6 reviews" "

5.0/10

Cleanliness

2.6/10

Staff & service

2.0/10

Amenities

2.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Jill, Fort Collins, CO

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We showed up on Christmas night, after a long search for the property since it is in a newer area of town and there are no street signs. After several stops for directions, we found the door but the lights were off and the door unlocked. We showed ourselves in because no one was there to greet us at reception. It was clearly under construction with tools everywhere, an empty pool with 18” of murky water. The rooms were unprepared and there were no linens on any of the beds. After walking around the dark building we had to seek other accommodations for the duration of the stay. It was clear that they were not anticipating guests but we never received any notification. We still have not received a reply to our email and we are hoping they do not charge our credit card. Sorely disappointed.
Stayed 2 nights in Dec 2019

8/10 Good

Eduardo

Liked: Cleanliness, room comfort
En diciembre estaba en remodelacion, pero agradabl
Las instalaciones no están como se muestra en las fotos (están en remodelacion) , sin embargo el anfitrion Víctor nos proporcionó habitación extra para compensar el mal entendido entre hotel y hoteles.com
Stayed 2 nights in Dec 2019

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Detta hotell är under
Stayed 2 nights in Jan 2020

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stängt. Finns ändå kvar att boka.
Stayed 2 nights in Dec 2019

2/10 Terrible

Jorge alberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pesimo servicio
El hotel no nos recibio
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
El hotel NO EXISTE!!! Están anunciando un establecimiento que es un edificio abandonado! Cuando llegamos las puertas estaban cerradas, todo el edificio a oscuras y no había nadie del personal allí, incluso las cámaras de seguridad estaban volteadas hacia arriba, el hotel claramente está cerrado al público!!! Exijo que se me reembolse mi dinero. Tuve que conseguir otro hotel de último minuto esa misma noche en plena nochebuena!
Stayed 1 night in Dec 2019