Univversity - TCU Vacations from $284

John was very nice and professional. He took great care of us.

This was such a a wonderful place.Location was perfect for walking to the convention center and multitudes of restaurants. Hotel is in a renovated 100 year old building. Very nice. Rooms large..unique art and atmosphere.. Safe feeling place..but the best of all the customer service..Wayne, Sean, Jessica K and Jessica M in every dealing or conversation with these individuals was so pleasurable. They represent what customer service is suppose to be. And far beyond customer service they treat you like family and friends. These people in each case went far beyond what their jobs would expect. Not just to myself but to anyone I saw them communicate with.. They truly care for each person they have in their hotel..They are a breath of fresh air in a world that has lost its ability to care about strangers .Beautiful views, wonderful art pieces..amenities are a long list..each room is setup with a mini bar and snack bar. They offered a complimentary locally made beer..They have a happy hour where they also offer a complimentary glass of wine..But again the place was perfect for comfort , location. Customer service

The good. Great staff from front desk to dining and bar. The bad. Checked in Tuesday evening. Went to take shower on Wednesday AM. No hot water. Reported it. They said engineering would check out. No feedback. Next day. No hot water. Reported again. Another cold shower. Thursday went to shower again. No hot water. Reported again. Yet another cold shower. Engineering guy told me construction workers must have done something. Finally fixed on Saturday AM when we went to check out. Thought we should have been communicated with or an offer to change room or an apology. None given. Since we booked on Expedia they did not see my Hilton profile where in my life have stayed well over 500 nights. Not sure they even know that this was our fifth stay at the hotel in two years and in each case was nearly a week Very disappointed in the stay. Will be writing a letter to the GM this week with same feedback to see what they have to say.

The hotel is so cute, decor, rooftop pool & bar are great. The beds were comfy. It is a bit noisy in the room. We could not get an Uber at all. It was impossible to get reliable transportation & the hotel only drives you within 3 miles of the hotel. Come with a rental care or a plan on commuting.

Great location for my trip. Clean room but the nightstand was damaged so not so nice to look at.