8.8/10 Excellent! (1,774 reviews)
Worst hotel experience of my entire life. When I think of Shila hotel I think of excellence as I have been accustomed on several trips to Korea with a previous night stay in Yeosu-that hotel is excellent. First that rooms need a make over-lot of cracks along the walls and ceiling. Next-no working AC. I had to open the window because the front desk manager stated to me that AC was shut off for the entire building even though the lobby, gym, and hallways had working AC. There was no notice of AC not working online or during check in. Next-laundry machine was not working because they did not connect the water to the machine and there was water leaking from under the machine. I almost slipped many times. I will say all of the staff was very respectful. My feedback to Shila hotel is if you cannot afford AC in your hotel please close your doors and spend money on the rooms and guest areas that make your hotel one of the best.
Reviewed on Nov 4, 2026
