Daily buffet breakfast (EUR 17.75 per person)
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Reviews of Bastion Hotel Utrecht

3 out of 5
Bastion Hotel Utrecht
Mauritiuslaan 1, Utrecht

Reviews

7.4

Good

Rating 10 - Excellent. 145 out of 819 reviews" "
Rating 8 - Good. 373 out of 819 reviews" "
Rating 6 - Okay. 193 out of 819 reviews" "
Rating 4 - Poor. 81 out of 819 reviews" "
Rating 2 - Terrible. 27 out of 819 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Michael S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place with nice room. Location not great for city center access, but not terrible either. Bus/Tram stop very close by.
Stayed 1 night in Mar 2024

6/10 Okay

steve

Disliked: Cleanliness, property conditions & facilities
The service I received was terrible the staff kept getting food and drink orders wrong, the room I stayed in I was expecting a lot better for what i paid! All the walls were covered in scratches and marks the cleaners did a rubbish job of cleaning the room everyday, they was not cleaned properly leaving rubbish etc in the rooms, the rooms need painting and refreshing I will not be staying here again
Stayed 5 nights in Dec 2023

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard hotel which is clean and comfortable. I have stayed here before and will use the hotel again in the future
Stayed 2 nights in Nov 2023

6/10 Okay

Bob

Traveled with partner
It was nothing special
Stayed 1 night in Oct 2023

2/10 Terrible

Bruno

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please avoid... Worse hotel...
Don't even think booking a night there... unhelpful. Sleeping under a bridge might be a better option.
Stayed 2 nights in Sep 2023

4/10 Poor

Vania Daniela

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Needs maintance
I booked 10 rooms for my colleagues and I with the option to pay at the hotel premises, However the hotel system did not show this in our reservations. At the end all rooms were prepaid with my credit card. I don't know if this is an error on the hotel side or hotels.com. In any case it is now a mess to settle the payments for so many people. The hotel corridors need some maintenance, the rugs have big spots on them, almost resembling someone bleeding all over and then the area being bleached. The towels had big holes in them. The people at reception were polite and apologized for the towels, however this is not the level you expect for this type of hotel. Utrecht is small and transportation is easy, so only reason to stay at Bastion is if you must for location and logistics reasons, otherwise not recommended.
Stayed 3 nights in Sep 2023

8/10 Good

Nigel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we required.
Great location for buses and trams or via a walk along the canal. Friendly and responsive staff. Clean and secure. On the downside, out TV didn't work. We switched remotes and discovered the problem was with the plug socket. It wasn't fixed while we were there and there was no offer of a room change. TV problem apart, I would definitely stay there again.
Stayed 4 nights in Aug 2023

6/10 Okay

Eloise

Liked: Cleanliness
Stayed 4 nights in Aug 2023

6/10 Okay

J

Liked: Staff & service, property conditions & facilities
Staff was great. Towels smelled like not clean. Room and walls were not very clean. Tables had prior cup marks/spills not cleaned off.
Stayed 1 night in Aug 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, great location & the free parking is a huge bonus, easy access to the city (about 10 minutes on tram). Bathroom great, air-con great, fridge perfect for beer & real milk for tea & coffee, unfortunately there is no kettle, just a useless coffee machine that is horrible to use & fails to work, more than it works. Bed comfortable, room clean & tidy, plenty of hot water for the shower.
Stayed 2 nights in Jul 2023

10/10 Excellent

Scott, St. George

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful bed. Clean and comfortable and quiet. Great breakfast too.
Stayed 1 night in Jul 2023

10/10 Excellent

Mei

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Erik

Traveled with partner
Liked: Cleanliness, staff & service
Overall it was fine. We didn't like the way the bed was made it looked like it was done in a hurry. The mini fridge/cooler was not working properly. A planchet in the shower would be nice we had to put our things on the floor. The bathroom was clean and comfortable though. Extra pillows were nowhere to be found in the (empty) closets. Because it was weekend the dining was limited with only a few options. The taste was ok. The breakfast on sunday was very good.
Stayed 1 night in Jun 2023

8/10 Good

Mohammed Raihan

Stayed 1 night in Feb 2023

8/10 Good

Ian

Business traveler
Good Hotel
A good standard comfortable hotel with good food. I have used the hotel previously and woudl happily go back next time I am the Netherlands
Stayed 1 night in Nov 2022

4/10 Poor

Dumazi

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2022

8/10 Good

Slawomir

Stayed 2 nights in Jul 2022

2/10 Terrible

Mateusz

Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Stayed 5 nights in Sep 2021

8/10 Good

Jorge

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Reinder

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Glynn

Business traveler
Location ok, comfort not
Not 100% clean Very basic Comfort was basic Tv is locked so you cant bring your own smart stick (amazon fire) Only book this hotel as its close to location i need and i try to only sleep there
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Er, grim. Not sure if the electric fence and gates are a fun feature. Only one pillow on the single beds, and couldn’t get a second pillow until the second night of our stay. Corridors were dirty. Soap in the room was about the size of a Quarter... tiny. A/C in the room didn’t work.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

8/10 Good

Jenny

Business traveler
Liked: Staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Annette

Liked: Room comfort
Would not stay again
Stayed here for one night with family. The receptionist was moderately grumpy although the bar woman later much friendlier. I used the stairs and on every floor the cleaners cupboards were open with the trolleys sticking out not properly put away. The rooms were on the small side and the bathroom pokey. the beds were comforable and the room temperature fine. My biggest gripe was the smoking lounge which is situated in the lobby immediately as you walk in. the door was never closed so the downstairs smelt of cigarette smoke. I'm an ex smoker but still found it offensive, I thought we'd moved on from having to breathe second hand smoke. Also the pool table and television were in there but I didnt let my kids go in because of the smokers. We went into utrecht by tram in the evening and were up and off without breakfast in the morning so it was really just a place to put our heads down , so it served that purpose. I would not stay there again .
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff are good, food is good, bar is good. Rooms are old, beds are worn out. Cobwebs in the room. Stayed quite a few times at this hotel over the past years, but the rooms really let this place down. Don't know quite why it has got this bad, but I wont be back.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Stayed 1 night in Aug 2019

2/10 Terrible

Christian

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible experience
AC did not work in the middle of July with 42°, wifi did not work, no answering the phone in the front desk desk. They gave us no solution. Refuse to switch rooms, refund or even provide a fan. We slept with the window open with all street noise and sweating all night. The only positive thing was the Free parking
Stayed 1 night in Jul 2019

6/10 Okay

Peggy

Liked: Cleanliness, staff & service, room comfort
Clean but outdated
Great service everyone is very friendly. The Hotel is older compared to other Bastion Hotels we’ve stayed at. We booked a luxury two single beds, expecting a room which is pictured, but the rooms are very clean but just outdated. Again no complaints about service.
Stayed 2 nights in Jun 2019
Response from karo on Jul 15, 2019
Dear Peggy, Thank you for staying at Bastion hotel Utrecht and sharing your feedback. It is nice that you enjoy the service of the hotel. We are looking forward to welcome you again in Utrecht or another Bastion Hotel. Kind regards, Guest Support Bastion Hotels

4/10 Poor

Hassan

Liked: Cleanliness, property conditions & facilities
I booked two rooms,i checked in for the first time before 24:00 and it was ok, but the second room we came to check in at 00:30 but no reception was there ,only kitchen employee who refused to check in for me for no reason and it was very bad hospitality!
Stayed 3 nights in Jun 2019

8/10 Good

Irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was located within a 5 minute walk from the bus and tram station so taking either modes of transportation back into Utrecht was simple. the room was small but had everything we needed for our two night stay the bathroom was very small and hard to turn around in the shower the bathroom sink was equally shallow and small and filling the water bottle had to be done by a cup. Also easy to overflow the sink when the tap was on too full. overall, the property suited our purposes for a short stay.
Stayed 2 nights in Jun 2019

4/10 Poor

Ioan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is small and bathroom very small. Heating is not working, only cold air given. Breakfast was poor but had some file fish and some old fruits.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Elwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Very good value. Secure parking and polite staff. Rooms were clean and spacious.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Ideal for our stay. Parking excellent. Staff at bar and restaurant are expected to do all jobs resulting in a long wait to be served. You need a dedicated bar staff or manager and one for the restaurant.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service
Good value
Good hotel for the price. Approximately 2.5 km from Utrecht centre. Good public transport network servicing this area.
Stayed 2 nights in Apr 2019

10/10 Excellent

Nico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms at surprisingly cheap prices. Breakfast was way better than the usual hotel fare with fresh omelette options. Comfy seating in the bar too.
Stayed 1 night in Mar 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't stay long but the hotel staff were very helpful
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Stayed 4 nights in Dec 2018

8/10 Good

Alan, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here many times, ideal for our visits to Utrecht. Secure parking.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, great staff. Easy enough to get to central Utrecht.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2018

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly place to stay
Stayed 5 nights in Aug 2018

8/10 Good

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. A bit far from centrum, otherwise good
Stayed 1 night in Aug 2018