Ratings based on 55 Verified Reviews

3.2 out of 5
65% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Room was somewhat dusty , heating noisy

Posted Nov 9, 2016
Pros: I LOVE the refrigerator !!! and also the kettle for making a hot drink . That is the biggest reason for me to stay with Bastion hotels again on my travels . The room was right for what I wanted , small , simple . Beds were good .
Cons: Difficult to get to understand / use the heating , heating was noisy .
Location: I stayed in Bastion Utrecht , easy access to town via Tram . Parking facilities good . Easy access to motorways in /out of Utrecht .
Comment from Hotel Management
Nov 18, 2016 by Team E-commerce, Hotel Management
Dear Constance, Thank you very much for your great review. We are very pleased to read that you had a pleasant stay and that you would choose Bastion Hotels again. Thanks to your feedback regarding the heating we can make sure we improve on things like this. Kind regards, Team E-commerce
5 out of 5
Recommended
for Everyone
by A verified traveler from houston tx

Posted Aug 28, 2016
Nice hotel and good staff close to the bus station
Comment from Hotel Management
Aug 30, 2016 by Victor E-commerce, Hotel Management
Dear Dean, Thank you for sharing your experience with us. We are glad to hear that you enjoyed your stay at Bastion hotel Utrecht and are looking forward to welcome you again some day! Kind regards, Team E-commerce
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 7, 2016
A ten minute bus ride to the town centre was perfect for me. Other than the room being slightly small, I was satisfied with everything. Good shower, bed was fine, nice lounge downstairs.
Comment from Hotel Management
Aug 16, 2016 by Team E-Commerce, Hotel Management
Dear Anonymous, Thank you very much for taking the time to share a review of your experience at Bastion Hotel Utrecht. Your compliments are highly appreciated, we hope to welcome you back again sometime!
1 out of 5
by A verified traveler

Not good 👎👎👎👎👎

Posted Jan 11, 2016
It's is bad service and bad hotel the room it's not clean
Comment from Hotel Management
Jan 14, 2016 by E-commerce, Hotel Management
Dear guest, We are very sorry to see that you have not enjoyed your stay with us. We always strive for excellence in everything we do and we do hope that you can tell us more about your experience.
2 out of 5
by A verified traveler

The security fence with barbed wire was nice.

Posted Oct 8, 2015
The name says it all. Too many doors needing keys. Barbed wire on the security fence.
Comment from Hotel Management
Oct 15, 2015 by Jeanine, Hotel Management
Dear guest, Thank you for your stay with us. We are very keen on the safety of our guests and their belongings, this is why the security level is very high.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Nice clean hotel with good food and friendly staff

Posted Aug 9, 2015
Pros: Friendly staff.
Location: Easy access from the highway.
The Bastion Utrecht was a great place to stay after a long drive with easy access off the highway. It was a little confusing at first in that it was necessary to enter through a security gate to get to the hotel parking but the upside was that it was very secure. The staff at the hotel were very helpful and all had a great sense of humour.
Comment from Hotel Management
Aug 13, 2015 by Jeanine, Hotel Management
Dear guest, Thank you so much for your kind comments regarding your recent stay with us. We are very happy that you have shared this with us and the rest of the world! We are looking forward welcoming you again soon :) Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2015
Convenient location relative to the trains, buses, and trams to get to city center area.
Comment from Hotel Management
Jul 16, 2015 by Jeanine, Hotel Management
Thank you for your kind comments, great to see that you have enjoyed your stay with us! We are looking forward welcoming you again at Bastion Hotels. Sincerely, Jeanine Department E-commerce
4 out of 5
Recommended
for Business Travelers
by A verified traveler from UK

Convenient and comfortable

Posted Feb 11, 2015
This was a business trip and the Hotel was conveniently located close to the client. A small hotel but clean comfortable room, good WIFI and lots of hot water and spacious showers. The staff are freindly and the bar is always welcoming. I have stayed here before and I would stay here again
4 out of 5
Recommended
for Business Travelers
by A verified traveler from London

convenient near centre of Utrecht

Posted Nov 29, 2014
We stayed at the Bastion because of a family party. Very convenient, staff helpful
3 out of 5
by A verified traveler

One day business trip

Posted Mar 18, 2014
Very functional. Huge doors to every room, hall and even bathroom made constant noise. Hotel is €18 taxi from main station.