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Reviews of Best Western Plus Valemount Inn & Suites

3 out of 5
Best Western Plus Valemount Inn & Suites
1950 Highway 5 South, Valemount, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 647 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 49 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Derrik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Had no issues. The restaurant could have bigger portions for sure. For the price point I was expecting more food. Other then that it was all good.
Stayed 1 night in May 2024
Response from Vsevolod Martyniuk on May 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Vsevolod Martyniuk Front Desk Assistant Manager

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Lounge closed over priced menu breakfast that was included was not edible to salty
Stayed 1 night in May 2024
Response from Vsevolod Martyniuk on May 4, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Vsevolod Martyniuk Front Desk Assistant Manager

10/10 Excellent

Anthony, North Vancouver

Traveled with partner
Liked: Amenities
Clean and quiet
Stayed 1 night in Apr 2024
Response from Vsevolod Martyniuk on May 3, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Vsevolod Martyniuk Front Desk Assistant Manager

10/10 Excellent

sharon

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk Staff was amazing.Have travelled a lot; rare to experience such a genuine welcome! Attentive, enthusiastic… willing to help as needed. Refreshing after 12 hours of driving. Thank you!
Stayed 1 night in May 2024
Response from Vsevolod Martyniuk on May 3, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Vsevolod Martyniuk Front Desk Assistant Manager

4/10 Poor

Matthew, Sherwood Park

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vsevolod Martyniuk on May 3, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Vsevolod MartyniukFront Desk Assistant Manager

10/10 Excellent

Vera

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good quiet stay
Stayed 1 night in Apr 2024
Response from Vsevolod Martyniuk on May 3, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Vsevolod Martyniuk Front Desk Assistant Manager

10/10 Excellent

Sheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were travelling from Vancouver to Edmonton and decided to break up the trip and stopped in Valemount. Happy we did. I really have zero complaints. We will stop again.
Stayed 1 night in Apr 2024
Response from Vsevolod Martyniuk on May 3, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Vsevolod Martyniuk Front Desk Assistant Manager

10/10 Excellent

jeff

Traveled with family
Impressed with staff and cleanliness of hotel. The pool and water slide were great fun for my son and I. I would stay there again absolutely Jeff
Stayed 1 night in Apr 2024
Response from Vsevolod Martyniuk on May 3, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Vsevolod MartyniukFront Desk Assistant Manager

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying here. It is quiet and comfortable. The staff are friendly and helpful.
Stayed 1 night in Apr 2024
Response from Carlos Ramirez on Apr 28, 2024
Dear Ali, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were friendly and very helpful. The room was clean, quiet and comfortable. The breakfast was the best included meal I have had. I would definitely stay again
Stayed 1 night in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Apr 10, 2024
Dear Rita,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice spot
Stayed 1 night in Apr 2024
Response from Ishara Kulathilake - Front Desk Manager on Apr 10, 2024
Dear Tom,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jesse

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent. Check in was smooth, right off the highway was convenient for our late night arrival.
Stayed 1 night in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Apr 8, 2024
Dear Jesse,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Apr 8, 2024
Dear Jay,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Carley

Stayed 3 nights in Mar 2024
Response from Vsevolod Martyniuk on Apr 27, 2024
Dear Carley,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Natasha Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing place to stay, everything available for you right where you are!
Stayed 1 night in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Apr 4, 2024
Dear Natasha,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Apr 5, 2024
Dear Hayley,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Christa

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is dog friendly. Staff at the front desk is very friendly and helpful. Awesome restaurant. And the included breakfast is outstanding. Nothing to complain about.
Stayed 1 night in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Apr 2, 2024
Dear Christa,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Kyle

Traveled with group
Liked: Staff & service
Our friends we where with had mice in there room and that was near the kitchen. The food was ok they definitely have room for improvements in the food.
Stayed 3 nights in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Mar 29, 2024
Dear Kyle,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Carly

Stayed 1 night in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Mar 29, 2024
Dear Carly,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were awesome!!! So nice to be greeted wherever we went with a smile
Stayed 1 night in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Mar 28, 2024
Dear Kris,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ronald

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. We enjoyed our stay very much.
Stayed 3 nights in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Mar 27, 2024
Dear Ronald,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Mar 27, 2024
Dear Patricia,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Xiao hong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 1 night in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Mar 25, 2024
Dear Xiao Hong, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Vanessa

Traveled with partner, Traveled with family
Very nice!
Stayed 1 night in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Mar 17, 2024
Dear Vanessa,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Penny, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Mar 11, 2024
Dear Penny,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lindsay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most amazing stays ive had in some time.
Stayed 2 nights in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Mar 8, 2024
Dear Lindsay,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Rooms are comfy and clean.
Stayed 1 night in Mar 2024
Response from Ishara Kulathilake - Front Desk Manager on Mar 5, 2024
Dear Jackie,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

JD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Valemount!
Stayed 1 night in Feb 2024
Response from Ishara Kulathilake - Front Desk Manager on Feb 12, 2024
Dear JD, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Perry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful in everyway
Stayed 1 night in Feb 2024
Response from Ishara Kulathilake - Front Desk Manager on Feb 9, 2024
Dear Perry,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jessy

Business traveler
Liked: Cleanliness, staff & service
We’ll maintain aging building. Carpet in the room and noisy heating system
Stayed 1 night in Feb 2024
Response from Ishara Kulathilake - Front Desk Manager on Feb 4, 2024
Dear Jessy,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ishara Kulathilake - Front Desk Manager on Feb 2, 2024
Dear Christian,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

michele

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ishara Kulathilake - Front Desk Manager on Jan 29, 2024
Dear Michele,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Jon

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Quick service, clear instructions, pet friendly, and parking for a UHaul and Trailer = great experience for a pass-through stay at Best Western in Valemount! Wish the vending machine was working as the restaurant was closed when we arrived (late).
Stayed 1 night in Jan 2024
Response from Ishara Kulathilake - Front Desk Manager on Jan 25, 2024
Dear Jon,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ishara Kulathilake - Front Desk Manager on Jan 22, 2024
Dear Kevin,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the free breakfast
Stayed 1 night in Jan 2024
Response from Ishara Kulathilake - Front Desk Manager on Jan 12, 2024
Dear Brenda, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ronald

Stayed 1 night in Jan 2024
Response from Ishara Kulathilake - Front Desk Manager on Feb 2, 2024
Dear Ronald, Dear Christian,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

wenyan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience, kids like the pool, comfortable bed!
Stayed 1 night in Jan 2024
Response from Ishara Kulathilake - Front Desk Manager on Jan 9, 2024
Dear Wenyan,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ivan

Stayed 1 night in Jan 2024
Response from Ishara Kulathilake - Front Desk Manager on Jan 26, 2024
Dear Ivan,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dina

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ishara Kulathilake - Front Desk Manager on Jan 9, 2024
Dear Dina,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ishara Kulathilake - Front Desk Manager on Jan 9, 2024
Dear Erin,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Doris

Stayed 1 night in Jan 2024
Response from Ishara Kulathilake - Front Desk Manager on Jan 5, 2024
Dear Doris,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Greg

Stayed 1 night in Dec 2023
Response from Ishara Kulathilake - Front Desk Manager on Dec 31, 2023
Dear Greg,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ishara Kulathilake - Front Desk Manager on Dec 31, 2023
Dear Curtis,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lyle

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2023
Response from Ishara Kulathilake - Front Desk Manager on Dec 31, 2023
Dear Lyle, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

JD

Stayed 1 night in Dec 2023
Response from Ishara Kulathilake - Front Desk Manager on Dec 31, 2023
Dear JD,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Selena

Stayed 1 night in Dec 2023
Response from Ishara Kulathilake - Front Desk Manager on Dec 26, 2023
Dear Selena, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Morris

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I found the toilets very low and have to upgraded--also the beds are too high-can't sit on the edge and too cramped to use the chairs-
Stayed 1 night in Dec 2023
Response from Ishara Kulathilake - Front Desk Manager on Dec 23, 2023
Dear Morris,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ishara Kulathilake - Front Desk Manager on Dec 17, 2023
Dear Martin,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ali

Stayed 1 night in Sep 2023
Response from Ishara Kulathilake - Front Desk Manager on Nov 23, 2023
Dear Ali,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Worth Every Penny
We stayed here on the last night of our 2 week tour of Alberta and BC. This was the nicest hotel, best bed, cleanest and nicest decorated room, mountain atmosphere, etc etc. The breakfast was a full hot fresh cooked fresh food variety...not your typical at all!! Beautiful lounge for drinks and food too.
Stayed 1 night in Nov 2023
Response from Ishara Kulathilake - Front Desk Manager on Nov 19, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.