Ratings based on 316 Verified Reviews

3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 1, 2017
Pros: It was quiet.
Location: It is not far from the Mall and city center.
Our door keys did not work and we had to go down to reception 3 times to get them corrected. The third time the staff person came with us. One of the 2 keys worked. The TV didn't work when turned on the first two times.
Comment from Hotel Management
May 3, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you for taking the time to share your experience with us. My sincere apologies for the issues you experienced. We are working hard to have them rectified. Have a wonderful day ! Sincerely, Julia Barreiros
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Clean hotel

Posted Apr 28, 2017
Pros: Clean and tidy.
Cons: The walls could be soundproofed.
Location: Didn't do anything.
Stayed in a family suite. The living room area was nice and spacious but I found the bedroom a bit small and cramped. There was some renovation going on so I couldn't sleep in because there was a lot of banging and hammering going on. Walls are thin so I could hear people from the hallway.
Comment from Hotel Management
May 1, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback, we are working hard to complete our renovation in order to better meet our guests expectation. My sincere apologies for any inconvenience this may have caused. Julia Barreiros
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable

Posted Apr 10, 2017
Everything was good, with the exception of room service
Comment from Hotel Management
Apr 12, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback. We do appreciate and will share it with my team. My sincere apologies for any inconvenience. Sincerely, Julia Barreiros
4 out of 5
Recommended
for Everyone
by A verified traveler

Would stay here again

Posted Apr 6, 2017
It was a really nice place to stay, wonderful beds ! Seemed very clean except that the tub had been forgotten to be cleaned and there was five dark , quite long hairs in it . Other then that it was spotless so it just was an oversight I'm sure
Comment from Hotel Management
Apr 7, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback. My sincere apologies for the oversight from our housekeeping department. I will share your comment with the department head as we strive to allways meet or surpass our guests expectations. Have a great day !!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Parksville

Clean and convenient

Posted Apr 6, 2017
The hotel was clean and freshly painted. Convenient to get to locations in the city
Comment from Hotel Management
Apr 6, 2017 by Julia Barreiros , Hotel Management
Hi Russ, Thank you so much for your feedback. we truly appreciate your comments and will share them with our staff. Sincerely, Julia Barreiros
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2017
Room was nice Price of food in restaurant was fair. Food was good Bed was comfortable
Comment from Hotel Management
Apr 4, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback. we are delighted that you enjoyed your stay and hope to see you again in the near future. Have a great day !!! Julia
1 out of 5
by A verified traveler from calgary,ab

Loud air-conditioning

Posted Mar 12, 2017
Hotel curtains didn't fully close and the air-conditioning was very loud.
Comment from Hotel Management
Mar 13, 2017 by Julia Barreiros , Hotel Management
hello there, Thank you so much for taking the time to give us your feedback . My sincere apologies for any inconvenience you may have experienced in regards to the noisy AC . We are looking into that . We do have full black out curtains behind the decorating ones. We hope to see you again in the near future. Thank you ! Julia
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
Great price, friendly and accommodating staff. Great location in Surrey. Rooms are very clean and comfortable.
Comment from Hotel Management
Mar 8, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback. We hope to see you again soon! Sincerely Julia
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Nanaimo

Nice hotel, convenient to highway and Guilford.

Posted Mar 2, 2017
Liked everything about the place, very nice front end staff, good service in the restaurant, excellent discount for breakfast. The only thing I did not like was the shades on the window, they allowed a lot of light in from the lights in the parking lot.
Comment from Hotel Management
Mar 2, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback and for your kind words regarding our service and Staff. In regards to the shades we do have black out curtains behind the actual curtains that completely black out the room. On your next trip to Surrey we would be delighted to show you. Thank you once again for choosing to stay with us. Sincerely, Julia Barreiros
4 out of 5
Recommended
for Everyone
by A verified traveler

This was a VERY clean and well maintained hotel!

Posted Feb 19, 2017
Pros: SO CLEAN!!!
Cons: More soundproofing
Our stay was very comfortable and we were very happy with the experience overall. The only negative was that we could hear the footsteps of the person in the room above us.
Comment from Hotel Management
Feb 20, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback and your kind words. I will definitely share them with my team. In regards to the noise this is a issue that we are going to address in our upcoming renovations....thank you ! Julia