Terrace/patio

Reviews of Sonesta Select Camarillo

3 out of 5
Sonesta Select Camarillo
4994 Verdugo Way, Camarillo, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 502 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Darlene, it's wonderful to see that your stay at Sonesta Select Camarillo appears to have been a great experience. We can't wait to welcome you back for another enjoyable stay in the future. Safe travels till then.

10/10 Excellent

Diane, Mesa

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 4, 2024
Diane, thanks for choosing Sonesta Select Camarillo. We appreciate your feedback and are thrilled to hear that you enjoyed your stay. We hope you'll return and give us the pleasure of hosting you again.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Aaron, thank you for sharing your positive experience at Sonesta Select Camarillo. We're thrilled to know that you had a good stay. Looking forward to welcoming you again in the future.

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had everything needed for a quick trip with a newborn
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Jessica, we're delighted to learn that Sonesta Select Camarillo catered perfectly to your needs during your quick trip with a newborn. We strive to ensure our guests have all amenities on hand for a comfortable stay and we're glad to note we hit the mark with you. We'd love to welcome you back for your next visit.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for us. Close to where my daughter lives
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
David, it's great to hear that the Sonesta Select Camarillo was conveniently located for your needs, especially its closeness to your daughter's place. Your feedback is appreciated and we look forward to hosting you again in the future. Safe travels until then.

6/10 Okay

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Thank you for the feedback, Danielle.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 Good

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Samuel, it's a pleasure to hear that you appreciated the remarkable service from the Sonesta Select Camarillo team members. They certainly enjoy going above and beyond to ensure a wonderful experience for each guest. We hope to have you back soon for another stellar experience.

6/10 Okay

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Juan, thank you for your neutral feedback. We're pleased to hear that you found the environment to be clean and peaceful. We aim to provide a comfortable and relaxing experience for our guests and appreciate your acknowledgment. We look forward to welcoming you back in the future.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Carla, we're thrilled to hear you had a wonderful stay at Sonesta Select Camarillo. It's always our aim to ensure our guests have a fantastic experience. Thanks for choosing us and we look forward to your next visit!

6/10 Okay

Colleen

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The breakfast is bad. Frozen little pancakes reheated. Terrible limited breakfast without value. Bathroom is in poor condition with need of refurb and entirely new caulking. Not a hotel I'd return to. Expensive with little value.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Colleen, it's disappointing to hear your experience was not up to expectations. While we strive to provide delectable breakfast options and quality accommodation, it seems we may have fallen short during your stay. We appreciate you bringing attention to the areas needing improvement. We hope to have the opportunity to provide a better experience in the future.

10/10 Excellent

Karen, Simi Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Karen, it's good to see a rating indicative of an enjoyable experience during your stay at Sonesta Select Camarillo. We truly appreciate your high rating and we hope to welcome you back soon to provide yet another wonderful hotel experience.

8/10 Good

Diane, Mesa

Liked: Cleanliness, staff & service
The key cards will not work if placed close to your phone or other electronics. They warned me of this, so when my key card did not open the exterior door closest to my room, I assumed this was the issue. I went around to the front to get a new card. It still did not work. The southwest door does NOT work. My room was right next to it. The facilities are nice, but they need to update their keycard system to the tap instead of the insert, then maybe there would be fewer issues. Not thrilled with $12/night for parking. I missed that when I made the reservation. It was still the nicest room I could find for under $200/night. I will stay there again in the future. Hopefully they will fix the southwest exterior door.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Diane, it's wonderful to hear you appreciate the Sonesta Select Camarillo's facilities and consider it a great value for your stay. We acknowledge your feedback regarding the exterior door and keycards, and this is certainly something we can consider improving upon. We also understand your views on the parking charges and will take this into account. We cannot wait for your next visit and hope to meet your expectations more fully in the future.

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean beds are comfortable
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Victoria, it's great to hear you found the Sonesta Select Camarillo exceptionally neat with cozy beds. We thrive on this kind of feedback and we're delighted your stay with us was a comfortable one. We hope to welcome you back in the near future.

10/10 Excellent

Claudia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 14, 2024
Claudia, it's delightful to see that you had a positive stay at Sonesta Select Camarillo. We're pleased that your experience was pleasant and we value your feedback. We hope to welcome you back soon for another pleasing stay!

6/10 Okay

James or Julie

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
James or Julie, thank you for taking the time to provide your rating. It's clear that your experience did not meet your expectations and we're keen to learn more. Your feedback would be invaluable in helping us enhance our guest experiences. We hope you'll consider sharing more about your visit in the future.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Christina, thank you for sharing your high opinion of the hospitality demonstrated by the Sonesta Select Camarillo's team members. We're thrilled to hear that their friendliness enhanced your stay. Your positive feedback is greatly appreciated and we hope to welcome you back soon.

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
We appreciate the feedback, Andrea.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Marly

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Marly, we're thrilled to know you had a wonderful stay at Sonesta Select Camarillo! It's always gratifying when our guests appreciate their experience. We hope to have the pleasure of welcoming you back in the future. Safe travels!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Thank you for taking the time to leave this wonderful rating, Lisa! We hope to see you again soon at Sonesta Select Camarillo so we can share yet another amazing experience!

8/10 Good

Jeremy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with our pups! Very clean and quiet stay. The only issue is that they charge daily for parking.
Stayed 13 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Jeremy, it's wonderful to hear you and your furry friends enjoyed a clean and tranquil stay at Sonesta Select Camarillo. We appreciate your feedback on the parking charges and understand your concerns. We strive to balance quality services and competitive rates to ensure optimal guest satisfaction. We look forward to enhancing your experience further during your next visit.

10/10 Excellent

CHERI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was upgraded and clean. Staff was nice, friendly and speedy service.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Cheri, we're thrilled to read your kind review of Sonesta Select Camarillo. It's wonderful to learn that our recent improvements made a positive impact on your stay. We also appreciate the recognition of our team members' amiable and prompt service. We hope to welcome you back soon.

6/10 Okay

Sarah

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Thank you for sharing your feedback, Sarah.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

4/10 Poor

Erin

Liked: Staff & service
I spent just one night there, and that was enough. The bathroom sink was so slow draining it filled up with water just while I was washing my face. The bathroom floor was dirty and had hair on it (that wasn’t mine.) I was awoken multiple times throughout the night by the bathroom light randomly turning on. And at 6:23 am, the alarm clock went off. I was hoping for a good night’s sleep, but this was obviously not the place to get it.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Erin, we're genuinely sorry to hear about your experience. It's unfortunate that you encountered some facility issues, specifically regarding your bathroom and alarm clock. Our team is committed to providing clean accommodations and reliable facilities, and it's clear that your experience fell short. We will certainly address these areas with diligence to prevent similar occurrences. Your comfort is a top priority, and we hope you would give us another chance to provide a better stay in the future.

10/10 Excellent

Gabriel

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Gabriel, thank you for sharing the high rating you left for Sonesta Select Camarillo on Expedia. We appreciate your feedback and are thrilled to note that you enjoyed your stay. It's our hope to welcome you back in the future for another fantastic visit.

8/10 Good

Anallely

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Anallely, thank you for choosing to stay at Sonesta Select Camarillo. It appears you didn't include any specific details in your review. Regardless, we hope your stay was pleasant. If there's any aspect of your visit we can improve on, we'd greatly appreciate any suggestions. We look forward to having you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Staff was great. There was some mold on the bathroom picture. Shower head was awesome
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
James, we're delighted to know that you found our team members at Sonesta Select Camarillo to be great and that you appreciated our shower facilities. However, we're equally committed to providing a pristine environment and will certainly take note of your observation for improvement. Looking forward to your next visit.

6/10 Okay

david

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The place is 25 plus years old and needs a little work. It shows its age
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
David, we appreciate your candid feedback. We realize that our property carries a bit of history and charm, and we strive to maintain it to the best of our ability. Rest assured, we are continuously implementing improvements to enhance our guest experience. We hope for the opportunity to serve you better in the future.

10/10 Excellent

Sandy

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Sandy, thank you for choosing to stay at Sonesta Select Camarillo and rating your experience. We're delighted to see you had an enjoyable time. Do consider us again whenever your travels bring you back to the area. We’re looking forward to your visit!

10/10 Excellent

Brandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet environment
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Brandy, we're thrilled you enjoyed your stay at the Sonesta Select Camarillo. We always aim to provide a peaceful and spotless environment for our guests and we're glad we delivered. Thank you for choosing us and sharing your positive feedback. We look forward to your next visit.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was really nice. Even next to he freeway the rooms were quiet.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 10, 2024
Jeanene, we're thrilled to know you appreciated the serenity of Sonesta Select Camarillo, despite its proximity to the freeway. Thank you for sharing your experience. We look forward to welcoming you back for another quiet stay in the future.

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, staff & service
The mattress is not the best. The hotel is clean and welcoming.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Sarah, thank you for your feedback. We're glad to know that you found Sonesta Select Camarillo to be clean and welcoming. Your comment about our beds is noted, and rest assured, we aim to deliver a comfortable experience most conducive for a pleasant stay. We hope to be your preferred choice on future trips.

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the most amazing, relaxing, comforting, and the most pleasurable to stay at the staff is impeccable number one customer service by far I love staying here.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Donna, thank you for sharing such a glowing review. It's wonderful to hear that you found Sonesta Select Camarillo to be a place of relaxation and comfort. Our team strives to provide exceptional guest experiences, so your comments about the customer service are truly appreciated. We're overjoyed to hear that you love staying with us. We look forward to welcoming you back again soon.

8/10 Good

Antonio, Tucson

Liked: Cleanliness, staff & service
Limited parking
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 8, 2024
Antonio, thank you for pointing out the situation with the parking at Sonesta Select Camarillo. We understand it may have been a bit challenging for you and we're continually looking for solutions to improve upon this. Your understanding and patience are greatly appreciated. We hope we'll have the opportunity to welcome you back in the future.

8/10 Good

Shane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bed is cozy, room has good black out style curtains and it’s in a nice area by the movie theatre. I didn’t like being charged $12 to park my car is a basic parking lot. That is definitely a scam to add that to the bill. Otherwise though it was a good experience. Staff could be friendlier for sure at the front desk.
Response from Customer Service on Mar 3, 2024
Shane, it's great to hear you enjoyed the comfort of your room at Sonesta Select Camarillo and its enviable surroundings. We regret to learn about your concerns regarding the parking fee and wish you had felt more welcome from our front desk team. We continually strive for excellence and will take your feedback as improvement points. We look forward to delivering a more exceptional stay on your next visit.

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent property, beautiful very happy with my choice of stay
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Donna, it's delightful to hear you had such a wonderful stay at the Sonesta Select Camarillo. We appreciate your kind words about our excellent team members and lovely property. Your satisfaction with your choice of stay motivates us to continually provide the best possible hospitality experience to our guests. We're looking forward to the opportunity to welcome you back soon.

8/10 Good

Sandi

Traveled with family
Liked: Property conditions & facilities
Pet friendly
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Sandi, it's fantastic to hear that you appreciated the pet-friendly policy at Sonesta Select Camarillo. We love accommodating all our guests, even the furry ones! We hope to warmly welcome you and your pet once again in the future.

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, safe property. Pool wasn’t heated in the Camarillo location.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Barbara, it's wonderful to hear that you found Sonesta Select Camarillo to be a pleasant and secure accommodation choice. We regret any disappointment over the pool temperature - it's an area we will certainly look into. Your enjoyment is paramount to us and we hope to accommodate you again in the future.

10/10 Excellent

JUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXELLENT
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Thank you for the perfect rating, Juan!We are very pleased to hear that you had a wonderful stay at Sonesta Select Camarillo. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Erica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The $12 fee for parking is ridiculous, it is literally in a shopping center. Went to the front for coffee in the morning and was told they do not have coffee for guests. We were only there for about 12 hours, just enough to get some rest so I can’t comment on the overall cleanliness of the area. We were assigned the handicap room and the tub could use some attention but the room was clean enough.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Erica, thank you for your feedback. It appears a few specific aspects of your stay could have been better and we appreciate your perspective on these matters. Concerns regarding the parking fee and the absence of complimentary coffee have been noted. We're sorry to hear that the bathroom in your assigned room fell short of expectations. Despite this, we're glad that you found the room overall to be clean. We hope you will provide us with another opportunity to serve you better.

10/10 Excellent

Evelina C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Thanks for the perfect rating, Evelina! We can't wait to see you again soon for another amazing experience at Sonesta Select Camarillo. Have a great day!

8/10 Good

Jesus

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wish the Starbucks inside the lobby will be open better hours.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Jesus, thank you for your input on our establishment's utilities. We understand wanting to have more access to the amenities we offer, like our on-site Starbucks. While their operating hours are determined with several factors in mind, your feedback is important to us. We are glad that your stay at Sonesta Select Camarillo largely met your expectations, and we hope to host you again soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
George, thank you for your stellar rating of Sonesta Select Camarillo. We're thrilled to see that you had a marvelous stay and we hope to have the pleasure of offering you another top-notch experience in the future.

6/10 Okay

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the front desk staff was pleasant. The room was very clean. The hotel promises breakfast, they did not have breakfast!! The front desk stated that the employee in charge of breakfast service did not show up. So nobody took charge to cover her work and let the hotel guests down.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Sarah, we appreciate your acknowledgement of our cleanliness and our front desk team's friendliness. However, we regret to hear your experience with the breakfast service did not meet your expectations. We rely on our team to ensure all aspects of our service are functional, and this situation is not typical. Your feedback is valuable, and steps are being taken to prevent this kind of inconvenience in the future. We hope for another chance to serve you to our usual standard.

8/10 Good

Craig

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for this lovely rating, Craig!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Sonesta Select Camarillo. We'd like to share an even better experience with you soon.

6/10 Okay

Jenny

Room a little dirty
Stayed 2 nights in Dec 2023
Response from Customer Service on Feb 18, 2024
Jenny, we regret to hear about the cleanliness issue you experienced. Maintaining the highest standard of cleanliness is a top priority for our team members at Sonesta Select Camarillo. Your feedback will serve as a valuable tool for enhancing our guests' experience. We hope you'll choose to stay with us again so we can provide a more fulfilling experience.

2/10 Terrible

JOHN

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
When we first entered the room it smelled like sardines! This was very unusual . . . . the many times we booked there at Sonesta, it was never like this. The tub had a ring around it. We would expect better treatment next time we stay at your facility. It is so convenient to stay there the 3-4 times a year when my husband has to perform up the street at Leisure Village. Hope next time is better! The gentleman from the Front Desk sprayed the carpet, but to no avail . . . . it still stank!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
John, it's regrettable that your recent stay didn't meet your expectations. We're sorry to hear about the unusual scent in your room and the cleanliness issue in the bathroom. Please be assured that this is not indicative of our usual standards. We take such matters seriously and have communicated them to our team members. It's good to know our front desk was responsive, even though the outcome was not as expected. We appreciate your continued patronage and hope that your next visit will reflect the high standards we strive for.

10/10 Excellent

Timothy, San Ramon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, neat and clean, amenities nearby
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 10, 2024
Timothy, thank you for your glowing review of Sonesta Select Camarillo. We're thrilled to hear that our location, cleanliness, and proximity to amenities met your expectations. Your kind words are a testament to our dedication to creating a pleasant stay for all our guests. Looking forward to welcoming you back in the future.

10/10 Excellent

Terri, Newport beach

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very clean and property is as well. Only complaint is that it would have been nice for the bar to be open on Sunday night.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Terri, it's great to hear that you appreciated the immaculate condition of the rooms and premises at Sonesta Select Camarillo. We appreciate your feedback about the bar availability on Sundays and will consider this for future improvements. We eagerly look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Alice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, rooms very good, staff is great
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 3, 2024
Alice, it's wonderful to read your positive feedback about Sonesta Select Camarillo. We are glad you appreciated the cleanliness, spacious rooms, and exemplary service provided by our team members. We can't wait to welcome you back on your next visit!

2/10 Terrible

geanna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible room lacked respect
Room was so bad we had to be moved fir the 2nd nite and got a full refund for 1st nite..only 2 washcloths/towels for 3 people..sliding glass door had broken lock..only 1 chair for 3 people, was a black leather office chair..very lowdown..ripped..cracked leather on seat..mold on bathroom wall at edge of peeling wallpaper...only 1 tint tiny wastbasket in room
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Geanna, we truly regret to hear about your less than ideal experience regarding your room conditions during your stay. Recognizing the need for more accessible linens and possible improvements related to room furniture count, as well as cleanliness and maintenance is important. We're appreciative of your patience and are thankful that our team was able to address your concerns by moving you to a different room. Your feedback is instrumental for us to ensure improvements in the future. Thank you for sharing.