Standard Room, 2 Queen Beds | Premium bedding, desk, iron/ironing board, free WiFi
Check availability

Reviews of Arbutus Inn

2 out of 5
Arbutus Inn
2898 Douglas St, Victoria, BC

Reviews

8.4

Very Good

Rating 10 - Excellent. 437 out of 1004 reviews" "
Rating 8 - Good. 409 out of 1004 reviews" "
Rating 6 - Okay. 93 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Stayed 3 nights in Apr 2024
Response from Hotel Manager on May 10, 2024
Hello Scott. Thank you for taking the time to post a review on your stay with us. We appreciate the feedback and we are happy to see you enjoyed your stay. All the best in any future travels.

10/10 Excellent

Volker, Mayne Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 10, 2024
Hello Volker. Thanks for posting a review of your stay with us. We appreciate the feedback and happy to see you enjoyed your stay. Hope to see you again and all the best in any future travels.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 10, 2024
Hi Janice. Thank you for posting a review of your stay with us. We appreciate your feedback. All the best with any future travels.

10/10 Excellent

Navjot

Liked: Cleanliness, staff & service
It was okay
Stayed 1 night in May 2024

10/10 Excellent

Maureen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown, restaurants, shopping. Very walkable. Also wanted to add that Josh at the front desk was very helpful with checkin and offering suggestions for restaurants to try.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 4, 2024
Hello Maureen, Thank you for taking the time to post a kind review of your stay with us. Thanks for the kind words about Josh. Yes..he is very helpful with great suggestions for dining around the City. All the best with your future travels.

8/10 Good

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Janet

Traveled with partner
Liked: Amenities
Very friendly and helpful desk staff. We stayed 2 nights and there was no housekeeping service - thought there should have been a reduction in price since they didn’t have to clean our room after the first night.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 2, 2024
Hi Janet, Thank you for staying with us and we appreciate your feedback. Please see the confirmation you received when you booked your room. It does mention there that no one is going to enter your room during your stay. All the best with any future travels.

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 3, 2024
Hello Alice. Thank you to posting a rating review of your stay with us. We appreciate the feedback on how we are doing. All the best in any future travels.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly. Clean Room. Quiet and safe area
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 1, 2024
Hello Sheila, Thank you for taking the time to post a review of your stay. We are happy to see you enjoyed your stay with us. All the best in any future travels.

8/10 Good

Patsy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great renovated rooms, comfy beds and comforters
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Hello Patsy, thank you for posting a review. We are happy to see you liked the renovated rooms. Thanks for staying with us and all the best in any future travels.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
It suited my needs and I was happy all around.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Hello Steve,Thank you for taking the time to post a review of your stay. We are happy that you enjoyed your stay and found the Arbutus Inn met your needs. All the best with any future travels.

6/10 Okay

Bertram, Surrey

Liked: Cleanliness, staff & service
Weird traffic getting in and out
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 28, 2024
Hello Bertram, Thank you for taking the time to post a review of your stay. We appreciate your feedback. Unfortunately the unique traffic pattern around the hotel is not something we can fix or change. Thanks for staying with us and all the best in any future travels.

10/10 Excellent

Sarrah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I adored the old school feel of the inn and that everything within the building was visually appealing, clean and well maintained. Our room was clean, bright, warm and cozy. There isnt much for sound proofing but that is to be expected in an older Inn. The staff were very welcoming and professional. I would stay here again!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 28, 2024
Hi Sarrah, Thank you for posting a review of your stay with us. We are thrilled that you like the ambience of the hotel. Thanks for your feedback an were happy that you enjoyed your stay. All the best with any future travels.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't aware that the room we booked was an efficiency suite complete with stove and fridge. Sweet
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 28, 2024
Hello Rene, thank you for taking the time to review your stay with us. Yes...all the rooms at the hotel have a mini fridge and microwave. We are happy to see that this worked out perfectly for your stay. All the best with any future stays.

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Arbutus was really great for what I needed. Close to the DT area, clean and everyone was really nice and helpful. The only downside was the homeless ppl around it that even tho is not their fault it made it difficult for me to feel comfortable walking around
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 28, 2024
Hello Marisol, Thank you for taking the time to post a review of your stay with us. We appreciate the feedback and staying with us. All the best in any future travels.

6/10 Okay

Deborah

Traveled with partner
Liked: Cleanliness, staff & service
Lacked in room amenities.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 26, 2024
Hello Deborah, Thanks for posting a review of your stay with us. We appreciate your feedback. We do offer shampoo/conditioner, lotion, soaps for hand and for showering. Coffee maker, mini fridge and microwave in all the room. We are sorry that you felt the room lacked in amenities.

4/10 Poor

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My room was unbearably warm in the middle of April when it was chilly outside! I had the window wide open so that I could try and get some sleep. I tried the air conditioner, but it was so loud as there was an issue with the fan or something inside of it. In the early morning and employee went outside and had a cigarette right outside my window, which disturbed me and pissed me off. I will never stay there again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 26, 2024
Hello Martin, Thank you for your review. We appreciate the feedback and sincerely apologize for the room being warm and someone smoking outside your room. We did look into who it was smoking and it was another hotel guest and not any of the staff. Again, that should not have happened. Thank you again for your feedback and all the best with any future travels.

8/10 Good

Garry

Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 30, 2024
Hello Garry,Thank you for taking the time to post a rating review of your stay. We appreciate the feedback. All the best in your future travels.

10/10 Excellent

Dave

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Nice room good price that’s all I look for
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Hello Dave,Thank you for taking the time to post a review of your stay with us. We appreciate your business, and we are happy to see that you enjoyed your stay. All the best with any future travels.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here on a few occasions and have found the place to always be clean, quiet as well, the staff is very friendly. It is also within walking distance to various shops.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Hello Margaret,Thank you for posting a review of your stay with us. We appreciate the feedback and kind words. We are happy to see you enjoyed your stay. All the best in any future travels.

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and renovated rooms with comfortable beds and good black out curtains. The bath mat and a face cloth were folded into a fancy design. There is no elevator, but rooms on second floor don’t need stairs access from front lobby. The stairs themselves aren’t an issue, but if you can’t do stairs, maybe a note to add when booking. It’s a basic and practical hotel. The rooms are cozy and the surrounding neighborhood was very quiet. We slept with the window open to get a nice breeze and slept soundly with no disruptive noises from the nearby semi busy road. This road is on the far side of a parking lot for rental vehicles. The staff were friendly, efficient and courteous. There is a rental car agency desk in lobby. We enjoyed our stay. A nice place to lay our head after running around Victoria and surrounding areas during the day.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Hello Gordon,Thank you for taking the time to post a review of your stay with us. We appreciate the feedback and kind words. We are happy to read you enjoyed your stay. All the best in any future travels.

8/10 Good

Davinzon

Liked: Cleanliness, staff & service
It was good
Stayed 6 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Hello Davinzon,Thank you for posting a review of your stay with us. We appreciate the feedback. We are happy to see you enjoyed your stay. All the best in any future travels.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Hello Stephen,Thank you for posting a review of your stay with us. We appreciate the feedback and happy to see you enjoyed your stay. All the best in any future travels.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Hello Terry,Thank you for posting a review of your stay with us. We appreciate the feedback and happy to see you enjoyed your stay. All the best in any future travels.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 10, 2024
Hello John, Thank you for posting a rating review of your stay with us. We appreciate your feedback and your business. We are happy to see you enjoyed your stay and hope to see you again sometime in the future. All the best with any future travels.

10/10 Excellent

Edwin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable. Value for money. Will come back.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Hello Edwin, thank you for posting a review of your stay with us. We appreciate the feedback and happy to see you enjoyed your stay. All the best in any future travels.

8/10 Good

Donna, Perth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Hello Donna, thank you for posting a review of your stay with us. We appreciate the feedback. All the best in any future travels.

8/10 Good

Peter, Prince George

Stayed 6 nights in Apr 2024
Response from Hotel Manager on May 1, 2024
Hello Peter.Thank you for posting a rating review of your stay. We appreciate your business and your feedback. All the best in any future travels.

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Apr 10, 2024
Hello Jesse. Thanks for staying with us and posting a review. We are happy to see you enjoyed your stay. All the best with any future travels.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. Good location.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 7, 2024
Hello Diane. Thank you for posting a review of your stay with us. We appreciate the feedback and your kind words. All the best in any future travels.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly and knowledgeable. The rooms are clean and smoke free. Lots of parking. Overall, it had everything we needed and were looking for.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 7, 2024
Hello Cindy. Thank you for taking the time to write a review of your stay with us. We are happy to see you enjoyed your stay. All the best with any future travels.

8/10 Good

Bill

Liked: Cleanliness, staff & service
Limited Parking
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Hi Bill, thanks for taking the time to post a review of your stay with us. We appreciate your feedback and all the best in future travels.

8/10 Good

Ernst

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel with smaller rooms and no elevator. Staff are friendly and helpful. Check-in was simple and quick. Interior of hotel hallways/stairwells/rooms impressed me with its cleanliness. Property is shared with National car rental outlet. Convenient if you wanted to rent and start your trip from here. The price was quite reasonable. Spoons Cafe is just across the street and is open for breakfast and lunch till 4 pm. Great food and ambiance. Very handy for this location.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 3, 2024
Hello Ernst, thank you for taking the time to post a review of your stay with us. We appreciate your feedback. We are happy to read that you enjoyed your stay and found the value in our room rate pricing. All the best with any future travels.

2/10 Terrible

Sherry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a VERY UNSAFE part of town.... since it wasnt far from the ferry,I decided to walk. I went to a part of town that had people laying on the sidewalk, homeless people everywhere, and felt very unsafe. I tried my best to cancel my reservations but i could not. I could not even get a REAL PERSON on the phone to talk to. But they were more than happy to take my money. Will I book with Expedia again?? NO WAY EVER!!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 2, 2024
Hello Sherry, The hotel needs to disagree with your review. The hotel contacted you several ways to assist you to get a refund for what you paid on Expedia. As you booked through Expedia it is Expedia who processed your payment and not the hotel. The hotel tried to assist you about 5 different times. If you can't get through to Expedia on the phone then this is not the fault of the hotel. You were also issued a full refund that you failed to mention. As you decided to walk one KM at night and saw homeless people and felt unsafe you cannot put this as fault of the hotel. We ask that you remove your review. Thank you.

10/10 Excellent

Namiki

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Hello Namiki,Thank you for posting a review of your stay with us. We appreciate the feedback and happy to see you enjoyed your stay. All the best in any future travels.

8/10 Good

hartmut

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Hello Hartmut,thank you for posting a rating review of your stay with us. We appreciate your feedback. All the best in any future travels.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Hello. Thanks for taking the time to post a review. We appreciate the feedback. All the best in any future travels.

8/10 Good

Berni

Liked: Staff & service, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Hello Berni. Thank you for posting a review of your stay. We appreciate your feedback and all the best with any future travels.

8/10 Good

HUSSAM, West Vancouver

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Generally, it was good accessible to transportation.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Hello Hassam. Thank you for your feedback and posting a review of your stay. We are happy to see that our location worked out for your stay. All the best with any future travels.

10/10 Excellent

Jasmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Good hospitality
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Hello Jasmeen,thank you for taking the time to post a review of your stay with us. We appreciate your feedback. We are happy to see you enjoyed your stay. All the best in any future travels.

4/10 Poor

Monique

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mouse in my room. They set traps so if I heard the snap it has caught a mouse if I hear screaming it’s caught in the glue trap
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Hello Monique. Thanks for posting your review. Nothing has been seen and the hotel did offer to move you rooms which you declined when you called the front desk. We have regular pest control services at the hotel as other properties would have. Nothing has been found and no evidence of any issues. All the best in future travels.

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hadn’t been back to Arbutus Inn since the renovations. Wow, spectacular room, brand new decor and fittings. Staff were all friendly and helpful. We’ll be back!
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Hello Tim, thank you for taking the time to post a review of your stay with us. We appreciate your feedback and happy to see you liked our renovations that we did inside the hotel rooms. See you again in the future and all the best in any future travels.

10/10 Excellent

Bill

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 18, 2024
Hello Bill,Thank you for posting a review of your stay with us. We appreciate the feedback. All the best in any future travels.

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Hello Robet, thank you for the posting a rating review of your stay with us. We appreciate the feedback and happy to see you enjoyed your stay. All the best in any future travels and we hope to see you again in the future.

8/10 Good

Leigh

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 18, 2024
Hello Leigh,Thank you for posting a review of your stay with us. We appreciate the feedback. All the best in any future travels.

8/10 Good

Jada

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 18, 2024
Hello Jada,Thank you for posting a review of your stay with us. We appreciate the feedback. All the best in any future travels.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay again
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Hello Stephen, thank you for posting a review of your stay with us. We are happy to see you enjoyed your stay and appreciate your feedback. All the best with any future travels.

10/10 Excellent

Sreedhar

Traveled with family
Liked: Amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Hello Sreedhar, thank you for posting a review of your stay with us. We are happy to see you enjoyed your stay and appreciate your feedback. All the best with any future travels.

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff easy check-in
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Hello Davie, thank you for posting a rating review of your stay with us. We are happy to see you enjoyed your stay and appreciate your feedback. Thank you for the kind words about the staff. All the best with any future travels.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Hello Janice.Thank you for posting a rating review of your stay with us. We are happy to see you enjoyed your stay with us and appreciate your feedback. All the best with any future travels.