Ratings based on 124 Verified Reviews

4.4 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

2nd visit we love this place.

Posted Sep 24, 2017
We went back to celebrate our 1st wedding anniversary after our honeymoon here. The staff are all amazing and make you feel very special. The hotel is having a few renevations so one of the restaurants was closed which is shame so not as much choice but our favourite Panoroma was open as normal.
4 out of 5
Recommended
for Everyone
by A verified traveler from jeddah

lovely entertainment team

Posted Sep 19, 2017
I stayed for about 4 nights, the place is nice. Little bit old furniture but quiet rooms. they have nice activities. and thier prices are little bit high in comparison to adjusent resorts.
5 out of 5
Recommended
for Everyone
by A verified traveler from NEW YORK

Best hotel in hurghada

Posted Sep 9, 2017
From the reception to the beach everything was super clean and sparkling. Plants and trees were well taken care of and hotel and garden staff were amazing in doing there job. When I wanted something I got it within 5 minutes. Food was great and inclusive with my room. What I loved about the hotel was it was quiet and calm, kind of like a retreat. Everything was flawless. Thank you for my receptionist Ahmed and the Reception manager Hany and ismail the maintainer. My room was 716 with my own pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2017
Superb hotel and facilities. Beautify private beach, good food and excellent Animation team.
5 out of 5
Recommended
for Everyone
by A verified traveler from cairo egypt

Very good location at excellent facilities

Posted Aug 27, 2017
My family enjoyed their stay at that hotel very much and hope to be their again soon
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Lovely hotel

Posted Aug 4, 2017
Stayed here for 2 weeks. Was a lovely hotel staff were super friendly and so helpful. Really did everything to make it a perfect holiday for us. Big shout out to our friend sheikh mahrous from beach bar he was so helpful. Food was amazing especially at Panaroma restaurant. Our sea view room or should I say apartment was lovely with a private pool. Overall, everything was nice. The lobby could do with a but if refurb bit besides that it was a great and memorable holiday. Hopefully one day we shall go back:) thank you to all the staff there and Ahmed yusuf the manager for all you have done.
4 out of 5
by Mark

Overall, Not too Bad but Could Use Improvement

Posted Jul 20, 2017 on Hotels
First of all the restaurant with the inclusive buffet was amazing! It is a beautiful property, but the rooms could be better. King or Queen size beds are NOT two double beds pushed together. I don't know if that was for all of the rooms, but certainly the three rooms that we had and the beds are very firm, albeit somewhat hard. I was going to get a haircut at the resort and they wanted the equivalent of $38 USD, whereas, in Cairo I ended up getting a haircut at the Ritz-Carlton for less than $10 USD. If we were going to stay here again, it would be for the restaurant and the pools/beach area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2017
Really nice hotel.. The only thing I would change would be the reception staff and food selection. I felt the reception staff to be quite distant and felt quite uncomfortable at times.. The food was very repetitive as a half boarder and not much to choose from when I compare it to other hotels I've sayed in Egypt. Was chased by a member of staff from reception after check out who insisted he cuts our half board tag in the middle of the lounge, felt embarrassed. Other than that had a good time.
2 out of 5
by A verified traveler from San Diego, CA

Great public areas, but rooms are awful!

Posted Apr 20, 2017
We booked a Honeymoon Room & they put us in a regular room with no view and old furniture! Honeymoon Rooms are more expensive, but they do not in fact have rooms designated for honeymooners at all. They just stick you in whatever is available and put red pillows on its bed. Beach is pretty cool with adult-only areas. Restaurant is super clean with really good food. Pool and gardens are nice and well-kept. Rooms are actually disgusting! Linens are not clean. When we asked for new pillows because the ones we had were not clean, we got two "fresh" ones with long-term stains on them! Everything is old & not clean. Bathroom items than we ran out of were not replaced. Dirty towels were also sometimes removed and not replaced! Housekeeping lags. We were really disappointed in our stay.
Comment from Hotel Management
Apr 29, 2017 by Guest Service Center, Hotel Management
Dear Mrs. Sarah, Warm greeting from Sunrise Crystal Bay. Thank you very much for sharing your feedback with us. Kindly note that we are making renovation for all rooms, however regarding your comments about the cleaning, we shared your comments with the head of department concerned in order to take the corrective action. Please be sure that your comments are very important for Sunrise as it help us to know where we are from our standard. We hope that despite your comment we will have the opportunity to welcome you back. Best Regards Wiem Fathallah Guest Service Center Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful stay

Posted Apr 16, 2017
Wonderful resort. Our room was conveniently​ located bang in between the pool a d beach areas. Clean and tidy throughout the hotel and so great staff
Comment from Hotel Management
Apr 16, 2017 by Wiem Fathallah/Guest Service Center Supervisor, Hotel Management
Dear Guest, Warm greeting from Sunrise Crystal Bay. Thank you very much for taking the time to share your vacation experience with us. We hope that you enjoyed your stay in our resort and we hope to welcome you back in the near future Best Regards