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Reviews of Hilton Hawaiian Village Waikiki Beach Resort

4 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 3192 out of 6423 reviews" "
Rating 8 - Good. 1493 out of 6423 reviews" "
Rating 6 - Okay. 899 out of 6423 reviews" "
Rating 4 - Poor. 462 out of 6423 reviews" "
Rating 2 - Terrible. 377 out of 6423 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've always wanted to stay at Hilton Hawaiian Village, since I was a kid. Finally did! Sure it's pricey but it's gorgeous and you don't even need to leave property to get the full Hawaii experience!
Stayed 2 nights in Apr 2024

8/10 Good

Russ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighbour family was very loud and sound travels between the walls easily. Door slamming and cleaning crew dragging chairs on the floor. Terrible sleeps every day. Other then that we enjoyed our stay as it had many amenities and it was convenient.
Stayed 7 nights in Apr 2024

8/10 Good

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very large with plenty of shopping
Stayed 5 nights in Apr 2024

8/10 Good

Tonnette Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place overall ,
Stayed 3 nights in Apr 2024
Response from General Manager on May 3, 2024
Aloha Tonnette Marie,We were thrilled to host your recent stay at Hilton Hawaiian Village. It's wonderful to hear you enjoyed our beautiful location, and we appreciate you taking the time to share your kind words. We hope to have the opportunity to welcome you back the next time you're in the area.Sincerely,Guest Services Manager

10/10 Excellent

Cynthia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. I do think for what we paid the rooms need an update in Diamond head. It has nice pools. Property had many stores to shop from. The luau was moved indoors and we didn’t really like it that way, outdoors is much better. In all the stay was good it just needs to be remodeled in the Diamond head tower.
Stayed 3 nights in Feb 2024
Response from General Manager on May 3, 2024
Aloha Cynthia,It was a pleasure hosting you at Hilton Hawaiian Village! We're glad our nice pools and shopping areas added to your experience. Thank you for your feedback about the rooms. Your remarks will be kept in mind, as guest satisfaction means everything to our team. Should you be in the area again, please consider coming back to see us. We feel confident we can deliver an experience that not only meets your expectations but exceeds them. Sincerely,Guest Services Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Blanca Araceli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is very nice, people are friendly and had a nice environment.
Stayed 4 nights in Apr 2024

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is catered for families. Very family friendly. I wish they have a microwave in the hotel rooms. It would save so many trips to the ABC Store.
Stayed 4 nights in Apr 2024
Response from General Manager on May 3, 2024
Aloha Elizabeth,Thank you for taking the time to provide your review of Hilton Hawaiian Village. We are delighted to hear that you found our resort to be fun for the entire family. Your feedback regarding the microwaves is appreciated as we continually look for ideas to help improve the overall guest experience. We hope you will consider staying with us again in the future.Sincerely,Guest Services Manager

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. I wish that during the time I visited their pools were heated. But other than that everything was wonderful.
Stayed 6 nights in Apr 2024
Response from General Manager on May 2, 2024
Aloha Olga,Thank you for staying with us at Hilton Hawaiian Village and for your review. We are glad you enjoyed your visit, and we appreciate your suggestion. It was a pleasure having you as our guest, and we look forward to seeing you again soon!Sincerely,Guest Services Manager

6/10 Okay

Richard, Golden Valley

Traveled with partner
Liked: Staff & service
This resort has seen better days. For the price they're charging, things should be better. We had an incident where the people in the balcony above us started smoking cigars, and it completely stunk up our room. I asked for a late checkout as consolation, and they put a charge on my card. There's better options in Waikiki.
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Aloha Richard,We are very grateful that we had the opportunity to host you, and we appreciate you taking the time to share your feedback. Please accept our sincere apologies for any concerns about the behavior of other guests and for any disappointment with how it was handled. It's always our goal to find prompt resolutions and to ensure a satisfactory stay, and we assure you that your experience will be discussed internally. It's our hope you'll consider joining us again in the future so we can deliver a stay worthy of a perfect rating. Sincerely,Guest Services Manager

10/10 Excellent

Jon

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay with the family. Lots to do, lots of options around the resort.
Stayed 3 nights in Apr 2024
Response from General Manager on May 2, 2024
Aloha Jon,It was a pleasure to host you at Hilton Hawaiian Village. Our team is thrilled you loved our resort amenities, and we trust you had a chance to explore our five outdoor pools and 18 on-site restaurants. We hope to create more memories with you on beautiful Waikiki Beach!Sincerely,Guest Services Manager

10/10 Excellent

jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experienced
Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Aloha Jocelyn,We're thrilled you had a fantastic time at Hilton Hawaiian Village. Our team works hard to ensure every guest has a memorable visit, and it's rewarding to receive such positive feedback. We can't wait to welcome you back for another outstanding experience.Sincerely,Guest Services Manager

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

katherine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really ran down
Stayed 4 nights in Apr 2024
Response from General Manager on May 2, 2024
Aloha Katherine,Thank you for sharing your experience with us. We appreciate your honesty but are disappointed to hear your feedback. Rest assured, we're committed to continuous improvement and hope you'll give us another chance to exceed your expectations.Sincerely,Guest Services Manager

10/10 Excellent

Rhonda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds. Lovely pools. Great drinks. Great Food options.
Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Aloha Rhonda,Thank you for your positive feedback! We are delighted you had a great time relaxing by our pools and enjoying a refreshing drink. It's also wonderful that you appreciated the stunning visuals of our property. We are grateful for your review and can't wait to welcome you back for another fabulous visit!Sincerely,Guest Services Manager

10/10 Excellent

Richard Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. Easy access to the beach
Stayed 5 nights in Apr 2024
Response from General Manager on May 2, 2024
Aloha Richard,Thank you for choosing Hilton Hawaiian Village and for sharing such a lovely five-star review. We are delighted to know our amazing property and easy access to the beach were everything you needed for a perfect getaway. We look forward to welcoming you back for many more memorable experiences.Sincerely,Guest Services Manager

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and landscaping, helpful staff
Stayed 3 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Nicole,Thank you so much for taking the time to share your thoughts on your recent visit. We appreciate your kind words about our idyllic setting! Additionally, our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. It was truly a pleasure having you here, and we hope you return soon!Sincerely,Guest Services Manager

8/10 Good

James Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good facility. Would have rated them excellent IF we had received the room we booked. We booked a resort view with two queen beds. We got an outside facing room, overlooking the parking lot next door! They also gave us a handicap access shower, which we did NOT request, and the shower floor was uneven, the water did not drain properly and slightly flooded the bathroom. Other than those issues, our stay was very pleasant and all staff members were courteous and helpful.
Stayed 6 nights in Apr 2024
Response from General Manager on May 2, 2024
Aloha James,Thank you for your feedback. We are disappointed that your room did not meet your expectations, and we appreciate your understanding regarding the oversight. Our team is committed to ensuring a flawless experience for our guests and will address the concerns you raised. We look forward to the opportunity to welcome you back to Hilton Hawaiian Village for a truly excellent stay.Sincerely, Guest Services Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Maria Avila, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good time and close to everything around. My kids always enjoy the stay there
Stayed 7 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Maria,We were delighted to welcome your family to Hilton Hawaiian Village. With five pools, 18 restaurants, and various activities, we strive to deliver a memorable experience to guests of all ages! Thank you for the review, and we're already looking forward to your next visit!Sincerely,Guest Services Manager

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Claudia, Thank you so much for your review of our resort! We at Hilton Hawaiian Village, pride ourselves on being accommodating to all of our guests and are thrilled we were able to show you a great stay. We hope to see you again soon!Sincerely,Guest Services Manager

10/10 Excellent

Jose, Santa Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was awesome but the tower we stayed the rooms seemed to have paper walls
Stayed 5 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Jose,Thank you for choosing Hilton Hawaiian Village. We're thrilled to hear that you enjoyed our resort overall! We also appreciate your comments regarding your room's sound insulation and use feedback like this to help us improve the guest experience. Your review is greatly appreciated, and we look forward to welcoming you back for an even more enjoyable stay in the future.Sincerely,Guest Services Manager

2/10 Terrible

Bridgette, Los Alamitos

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I was bitten by bedbugs in my room and Hilton only gave me a small credit. My vacation was ruined. Horrible way to make it right with a Hilton Honors member. They also charge a parking fee per night and resort charges per night. Ouch!
Stayed 7 nights in Apr 2024
Response from General Manager on May 2, 2024
Aloha Bridgette,Thank you for sharing your concerns. We're disappointed to hear about your experience and understand the impact this had on your vacation. Rest assured, we take the well-being of our guests seriously, and we're addressing this issue to ensure it does not recur. We also appreciate your feedback on the parking and resort fees and will consider your insights to improve our guest experience. It is our hope for another opportunity to offer you a stay that better reflects our commitment to your comfort and satisfaction.Sincerely,Guest Services Manager

10/10 Excellent

Valen, Poulsbo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property on the best part of Waikiki (closer to Fort DeRussy). The room was perfect for us with a partial ocean view, clean and quiet. Lots to do and see on the property with multiple shops, bars and dining options. Even an ABC store! Great staff, too. I stay at this hotel every chance I get!
Stayed 4 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Valen,We're proud to be your go-to hotel in the area. It's great to know that our beautiful views, friendly staff, and clean, quiet rooms continue to impress you. Please come stay at Hilton Hawaiian Village again the next time you're in the area.Sincerely,Guest Services Manager

8/10 Good

Jeannette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach, shopping , eateries all nearby and disabled accessible friendly. Great for families!
Stayed 5 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Jeannette,It was our pleasure to provide you with accessible, convenient accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again soon.Sincerely,Guest Services Manager

8/10 Good

Julio, Brooklyn

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place loud and full of life which is great! Lots of options for food overall a great time things do close early but I’m from New York where everything is always open
Stayed 5 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Julio,It is always a pleasure to hear from our guests, so thank you for taking the time to leave a review. We are thrilled that you enjoyed our lively atmosphere. It is wonderful that our plethora of food options served you well. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Sincerely,Guest Services Manager

4/10 Poor

Jose

Disliked: Cleanliness, property conditions & facilities
It was my second time staying here and I was quite disappointed. The room was dirty, the sheets had black stains all over. One of the elevators kept on breaking down to the point where people actually got stuck inside.
Stayed 3 nights in Apr 2024
Response from General Manager on May 2, 2024
Aloha Jose,Thank you for visiting our resort and for your review. We are disappointed your experience was not as expected, and we apologize for any concerns you had with our accommodations or elevators. Our housekeeping team will review your comments to identify improvement areas and correct any problems. It was nice having you as our guest, and we hope you will consider a return visit the next time you are in the area.Sincerely,Guest Services Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Cristina

Traveled with family
Disliked: Cleanliness
I found 3 roaches in my room
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Aloha Cristina,I appreciate you bringing this to my attention. We take our resort's pest control efforts very seriously by maintaining a consistent and thorough pest elimination program through a nationally known company. I am sorry that despite our efforts, your stay was blemished. I’ve instructed our housekeeping staff to do full-service cleaning in your room today instead of our usual light service.Sincerely,Guest Services Manager

10/10 Excellent

Magen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Magen,Thank you for your lovely review of Hilton Hawaiian Village. We're happy to hear you enjoyed our resort in beautiful Waikiki, and we can't wait to welcome you back soon! You are sure to have another top-notch experience, and we hope you had a safe trip home.Sincerely,Guest Services Manager

8/10 Good

Tanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful. Lovely grounds. Check-In process was problematic after a long day traveling.
Stayed 5 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Tanna,Thank you for sharing your feedback. We're glad you appreciated the beauty of our property. However, we're concerned about your check-in experience and will address this with our team to ensure a smoother process in the future. We look forward to welcoming you back to Hilton Hawaiian Village for a more seamless visit.Sincerely,Guest Services Manager

10/10 Excellent

Jerry

Traveled with partner
It was great
Stayed 3 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Jerry,It was an honor to welcome you to Hilton Hawaiian Village. Our team is thrilled you had a great experience at our resort on Waikiki Beach! Thank you for being our guest, and come back again!Sincerely,Guest Services Manager

10/10 Excellent

Julie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time at this resort with our kids.
Stayed 6 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Julie,Thank you for choosing Hilton Hawaiian Village for your family getaway! We're thrilled to hear you had a fantastic time with your kids. Creating memorable experiences for families is what we strive for, and we're delighted that you enjoyed your stay. We can't wait to welcome you back for another wonderful vacation!Sincerely,Guest Services Manager

8/10 Good

Alexandra

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
walkable to malls and beaches
Stayed 7 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Alexandra,Thank you for your review of Hilton Hawaiian Village. We're happy to hear you enjoyed our walkable location. It was a pleasure to host you, and we can't wait to welcome you back should you plan an island getaway in the future!Sincerely,Guest Services Manager

8/10 Good

Quyen C

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

jonnah

Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice and relaxing
Stayed 5 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Jonnah,Thank you for choosing Hilton Hawaiian Village. We're glad you had a relaxing visit and hope to see you again soon. You can count on us for another relaxing and memorable getaway. Sincerely,Guest Services Manager

2/10 Terrible

Jakelyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not respect the expedía Price for the room
Stayed 4 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Jakelyn,We appreciate you sharing your thoughts regarding your recent stay at our Resort. We're very sorry to hear of any issues you encountered with our room rates and any discrepancies with the third-party booking site you used. While this is certainly not a usual occurrence, we will address your feedback internally to ascertain what may have happened in this particular instance to cause any confusion. Thank you for your valuable input.Sincerely,Guest Services Manager

10/10 Excellent

Alina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great stay , beautiful view , wish the room was a little more updated but otherwise amazing experience.
Stayed 4 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha Alina,Thank you for taking the time to leave us a review. We appreciate you choosing Hilton Hawaiian Village. Our team is delighted you had a wonderful stay with us and enjoyed our beautiful views. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Sincerely, Guest Services Manager

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property and great for families
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Aloha William,Thank you for choosing Hilton Hawaiian Village. Our team is delighted you had a wonderful stay with us and enjoyed our beautiful property. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Sincerely, Guest Services Manager

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was great all around. They do have live music in the middle of the resort from 7pm to 10pm so if you’re looking for quiet time around those hours just be aware. I’d book this location again and again!
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Aloha Brittany,We appreciate receiving feedback on your Hilton Hawaiian Village stay. It's fantastic that you had such an excellent time, you're already planning to return! As you noticed, we have live music at our Waikiki Starlight Luau Monday-Thursday. It's an authentic, local experience of Hawaii that can enhance your next Hawaiian vacation. We're honored to become your go-to resort and can't wait to welcome you back! Sincerely,Guest Services Manager

10/10 Excellent

Chanelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is huge and there’s lots of different areas to explore. It’s well kept clean. The beach is much quieter then Waikiki Beach which we liked; but easily in walking distance of everything. We would stay here again!
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Aloha Chanelle,It was such a pleasure to welcome you to Hilton Hawaiian Village Waikiki Beach Resort! We're thrilled you thoroughly enjoyed your recent experience, and we appreciate you mentioning our excellent location and the convenience it affords our guests. Thank you for your perfect rating and we look forward to your return!Sincerely,Guest Services Manager

8/10 Good

Deborah, Gridley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, easy to walk.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Aloha Deborah,Thank you for your kind words! We're delighted to hear that you found our property pleasant and easy to navigate. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay soon.Sincerely,Guest Services Manager

8/10 Good

matthew

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hilton village rainbow tower and loved it! Highly recommend going for an ocean front room - we had a baby and knew we’d be in the room more with naps and feeding and so glad we had the deck and view. It was the only time I’ve been to Hawaii where I was happy to be in a room - the deck and view were outstanding, canf speak for the other towers, but rainbow was amazing. Only downside was the elevators could use some updates and the wait time can be long
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Aloha Claire,Thank you for your fantastic review of your stay at the Hilton Hawaiian Village! We're thrilled to hear that your room in the Rainbow Tower, with its deck and view, enhanced your experience. We appreciate your feedback regarding the elevators and will look into improving their efficiency to serve our guests better. We look forward to welcoming you back for another memorable stay in Hawaii!Sincerely,Guest Services Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water slides and lagoon were awesome for the kids
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Aloha Patrick,Thank you! It was a pleasure to welcome you and your family to Hilton Hawaiian Village. We are delighted your kids enjoyed our wonderful water features and amazing lagoon. We hope to have the honor of welcoming you back for another memorable visit.Sincerely,Guest Services Manager

8/10 Good

Odea

Liked: Property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Akua Ofosua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Aloha Jenny,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we hope to welcome you back to Hilton Hawaiian Village again soon.Sincerely,Guest Services Manager