Washburn Vacations from $722

The room was very nice and check-in was fast. Getting to the internet was fairly easy. My only suggestions would be vending machines that have snacks in them. I got back late and hadn't eaten and thought I would order room service and there wasn't any available. I could have went downstairs and went to casino, but I walk slowly with a cane and it was 2 degrees. I looked in the lobby and 2 floors and could not find any food, plus there was no coffee in the lobby. Ended up going 21 hours without eating.

Friendly staff, breakfast, clean room

The room was disheveled. It didn’t even have a bed skirt. Just a mattress thrown on top. The shower curtain had stains on it. The bar was unable to serve alcohol, so it was completely closed for an unknown amount of days. Expedia gave us the wrong parking garage name so the staff were unable to validate our parking.

Would give 5 stars if our check-in and check out process was not full of errors. At check in, the receptionist checked us in with the wrong name who was booked for 3 days. Had I not fully reviewed the check in paperwork, I would have been billed for 3 and someone would have had a bad experience checking in. At check out, I asked if they needed anything from me. The same receptionist who check me in the both before just nodded no and “You’re good”. We went on our day. I didn’t see the three phone calls from the hotel, asking me to call them back. Message stated if we didn’t return to our room by 12p, all of our items would be put into storage. I called to verify we did in fact remove ALL of our belongings (at 9a) and this was likely the initial mixup with the other party who is staying for 3 days. The woman who answered said “No problem. It’s been resolved.” She didn’t even ask for my name or any other info. I presume she knew what I was referring to. Room was clean. Good breakfast choices. Clean hotel. Pool was out of service.