This hotel is very cost-conscious. Upon check-in we quickly noticed its limitations compared to other hotels in the same price range. The hotel’s exchange rates were exorbitant, charging 138 KES per USD and 145 KES per EUR, while the market rates were 129.25 KES and 134.16 KES, respectively.
The limited breakfast options were disappointing. The breakfast setup lacked side dishes and sufficient cutlery, although the large cups allowed for generous servings, and the fruits were sweet. Unfortunately, some staff were largely unfriendly, particularly towards indigenous Africans. For instance, a staff member at the fruit section barely acknowledged my spouse while warmly greeting a white guest who arrived later. The security personnel lacked proper shelter from the elements.
In our room, the bed sheets were rarely changed. Beach access was shared with another hotel, and local guides were aggressive in approaching new visitors at the beach gate. We were not shown around the hotel to locate amenities; we had to navigate on our own to find the restaurant. The curtains in our room did not close properly, compromising privacy.
The hotel claims to enhance operational efficiency and guest experiences while boosting revenue, but it seems their priority is profit over guest satisfaction. While the location is appreciated, beach access is not ideal, and overall hospitality and dining experiences were subpar. The facilities looked good but did not meet expectations given the price paid.
